Y'OUR Personalized Skincare Reviews 689

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin conditions like dryness, redness, acne, and hyperpigmentation. Many appreciate the personalized approach, with tailored routines that are easy to follow and deliver noticeable results. The quality of the products, including specific items like tinted moisturizers and lip balms, is frequently highlighted as excellent. Reviewers also commend the outstanding customer service, describing the staff as responsive, helpful, and professional. People appreciate the quick assistance with questions, product adjustments, and even billing concerns, often receiving free reformulations or refills. However, some people were dissatisfied with billing practices, mentioning unexpected charges or difficulties in canceling subscriptions. A few other people also felt that the products caused skin irritation or did not last as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers describe the support team... See more

Staff

Clients share positive opinions on staff, consistently highlighting their kindness, professionalism, and... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the ease of following the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more

Rated 5 out of 5 stars

My customized products arrived quickly and are AMAZING!!!! I have seen instant improvement in my skin, not only do I love my full skincare routine they made me but the customer service and the entire... See more

Rated 5 out of 5 stars

I have been using Y'OUR products for several years now, and I have used LOTS of different products throughout my teens and adulthood. The Y'OUR AI prescription products have been the only ones to not... See more

Rated 5 out of 5 stars

I’ve been using this skincare since November 2023, and it completely changed my skin! I used to struggle with breakouts and acne, but ever since I started, my skin has been so clear and smooth. I con... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

689 reviews

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1-star

Replied to 37% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I’m almost 33 years old and this is the…

I’m almost 33 years old and this is the first skin care I’ve used that has NOT made my skin break out or feel greasy or heavy. The redness has gone down and my breakouts have slowed down. My face feels good for the first time in YEARS.

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

I was not happy at the beginning

I was not happy at the beginning. I am 40 and my skin changed. So I answered all the questions as my normal skin. I reached out to them to cancel my subscription and they talked to me about my issues. They sent me a whole new set for my new problems. I am in love with this now. I’m looking younger and rejuvenated. The customer service is 10 out of 10! I am a tight wad also and this is my new staple

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Redness, breakouts, scarring—-quickly fading!!

I’ve been using Y’OUR skincare for about one full month now & oh my goodness. If I could say one thing about their products, it would be that there is QUICK results. I had been battling deep cystic acne, scarring, uneven skin, redness, texture & constant breakouts. But about two weeks into using Y’OUR products, all those things began to subside. My redness cleared up the quickest! I’m so very happy with my skincare now. I’m getting married in October so having clear skin is my goal, and Y’OUR has helped me find the perfect regimen to accomplish that!

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Love the Staying Power of the HD Matte Powder

I had a great experience with communication and shipping status. I chose the HD-Perfect Matte Pressed Powder, Translucent. I love the 'staying power' of the setting product and still wasn't shiny about 8 hours after application. Also, I love that it's Talc & paraben free for healthy skin.

April 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent quality skincare products

Excellent quality skincare products, very supportive team and kind communication. They really do prioritize the client and the clients benefit. My skin has benefitted from your skin products immensely and I would recommend them to anyone with skin concerns.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product, great service

Skin care excellent....acne almost completely gone in 3 wks. since using y'our skin care. Skin soft and pretty. I'm really pleased with this skin care. And I really like and appreciate customer service, especially Annie. She is a wonderful support consultant, and her expertise is awesome. I'm so glad i found this skin care and started on it!

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great product backed by great customer service.

Customer service is always on point and responsive. The products actually work, which is odd because I've been looking for something that works for my skin for a decade and a half. Everything seemed to make it worse, even the ones with the "dermatologist approved" stickers. I'm sure those products are good too, but at least for those with oily Mediterranean skin like mine, a custom solution is needed.

