Youi Reviews 

Kristen who dealt with me was a credit to the company and was efficient, personable and it was her service that made me not only use Youi for my new car but also change my current insurance policy for my current car over to Youi also. Can’t recommend this company highly enough.

Excellent informative friendly service given by a lovely lady, Rebel
Prompt email restating all the information supplied during the phone call
Saved us money thanks Rebel 🙂

Sal was exceptionally friendly and delightful.

It was great to chat with Tanisha today. The conversation and service is the best and most pain free outcome that I have ever had. Keep up the great work.

Love the drive Youi has to track the best deal!

From the moment of having an accident to the completion of repairs, I have to say it was the most seamless, stress free experience I have had dealing with a claim. The 1st call to lodge the claim, the arrangement of a quote, then acceptance of repairer Berwick Panels, hire car through Hertz Officer, everything was handled by all providers so efficiently. I have not stopped telling others about my 5 star experience dealing with YOUI and their co partners. Well deserved rating and review 🌟🌟🌟🌟🌟

1. Staff are trained to read off a proforma and ask questions already answered. Example "Has the learner driver had a suspension in the past 3 years."Answer no as learner only issued permit today and first time they received permit. Again answered earlier but staff just repeat questions even after answering earlier.
2. Was cheap insurance when first started now more expensive than GIO and NRMA.
3.Company has no complaints section or people to lodge a complaint with.

The customer service is superb and so is the policy.Cheaper but covering most of the essentials.

First up... we're talking about an INSURANCE COMPANY, right? They have bureaucracy. They have controls to stop internal fraud. And there is what seems to outsiders as unavoidable mindless documentation requirements. People are wanting money from them and it is fair for them to be cautious.

Having said THAT, every interaction with Youi involved NICE people who are not shy of saying "Let me check". That is, they don't just make up crap and run with it.

It's also worth mentioning that there were different stages of the claim and I had to make different calls.

Again, everyone was nice to deal with AND the queue time was never more than a minute or two - too quick to notice.

Bottom line: If you have to deal with an insurance company, from my experience Youi seems a good option.

YouI insurance worth a read. MAKE SURE TO CHECK YOUR PREMIUMS. Don’t just post it. Mine went up 36%. No explanation given. A quick phone call and just ask. Save yourself$300 by raising the issue. Only insure for how much to rebuild and not a cent more. You only get paid out for what you have. So many people out there over insured and little to no excess. Bring down your premiums by increasing your excess.
Oh and get rid of those stupid ads.

Fabulous experience from Zoe today !!
Great savings

Ive been with Youi continiously since 2010, having multiple policies based on confidence if i ever needed to claim and the service that i have recieved. I cant comment on the claims process as i havent made one but the service is excellent, Emma just saved me nearly $500 by reviewing 3 motor and 2 building policies

We had to "call YOUI to the rescue" a few times these recent years, and every single time they were amazing - understanding and supportive, helping us with every step, making the claim a smooth process. We couldn't recommend YOUI high enough.

service is fast and staff very good services and very enthusiastic.

Youi provided a competitive quote and then reduced it with a one-off discount below the other quote I had. But they do have high excess $500 more, which on this occasion was a risk I was willing to accept as I haven't had a claim on over 15 years. So, they can beat the opposition but just check excesses.

Very friendly understanding, no dramas and a great personality

Spoke with Monty who was knowledgeable and so helpful with not only the changes to the policy I was requesting but also suggested a couple of items that saved me money.

Much cheaper for same policy as another insurance provider

Very easy to get in touch with them. Well informed and polite consultant who had quick access to everything, in answer to my questions. Solved my query with options offered and explained thoroughly.