Zara Reviews 

stood in line for forty minutes just to be told they wouldnt take my return, staff was super rude.

Completely refused refund on a faulty item where the zip had broken and I had returned within one week of purchase. Terrible customer service, problem has been shut down multiple times with no option to escalate and keep getting the same automatic refusal email.

1. Forgot to-do refund for me 1 items return to store by purchased online : I hot back to asked for check the cctv and they said no but I certainly I returned this item to store and security check again, yes I did returned it.
2. Refund wrong item for me by purchased online : I kept one item return one (with same order) but return for me wrong.
3. The items that I returned to store (paid with Klarna) they have reference transaction, email, digital receipt from refunded. But my case it is conflicts with their documents even Klarna investigate. What the point of my receipt that it shows Zara refund but I still have to pay back to Klarna. How they solve the problems with conflicts with the document all I have.
All I got an issue within 12 months since I did purchase online with Zara. But it never happen with h&m.

I bought a bottle of Golden Decade from Zara in Santa Monica and loved it. I have several expensive perfumes however this one gets more positive comments than any other I’ve worn.
I now have three bottles and hope they don’t go out of stock
I did receive one by mail
From the on line store and had no issues whatsoever
Thank you Zara

Really disappointing experience at Zara.

Customer service is extremely poor — staff come across as unhelpful and quite miserable. When asking for assistance, it feels more like an inconvenience to them than part of their job.

I was told a size would be brought out within 10–15 minutes, but after waiting 25 minutes with no update, I left the store.

Basic communication and customer care is completely lacking. I won’t be visiting again.

Really awful experience with online delivery to store. Received a text telling me the order was ready to collect and then an email saying there was an issue with my order and I couldn’t collect. I raised a query via Chat - very ineffective - and raised my concerns. I the. Received an email saying there was an update and I could I contact customer services. What a waste of time - there was no update! Then I was told my order was cancelled! I asked to speak to a manager and that was refused. I asked for the Head Office address and that was refused. Still waiting for confirmation of my cancelled order - I have been told I’ll have to wait 14 days for the refund. Absolutely terrible.

Terrible customer service. Didn’t deliver parcel and then claimed my name was wrong so couldn’t refund me. Total scammers

This company has no regard for customer service. It really doesn’t care. We ordered a jacket that we had seen on a recent visit to Vienna. We traveled to Southampton to buy it only to be told that it was only available online. The store assistant helped order this online and we paid fir the jacket in the stshore. When it arrived it was different from the one in Vienna. We contacted customer service and we were told that there were different designs for different markets. We asked to return the jacket but were told that we had to return it to the store despite the fact that it was bought on line. For us this involved a roud trip journey of 110 miles and was quite unreasonable. After many calls it was agreed that we could return it via Royal Mail and would receive a refund within 14 days. They supplied a return label and the tracking confirmed it was received by Zara. However they then insisted that we had to return to the store for a refund despite the previous agreement. Eventually they agreed thst we could return it to a closer store although that was still some 30 miles away. We went the store only to be told that, without the jacket, we could not get a refund. After a lengthy argument with the manager we eventually got the refund . The whole episode was one of the most stressful and distressing shopping experiences that we have ever encountered. The return cost us £40. In transport costs as well as 3 hours of wasted time. The end result is that it is extremely unlikely that we will never shop in Zara again and we hope that this will be a suitable warning to thers who might be caught in a similar situation

Appalling service ordered 2 dresses online received 2 bottles of perfume instead!When i receive the dresses after getting them reordered taking a whole hour over their chat line. I decided they were poor quality and sent back the same day. Despite order showing as returned and processed I still haven't received my refund of £71.38. I was given a case no CAS5497230Z350N7. And promised someone would contact me. Its been 4 days with no contact. I have also emailed PA to CEO no reply I am now having to try to get my money back through a claim via my bank.

If I could give zero stars that would be more appropriate to the appalling customer service. I paid for next day delivery . Order delivered to wrong address. Other than WhatsApp message to a rude agent , who did nothing other than pass internally to another department which I cannot contact directly, no other immediate assistance is available. I’m told they have their processes which must be followed. I have to wait for an email at some unknown date in future, to which I’m told I can’t respond, which will advise me of next step. As the goods were accepted at the wrong house I was told Zara will not even guarantee my refund. Apparently all I can do is now wait for them to respond when they choose to let me know what they decide. I paid for next day delivery as goods required for holiday but these will not now be received in time. Meanwhile Zara have my money . Appalling customer service and very little care for the problem they have caused. Avoid

scam company

If I could I would give you no stars! My niece and her friend went into Zara at the Fort in Glasgow, she tried a couple of Items on and decided they were not for her, she gave them to a male staff, and she was polite and said no I'm not going to take them, he said to her 'SOUND' full of sarcasm, do the staff at 'ZARA' think they are working in 'Harvey Nichols' or 'Selfridges'? its a high street store, I have never once been treated with respect in all the Zara stores, I suggest that management put them on a course of Public Relations!
I feel so sorry for my gorgeous niece as it was her FIRST salary, I will not be shopping in there EVER again.

How long does it take for an online order to be sent to my local store for collection. Been waiting weeks!!

I will not be shopping at Zara again after the recent incident in Bristol.A young person clearly in distress should never feel unprotected in or around a major retail store. large brands like Zara benefit from heavy footfall and public trust, and with that comes a responsibility to act when someone is vulnerable. From what has been reported, that duty of care simply wasn’t met. Until Zara demonstrates meaningful changes in how they protect customers , I will be taking my business elsewhere.
Shopping should feel safe. Right now, Zara doesn’t.

I went there earlier today to return trousers but had accidentally deleted my receipt. The assistant wasn’t particularly helpful but I then went to Zara near Tottenham Court Road they simply put entered my phone number which brought the product up immediately and refunded me within minutes!

I ordered an item over 10 days ago and it has not arrived. Happy to take my money. I will never order from them again.

BOYCOTT Zara in Bristol staff refused to assist a young white girl who ran into the store for help while being chased by a mob of black girls. The staff put her outside where she was badly beaten and not one staff member helped or phoned the police. BOYCOTT

worse customer service ever!! i returned 3 items and only got a confirmation to say im getting the refund from 2??! and there’s no contact number or email!! horrendous considering they are a big company! they are just scamming everyone’s money

I purchased 3 items on Saturday in store and paid at self check as I have many times. I requested the receipt was sent to web I have never received an invoice and my account doesn't even show I purchased anything to I can track a receipt via my account.
I have tried since arriving home Saturday to request an invoice via chat line and whats app just going in circles this is absolutely crazy no one can actually deal with this matter

Allowed a young woman to be savagely attacked and afforded her no safe refuge. Disgusting but unsurprising given the nature of Zaras ownership/leadership shame on you