Your Everyday Gift 

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Rated 1 out of 5 stars

TERRIBLE COMPANY WAITING FOR ORDER FROM APRIL 2022. GIFT FOR SILVER WEDDING . EMAIL THEM ,NO ANSWER FOR MONTHS ,TAKEN OVER IN DEC 2022 SO THEY SAY PROMISED ORDER BY JAN 2023 , TO DATE MAY 5TH 2023 S... See more

Rated 1 out of 5 stars

Still waiting for an order placed in january. Communication is rubbish. Have requested the goods or a refund but still not getting anywhere. Very disappointed, looks like I will have to try and get m... See more

Rated 5 out of 5 stars

I purchased a personalised leaf wedding ornament for my daughter and daughter and son in law. It’s so beautiful and personalised makes it very special. I’m absolutely sure they are going to love it.... See more

Company replied

Rated 5 out of 5 stars

I ordered a personalised wedding gift to celebrate my daughters wedding, I am so pleased with it. Delivery was a little slower than expected however on contacting customer services they explained the... See more

Company replied

Company details

  1. Gift Shop

Written by the company

If you’re looking for something you’ll never find anywhere else, we think you’ve come to the right place… Your Everyday Gift (Made To Treasure The Moments That Matter) began from a passion for gifting and creative personalisation and launched in 2021 with the aim of making personalised gifts inspired by all the things we love. Having spent years studying and designing different processes, we now love working with wonderful natural materials like wood, slate and cotton, and combine these with contemporary styling to produce a range of meaningful homeware and accessories. Our designs mix typography, art and personalisation to turn an already beautiful gift into a personal and thoughtful gesture. Each of our gifts is hand-made in our workshop by our team of experienced artists and craftsmen, to produce a truly one-of-a-kind gift, just for you. And if we haven’t got what you’re looking for, drop us a line and we’ll see if we can find a way to make it for you. We hope you'll love our gift ideas as much as we do, and we look forward to making you the perfect gift for you very soon!


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All reviews

(84)

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely delighted with my…

Absolutely delighted with my personalised wedding candle I recently ordered for my nephew it's beautiful well crafted and much talent gone into it highly recommended I will definitely be ordering again

June 30, 2022
Unprompted review
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Reply from Your Everyday Gift

Thanks for a great review 👍

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Rated 5 out of 5 stars

Thank you for my order very happy

Thank you for my order very happy with it, part of wedding pressies and know they will love it
Same as review below - took some sorting out as you are the new owners of the company you got it sorted for me which I am extremely grateful
All the very best to new owners
Will definitely buy from you again and recommend to family & friends

June 29, 2022
Unprompted review
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Reply from Your Everyday Gift

Thanks for this and we are trying our best 👌

Rated 1 out of 5 stars

Do not order from this company

Do not order from this company. Ordernumber #3099
I ordered 2 bottles of personalised gin on the 28th April as birthday presents ,nothing received and the birthdays have now passed. I have emailed several times and still nothing delivered No refund either. When I log into my account it states completed . There was no tracking number either therefore unable to track delivery.

June 28, 2022
Unprompted review
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Reply from Your Everyday Gift

We have reply and you have been refund

Rated 5 out of 5 stars

New owners

After a long delay, due to change of ownership. I was always notified about my order.
Very happy with my purchase, wishing the new owners lot's of success

June 26, 2022
Unprompted review
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Reply from Your Everyday Gift

Thanks for a great review and yes we are trying to put customers first

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Rated 1 out of 5 stars

ABSOLUTELY DO NOT BUY FROM THIS …

ABSOLUTELY DO NOT BUY FROM THIS COMPANY.
I Placed Order No: 2953 on 24th April and paid £14.49 for a personalised floral triple tea light box. I've lost count the number of times I have e-mailed them and on the odd occasion I do get a reply it has just been lies. I've been told my order is being posted, then I am going to be refunded, then the company has been taken over and the matter was being sorted, all rubbish. Today I have commented twice on 2 of their Facebook posts and they keep removing them, then they messaged to say instead of commenting could I message them directly to try and keep me quiet. I just don't want anybody else being sucked into their scam and losing their hard earned money.

June 25, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service , they took over the company and updated me with my order every step , recieved today and very happy with what I purchase

June 23, 2022
Unprompted review
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Reply from Your Everyday Gift

Thanks for a great review 👍

Rated 1 out of 5 stars

DO NOT ORDER FROM HERE!

DO NOT ORDER FROM HERE!
I placed an order 6 weeks ago (14th of may) I had an order confirmation along with my order number which is 3731. I emailed the beginning of this month chasing it had NO response.

Emailed AGAIN yesterday to have a very vague reply of 'This will be with you by next week' I then questioned further for a tracking number. As the website states that personalised orders are dispatched within 72 hours, which would make it the 19th of May for dispatch. To be told that IT HASN'T EVEN BEEN DISPATCHED YET!? It's just absolutely shocking, 0 communication whatsoever and not very reassured or filled with confidence that I will even receive this.

I understand personalised gifts cannot be returned, but in this case with the dreadful communication, lack of trust and no update at all. I expect to send this back for a full refund.

Don't bother wasting your time with this company.. it seems I am not the only one either given all the bad reviews.

