Youi Reviews 

When I initially contacted Youi Insurance, it was to get a quote for our house and contents insurance. Although Wayne was courteous and understood our insurance needs,and explained the necessary insurance information, the quote was unfortunately not within our budget at this time and was also more expensive than what we are currently paying with our current insurer. We did however take out 2 car insurance policies which Wayne was able to help us with.

The gentleman I spoke to was very nice and did his best to find me a good price.
I've been with YOUI for H&C in the past and wanted to get back with them, but it wasn't possible.

After all the advertising you do, I was flabbergasted to get a quote that was THE MOST EXPENSIVE of all the quotes I got. (8)
I nearly fainted when she told me the price.
I explained what I was paying with Suncorp already, & she said we’ll see what we can do for you. Well once she told be the figure, more than what I was already paying, I politely said NO THANKYOU!!!!

Although we didn't proceed with youi because of price and what they were offering Zac who I spoke with was amazing throughout our whole conversation. He called me back after I mentioned I would be getting more quotes to see how I went. There was no pressure pure professional.
The 5 🌟 are for Zac

Didn't wait long to get through, excellent knowledge of subject, very courteous, easy to understand and pleased with new policy. 😊

The man who served me I believe his name is Claudius was polite, knowledgeable and very helpful and I felt he really was doing the best deal for me. I saved about $410 dollars which is a big saving for a person on a pension. I have seen their ads on TV and thought I would get a quote, and I did not tell them what my quote was from a Company I have been with over 6 years and I was blown away. Just give them a call when your insurances come up.

Wanted to use youi as I have my cars with you but your quote was by far the most expensive of four other reputable companies so sorry not this time

Spoke with Mark in Queensland and what an awesome Gentleman. Fixed my problem quickly and efficiently and a discount to boot. Cheers Mark excellent service.

The staff member was very friendly and I saved about $200 well done Youi next I will insure my house and rental property

I would of given a 5 star rating if I didn't have to wait so long for youi to mark my claim as not at fault when I was the innocent party involved in a hit and run I supplied dash cam footage showing the car that hit me and got the registration number filed a police report and supplied the event number then I was told I had to pay the excess of I wanted my car repaired or to wait for however long it takes for the police to track down the person responsible thus happened on the 20/02/26 and my car was not repaired until 29/06/26

I am with Youi second years on Comprehensive Car Insurance.
Today I accidentally hit someone Car. Contact me by Ms Emma Youi claim officer. She did provided everything i need to have my claim approved also montly payment for the access cost.
Appreciated for what you do to help me over the phone Emma.
Thank you.

He’s a good bloke

YOUI staff are always kind, gentle, courteous and available every time I have had to call, and previously when a car smashed into our house, they did absolutely everything, we didn't have to do anything besides phone to register our claim. Left it with them and everything got repaired. Best insurance company ever!

Matt knew his stuff. Helped with lowering premium. Answered all questions. Very obliging person.

The customer service officer was outstanding. Honestly I dread these calls and this guy made me laugh until the dotted line was signed (because of the price and guarantees).

I had been with Budget that gives the cheapest car insurance for years in online quotes, although every year I call to get better deal if possible. BUT if you call Youi and you are a good reliable safe driver, they actually reward you by reducing the rates. With Budget I am paying more for all the drivers who have accidents, despite being with them for years.

I was genuinely surprised that my price went down $200 because of my good driving history and they allow a couple of unlisted drivers a month for free.

I know this sounds like a bought review but I just had a good experience, that got me what I wanted, a fair rate for my own personal driving history.

I truly believe this should be more common knowledge. Who doesnt want to save money?

A bit misleading , I was just entering details to get a quick quote , but then at the end as you enter your phone number , I was told I would receive a phone call , I was only doing this because it said receive a quote straight away, did not say at the start I would have to get a phone call , if it did , I wouldn’t have bothered as I start work 3am and was late when I was doing this and also it wasn’t cheaper then my current insurance anyway

Mark was friendly and easy to understand. He was exceptional and was knowledgeable about the product.

My first experience in needing to make a claim was made easy. Thank you

I'm disappoint that you say replacement car supplied but when you find out damage was by a kangaroo no car is given. I'll be looking for a new provider once damage is fixed as other companies do provide replacement cars no matter what. My car will not be fixed for three plus months it's off the road underivable.