Young Writers Reviews 

932
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 465 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful staff for being exceptionally helpful, polite, and extremely quick to resolve any questions, ensuring that every interaction feels genuinely supportive. Consumers note that communication throughout the entire process is consistently smooth, making it wonderfully easy to participate, connect, and submit entries without any stress. Some reviewers were not happy with occasional communication delays or minor difficulties regarding website navigation and account activation. A few people mentioned that certain steps felt somewhat unclear, occasionally leaving them waiting for information or needing additional follow-up to resolve their requests.

What people talk about most

Staff

Reviewers mention positive feedback about staff, noting that the team is extremely helpful, professional, and... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction with how quickly... See more

Customer service

Consumers find customer service to be positive, highlighting prompt, professional, and friendly assistance... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the prompt response times... See more

User experience

Clients share positive opinions on user experience, highlighting smooth, easy processes and friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My daughter loves entering the Writing Competitions, especially poetry. This time, we received the wrong books and I emailed them. I got contacted by Aaliyah who looked into the matter and was very he... See more

Rated 5 out of 5 stars

It has been a great opportunity for my daughter to have her beautiful work published in a book as she loves to write! This has really given her a boost of confidence. The bookarrived earlier tha... See more

Rated 5 out of 5 stars

I contacted Young Writers and found Aaliyah to be really helpful and willing to assist me with my issue with flexibility and understanding. Thank you for making this so easy.

Rated 5 out of 5 stars

Exceptional customer service by Gemma. Kept me informed throughout my queries, with the expected response and courtesy. Thank you Gemma, for seeing to the correction of my son’s name in the book and s... See more


Company details

  1. Book Publisher

Written by the company

Young Writers have promoted poetry and creative writing within schools and poetry competitions since 1991. Our aim is to promote poetry and creative writing, for children and young adults to enjoy both reading and writing. We run annual competitions, produce poetry and creative writing collections as well as provide free, engaging resources for teachers and young writers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

932 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(932)

461 reviews in the last 12 months

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Rated 5 out of 5 stars

I am very happy with the support I…

I am very happy with the support I received from Young Writers. I missed the permission deadline for my daughter’s work, but the team responded very quickly, professionally, and kindly, and reassured me that her work will still be published. Thank you Gemma!
I also think the whole idea behind Young Writers is wonderful — it encourages young people to be creative, express themselves, and feel proud of their work and achievements. My daughter is absolutely delighted, and so am I. Thank you for such a positive experience!

May 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Brilliant for Level 2

Young Writers gives our GCSE retake students the opportunity to have their voices heard, to build their confidence in writing, and to raise their self esteem. The variety of themes that Young Writers share means there's something for everyone and students can interpret the given themes in ways that are personal to them. The Young Writers team are very approachable, friendly, and quick to respond. I would recommend Young Writers to all educational providers!

May 14, 2026
Unprompted review
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Rated 2 out of 5 stars

Misleading Communication and Frustrating Process

We received a letter stating that our child’s drawing had been selected for inclusion in a competition, with the opportunity to be featured in a published book. The letter encouraged us to go online and provide “permission,” however it did not clearly explain that this process involved a payment.

We found the wording misleading and felt the approach was quite aggressive from a marketing perspective, particularly as it appears to target parents. Greater transparency upfront would make a significant difference.

After proceeding, the overall experience on the website was disappointing. We encountered technical issues, including the image not loading properly during submission. In addition, once the initial payment (referred to as “permission”) was completed, we were prompted again for further payments, which added to the frustration.

Overall, the process felt unclear and poorly executed, both in communication and user experience.

May 1, 2026
Unprompted review
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Reply from Young Writers

Hi Eddy,

Thank you for taking the time to share your experience. We’re really sorry to hear that you found our communication unclear and the process frustrating, this is certainly not the experience we aim to provide.

We’re especially sorry if the wording in our letter felt misleading. Just to clarify, the letter sent to parents does state that there is no obligation to make a purchase for a child’s work to be included, but we understand that this may not have been as clear as it should have been. Your feedback is valuable and will help us review how we communicate this more transparently.
We’re also disappointed to hear about the technical issues you encountered during submission, particularly with the image not loading properly, as well as the frustration caused by additional payment prompts. This is not the level of service we want to deliver.

We would really appreciate the opportunity to speak with you directly to better understand the technical difficulties you experienced so we can investigate and resolve them. If you have a spare 5 minutes, please could you give me a call on 01733 890 066 to discuss this matter.

Thank you again for your feedback and your time.
Best Wishes,
Emma

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Rated 5 out of 5 stars

Fabulous opportunity and excellent customer service!

The children loved taking part in this opportunity and look forward to seeing their work published. We really enjoyed this experience and special thanks goes to Aaliyah at Young Writers for supporting both a parent and school in resolving and author issue promptly and sensitively! Many thanks for all of your help - excellent customer service...

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Archie is amazing!

Archie was extremely helpful today and sorted my issue immediately. He is definitely an asset to your company!

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer service

From the moment I contacted Young Writers, Aaliyah was extremely helpful and efficient in replying to all my emails. Ensuring I had the correct information I needed, in order to purchase my daughter’s book. Will definitely use YoungWriters again, if needed. A++ for customer services. Thank you Aaliyah.

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish! I reached out to request a correction to the spelling of my daughter’s name, and the team responded almost immediately. It’s clear they genuinely care about getting things right. I really appreciate the prompt communication and smooth resolution. Highly recommend!

April 20, 2026
Unprompted review

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