June 23, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid …

After publishing a review on the very poor service I received - took my money & no item was sent! They were quick to reply that they had refunded me! This would have been great except the refund never went thru so I stand by my original review - avoid at all costs.

June 22, 2022
Unprompted review
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Reply from Your Everyday Gift

You have posted a review twice and we don't recognise who you are and to leave 2 reviews have you place two orders?????

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Rated 1 out of 5 stars

No goods, no response to comms - Bad experience all round! BE WARNED

Ref order number 1505.......Just bad! Still patiently waiting for an order from late February 2022. Lots of failed promises, vague and misleading messages and now..............no response and still no goods that I have paid for or refund. They are still trading. I have given them loads of chances......... take my advice and do not buy from this company

June 21, 2022
Unprompted review
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Reply from Your Everyday Gift

Hi Jan,

Now if you can edit the review with your order number so we can check this for you as we have been taken over and most orders are now being resolve.

Thanks
Michelle

Rated 3 out of 5 stars

Goods Finally Arrived

After 12 weeks my triple tea light order had finally arrived. The new owners have fulfilled the order and I am happy with the item. It is a shame it has taken so long and I hope the new owners continue to fulfil the orders and make a success of the business.

June 20, 2022
Unprompted review
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Reply from Your Everyday Gift

Hi Anne,

Hope you are well.

Now your order has been dispatched and as you was aware this product was out of stock and we have been taken over but we hope once you get the product you will change your review as we are trying to improve this from the last owners mess.

Tracking
Royal Mail: 0B-019 286 1001-080 745 71F

27th July

This has now been received so if you can change the review that would be much appreciated

Thanks
Michelle

Rated 4 out of 5 stars

Ordered a tealight holder back in…

Edit: messages were eventually replied too on 18/6/22. I was kept up to date with the progress and the tealight holder finally arrived today 23/6/22. It is lovely and very good quality.

Ordered a tealight holder back in April. (Order no: 2974) Got an email stating they were out of stock but would be dispatched as soon as they were available. Numerous emails have been sent and the replies are always the same. The last email I received was on 29th May advising the company had been taken over and I would receive my order within 7-10 days, as of today I still haven't received my order or a full refund after numerous ignored requests. You have found the time to update your Facebook picture .

June 18, 2022
Unprompted review
Your Everyday Gift logo

Reply from Your Everyday Gift

Hi Joanne,

Now we have been speaking to you on Facebook and you order as been dispatched so would appreciated this review to be change as its not true.

Royal Mail Tracking: 0B-019 286 1001-080 721 991

We hope you will love the product and we hope this review gets change.

Thanks
Michelle

Rated 1 out of 5 stars

Collected item now.

Red flag straight away! I ordered a wedding gift, which was on offer. After I paid for it I received an email saying it was out of stock. I have repeatedly requested a refund. Initially they suggested I order an alternative gift, any response has ignored the refund request and now they are just ignoring emails when I ask them to confirm when I will be refunded.
Just checked 14.06.22 and the website says “Down for Maintenance”

“Store in down for maintenance as we have been taken over Thanks Your Everyday Gift”
**On 25.06.22 I missed a Royal Mail delivery and with it being a Saturday cannot collect until Monday at the earliest. I also received the following email from your everyday gifts. Make of it what you will but I think the tone of this and the reply to this review is not exactly customer friendly. I would love to know what emails too?
“ Morning,

Hope you are well.

Now your order has been try to deliver via royal mail and you was not in but you still think we are scammers and have not reply to any of our emails?”

27.06.22 I collected the parcel today and not really impressed with the finish on it at all. However, I’ve updated the review as they requested me to. Unfortunately, I can’t figure out how to add the photographs I’ve taken of it.

June 14, 2022
Unprompted review
Your Everyday Gift logo

Reply from Your Everyday Gift

Hi Deborah,

Now your order has been dispatched with the following tracking for royal mail 0B-019 286 1001-080 730 822.

Now royal mail did try and deliver this on Saturday and you was not in but we so kindly ask once you pick the product up would you be able to change the review because we are trying to put things right with customers 😊

Thanks
Michelle

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Rated 1 out of 5 stars

Order not received

Ordered a gin on the 10th may for my daughters birthday on the 2nd June. 4 weeks later and no gin, no refund and no replies from company 😡

June 8, 2022
Unprompted review
Your Everyday Gift logo

Reply from Your Everyday Gift

Hi Linda,

Can you edit the review with your order number so we can check it for you.

Thanks
Michelle

Rated 4 out of 5 stars

Ordered a rose gold trinket box

Ordered a rose gold trinket box. Took a few weeks to arrive. But pleased with the product

June 2, 2022
Unprompted review
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Reply from Your Everyday Gift

Thanks for the review and we are glad your happy with the product :)

Rated 1 out of 5 stars

Non delivery & shocking communication !!

Ordered a personalised item on the 9th May and paid £4.99 for 48hr tracked Royal Mail delivery - never had notification of tracking number and have emailed them twice to see where my order was with no response. This item was for a 21st birthday which has now been and gone ... very disappointed !! Won't be recommending them to anyone - shocking customer service !

May 25, 2022
Unprompted review

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