Yogamatstore 

they took my money, won't answer my emails or paypal's customer service emails and have sent me no merchandise. Total scam.

Ordered some resistance bands that were sold out everywhere else on June 26, 2020 from the Yoga Mat Store. I still have not received them. There is no update about my order when I log in to the website but I was charged via PayPal on June 26. I would like my money refunded ($40.86). Order number is #31568.

Please cancel and refund order# 31731. No product received and no communication regarding shipment status. Very poor customer service.

Order 30288.
Placed order through PayPal on May 10.
Funds were accepted. June 12, emailed customer support for follow up on said order.
July 5, called customer service and got nowhere. Have yet to even get an apology for delay in response.

I placed an order #30957 for a yoga mat (one with more padding for my mom as her joints are bad) on May 27. Is is now July 8. 43 days later and I still have not received a shipping confirmation.

Placed an order 16 days ago, charge came out of my account instantly. have not recieved my order or been able to get in contact with anyone to find out why it hasnt been shipped. I wish i would have seen this web site before i ordered from yogamatstore. Im not going to stop until im refunded or i get my order.

Yogamatstore.com - I placed an order 17 days ago #31467 and have not received any shipping confirmation.

If it cannot be shipped out in the next few days, please refund me asap so I can purchase elsewhere.

Never received order (31071) that was placed in June 1. Today is June 28th. Inquired about status of order 5 days ago and did not receive a response. Buyers beware of this seller.

Same as everyone else on here. I ordered a mat on May 22. No mat, no response from the company. Doubt it’s a real company, though i see some people say that they are getting a response on here so giving it a shot. Order number 30745

Echoing the experiences of everyone else. After a week of no updates, I decided to email. No response. Waited a week to email once again with no reply... but two hours later I get an order update saying this has shipped.

UPDATE: Right after posting this I was messaged by Yogamatstore asking for my order number. Pretty poor communication if the only way to get in contact is by filing a complaint?

UPDATE 7/2: Item was received but was shipped from Walmart which is strange. At least my item arrived.

Order a yoga mat on May 22, 2020 sent a email June 10, 2030 because it said it was still processing, with no answer from this company.. Filed problem with PayPal June 22, 2020. All of a sudden it's shipped it out. I get it today June 24, 2020 and its from Walmart $10.00 cheaper than what I paid them.

I order an item on 6/11/20. At first it seemed things were going well because they accepted my money fast and and the order went through. It has been 2 weeks later and I have not received anything, not even a confirmation or update. My order is #31317 and I would like a refund. I have contacted the team and support and no reply.

I am using this site to register a complaint because I'm noticing that the vendor replies to complaints here. I ordered something on 6/3/20. There are NO UPDATES on the order on their website. When I email them to give me an update, I don't get a response. When I call them, I cannot leave a message. I don't think it's fair that my funds are reduced because of this company's inappropriate behavior. But if you're the company, please give me an update on order #31112. If you cannot fulfill this order, please refund me ASAP. You took the funds ASAP, you could return it in the same manner. Thank you.

6/19/20: Update: Because I posted here, I got my refund issued to me today. But still no communication from the company; just a receipt showing that my refund has been initiated.

Horrible customer service! Bait-and-switch. I ordered one product and they sent me something inferior to what I ordered. They don't respond to all my messages asking them to correct this issue. I thought I was ordering from a small business and supporting them during this difficult time. Instead they just took my money and sent me junk.***Update: After I posted my review they got in touch with me. As we had opened the package they refunded us half of our money. Still super unhappy as I still had to go elsewhere to get the mat I needed. They made me take pics of item and jump through hoops to "prove" what I was saying rather than reach out to their shipper they blamed for the issue.

Ordered an item and paid 14 dollars for shipping because it was the only website that had this item in stock.
11 business days to get the item but it was the wrong item which is different version of what I ordered and cheaper by 7$. When you are paying 44$ for an item (29.99$) & 14$ shipping to be delivered and then 15 days later it finally arrives and its a wrong item.
Money is not the issue here its a service that this website provides is not worth your time or money.
Order at your own risk

I made a purchase on 5/13/20 via debit card through paypal, order #30442. My card was charged immediately, but I never received a shipping notification, and the product never arrived. The company has not responded to any of my emails. I'm requesting a refund of the $40.86 I paid.

Just joining the chorus of angry and disappointed Yoga Mat Store customers. I placed my nearly hundred-dollar order (#29965) on May 2, my bank account was charged shortly after (via PayPal), but have yet to receive my order or a single follow-up email since. I reached out again on May 31 for an update, never received a reply, just emailed them yet again today, then did a search for store reviews and came upon this site, which, for some reason, seems to be the only place customer service is responding. Glad to hear I'm not alone, but this is unacceptable, and I will also be reporting Yoga Mat Store for fraud should customer service not reach out to me soon or cancel my order should they not be able to fulfill it immediately.

I placed an order for a yoga mat on 5/10/20. On 5/17 I requested and update and on 5/18 they told me my order had shipped and it would be 7-10 days. On 5/29 I requested an update, no response. 6/3 requested an update, no response. 6/5 requested an update and told them I would consider it fraud if I didn't get a response and am waiting to hear. Regardless of how this is resolved it is poor customer service and I would not recommend them.

Update: After my 6/5 email I received a response on 6/8 saying my purchase would be delivered by end of day on 6/9. No item arrived on 6/9. On 6/13 I emailed requesting a refund and they refunded my money on 6/13.

I don’t think this is a real store. I placed an order on May 17th and then, after only receiving a confirmation email and no other updates for 10 days, I emailed the customer service email to ask what is going on - and it’s been a week without a response. My credit card has been charged so it’s not like they’re slow to process orders or anything. This is infuriating - do NOT buy from this store, it’s a trap.

UPDATE: this store contacted me via this review and subsequently refunded me, and then they asked I delete my review because it “defames” their business. I don’t understand how my review could unfairly portray their “business” given I exhausted appropriate customer service channels in attempt to get information about an order without hearing from them. Do NOT buy from this store. They clearly hope that whoever is tricked into buying things from them will forget about their order and never try to get their money back.

Dear Customer Support,

I ordered an iron gym pull up bar from your online store on May 15, 2020. Can you provide me with the status of my order? It has been 14 days and I still have not heard a response from Yogamatstore or received the product I ordered. If I do not hear from them today I will call my credit card company to stop payment. While I realize COVID-19 has slowed some businesses, they should at least acknowledge you and tell you that there will be a delay. COVID-19 didn't slow them down from getting their money!

Sincerely,
KB46