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

I highly recommend

As a company and there products are wonderful.
I am 61 years young, I needed to change my skincare..It was time, I was hesitate customer but I read through there website and did some research.I have tried everything on the market. An seen that there products are good natural ingredients which my skin needed.
You take a quiz about your skin, you get skin care consultant, formul made for your skin.
You'll receive a pretty box filled with your beauty products. The bottles & jars are all numbered and instructions are so easy to follow.
If you don't like or something not working for you they will change the formula for you, check out there website they can explain it better than I can.

I can't forget about Annie, Annie is my skin consultant (I hope you have her too) she is wonderful person to work with. Very helpful Thank you!!
I have only been a customer since 3/4/26 I am very happy with my products and highly recommend them.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Finally something that really works for your skin!

I have been searching for a good a trustworthy skincare routine for years. It was so refreshing to finally find one! Having it built for you, your skin type, and in a simple stepped out formula that is easy to follow was such a relief. The best part - it actually works! Highly recommend to anyone who is struggling and wants to stop wasting money on products that aren't meant for Y'OUR SKIN.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

I have been using Y’OUR for almost 3…

I have been using Y’OUR for almost 3 years now and It is by far the only skin care line that actually clears my acne and I have used everything under the sun. The website is easy to navigate, the customer service goes above and beyond my expectations and their products are amazing. I do not go a single day without using their products. Overall this is a great company and I have never had any issues. The points freebees and the monthly refill you can get for free is also amazing!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

First thing to ever work for me

I have always had bad acne. It just got worse in my 30's. I've tried Proactive, essential oils, everything at Walmart, prescription creams, even prescription meds. Y'OUR is the only thing I have found that completely cleared my acne and is now fading my scarring. They have great customer service too. My only complaint is it's really expensive.

I started Y'OUR because they had pregnancy safe products. Been using it for about 9-10 months now and they will change and customize the products based on what I need and what is and isn't working. Even though it's not really something we should be spending our money on ATM, it's the first time I have had clear skin and I feel more confident so for me it's worth it.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Lightweight, Natural Finish for Everyday Wear

I recently tried the tinted moisturizer from Y’OUR Skin Care and had a good experience.

It’s lightweight, blends easily, and gives a natural, even finish. The coverage is light but enough for everyday wear, especially if you prefer a minimal look. It also feels comfortable throughout the day without getting too oily or clinging to dry areas.

Overall, a solid option for a breathable, natural-looking tinted moisturizer, though not ideal if you’re looking for full coverage.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Team and Product

Whenever I've needed to change or update my skincare routine, Y'OUR Skincare team has always helped and they care more about the person than they do about the business. Everyone that has helped me has been so helpful and kind. This is also the only skin care that has ever helped my sensitive, problematic, acne prone skin.

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I started using Y’OUR Skin in 2023…

I started using Y’OUR Skin in 2023 after struggling with acne and frequent breakouts for a long time. Before that, I tried many products but nothing really worked for my skin.

Since switching to Y’OUR, my skin has improved so much. It’s clearer, softer, and much more balanced. I’ve even received many compliments on my skin, which I never used to get before. What I love most is the peace of mind I have now knowing my skincare routine actually works for me.

I’ve been a loyal customer since I started, and I truly appreciate how effective the products have been for my skin.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

My skin is so soft

I’ve been really impressed with the Y’our Purifying Detox Mask! My skin felt so refreshed, clean, and smooth after using it. It gives that deep-clean feeling without leaving my face feeling dry or tight, which is a huge plus for me. I love how it helps my skin look clearer and more balanced while still feeling gentle. It’s quickly become one of my favorite self-care skincare steps!

March 7, 2026
Unprompted review
Rated 5 out of 5 stars

This best customer service and product

This company has been a huge help to my skin and so helpful in their efforts to keep their customers happy, informed and especially responsive every time i have a question regarding the product, billing, changing formulas etc… I do feel that they truly care for their customers and want to genuinely help each individual. The products are awesome as well. You definitely won’t regret trying this product!.

March 15, 2026
Unprompted review

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