Zara Reviews 

Never shopping with Zara again. Shamles! Online service is worse than dreadful. Wrong item recieved- charged for 4 items which I ordered, return showing as received but not processed or refunded - £84 down. What's app /chat a waste of time and quite rude. Have had to write off ever getting refund...... looks like many others have same issues.

I have ordered quite a few things online recently and had no problems.

However, as Zara like to send the order in multiple deliveries I only received part of my order. 2 weeks later; still no update on where the rest of the order is? Items were in stock when I ordered and none of the usual emails from Zara to say the items had gone out of stock.

Contacted Zara on chat and WhatsApp. Got 2 different answers. Eventually they refunded the part of my order that hasn’t even been sent yet! No explanation, nothing. Just an email to say your order has been refunded. I didn't ask for a refund on chat/whatsapp. I want the items I’ve ordered?

I feel like their customer service is pretty awful. No communication until I contacted them. No updates. It’s a lottery really as to whether items are sent!

not bad clothes and quality but service should be better

Updates: 24/3 Paypal had to step in to refund me after 2 weeks of no refund showing up!

7/4 Zara only got round to refunding PayPal now saying allow 14 days…almost a month after the e-card was cancelled, I suspect that PayPal forced that too!

11/3 I ordered a £40 egift card online, and received an email confirming and I awaited for an email to come of the egift card, I selected the animated 'Limited edition' Butterfly card. nothing came. If you login you can 'share' the card but it is a link, a glitchy one that works only if you are signed into a zara account too, no card at all.

I jumped on a chat but it was useless, asked me for my address, I said why you don't have that anyway, then a registration number...looking in account there was no such thing, so I pressed refund...received no email about refund. The chat agent said it will take 10-14 days... I said I just wanted an email confirmation but they said sorry for inconvenience and will pass feedback on and ended the chat.

For some bizarre reason people like Zara egift cards and they always bring drama as e cards never arrive... so I hate buying them and now i am going to probably end up fighting for a refund back as I have no email evidence other than a chat to get this sorted.

Come on Zara, you need to work on customer experience here...it is very poor !!!!

WARNING ZARA DON'T PAYOUT REFUNDS FOR RETURNED ITEMS - Dreadful online returns experience - Zara don't pay out refunds for returned items - I returned 4 items, 3 out of 4 items were refunded but now for over 2 months they have not refunded the 4th item it's showing as pending refund in my account and weekly chases have been unsuccessful they give the standard script they will get updates to me in 24/48 hours but nothing. You can't contact them and they don't email it's on an online chat where you have no record of the conversation - there is a facebook group of over 1000 people experiencing similar issues so be very careful doing online returns.

Made a large order and received it tonight- with 8 items missing. How is that even possible? After being assured that ‘all the orders go through a strict quality check at the warehouse’, they’ve now gone to investigate. I won’t hold my breath given all the great reviews here.

nice clothes cheap and easy to return or swap if needed

Zara has the worst customer service ever

I bought a bag in store and the clasp broke within weeks. Zara’s response? I have to travel to a store just to have it assessed. I don’t live nearby, so this is extremely difficult. I’m not in any way refusing to return the item but there should be alternative ways to do so.

Their live chat is useless, messages took hours to get a response, then the chat closed within minutes, before I could reply. The complaint team just keeps repeating the same thing over and over again, without actually helping.

Faulty goods should be repaired, replaced, or refunded without causing unnecessary inconvenience. Zara clearly doesn’t care. This has been one of the worst customer service experiences I’ve ever had.

The worst customer service ever , the Agent Varsha was rude and not helpful at all, they closed the chat without even hearing me . Its been 2 months that they dont solve me the problem with an order yhat i never received .

Shambles of a company to deal with ! Just recieved my refund after 4 months of constant WhatsApp chats , promising my refund then it not happening so contacting then again only to go round in circles . Will never buy anything from them ever again !

This would be a zero if possible. Awful customer service in every single way. So bad it would prevent me buying from them again. How such a large company operates this way is a shock and something I have never seen before.

Terrible service. Ordered a winter coat for a trip away - promised next day delivery, 5 days later still no coat, no response from customer service, flying out today. Now have to return the coat if it ever does arrive.

Ordered a 250 gift card for Xmas gift never received it , Zara said they have refund this to my bank which they havnt they keep sending my payment receipt saying it’s my refund confirmation! Absolute nightmare avoid shouldn’t be allowed to trade !

I am extremely disappointed with my recent experience with Zara.
About a month ago, I purchased a coat for £70. Shortly after buying it, the coat started pilling badly despite normal use. This clearly indicates poor material quality. I expected much better from a brand like Zara.

I tried to return the item at the Shepherd’s Bush store twice, but both times I was told that their system was not working and they could not process the return. Because of this, I later went to the Oxford Circus store and explained the whole situation to the manager. I made it clear that the delay was not my fault and that the pilling started almost immediately after purchase.

The manager was dismissive, rude, and completely unhelpful. I was simply told that nothing could be done because the return period had passed — even though the delay happened due to their own system issues.

I also contacted customer service, and instead of helping, they told me to speak to the store again. After three store visits and no resolution, this is completely unacceptable.

£70 is not a small amount of money. If Zara produces low-quality products, the company should stand behind them. This experience, along with my recent disappointing purchases, has seriously damaged my trust in the brand. I will not be shopping at Zara again.

Never using Zara again!!! After Amazon delivering my Zara order and leaving a parcel at night on my doorstep with not even a knock on the door when we were in and someone comes along and helping themselves to my parcel and because Amazon say they delivered I’m left with no items and £100 out of pocket!! So no Zara I won’t be checking your new items out 😡😡😡😡

​I am absolutely appalled by Zara’s complete lack of accountability. I spent £430 on a Christmas gift that was never delivered. It has been over a month, and despite having proof of non-delivery and multiple chat logs, Zara’s customer service has been utterly useless, repeatedly ignoring my requests for a refund.

​They have my money; I have no package. This is effectively theft. I have now been forced to issue a formal Letter Before Action to their corporate office and will be taking this to the Small Claims Court.

​Warning to others: Do not spend large amounts of money here. If your package goes missing, they will keep your money and leave you stressed and empty-handed.
​Order Number: [Insert Order Number] — I expect a member of the management team to contact me immediately to resolve this.

This is one of the worst experiences i’ve ever had. I’ve been in Spain a few months ago and i have to say that the difference between countries in terms of “service” is HUGE! Not mentioning that the prices can be double/triple.

I don’t recommend to buy, at least not in the UK

Bought a top size small needed a med but as it was 2 days over the return date they wouldn’t exchange. The manger was rude and abusive and Iv emailed and had no response. Disappointed and won’t shop there again

Absolutely terrible service! Ordered ironing spray over a month ago and never received parcel! Customer service didn’t come with anything better than sending parcel again with the same shit delivery company which is Evri, and the hope that we might receive the parcel after being shipped from their warehouse 3 times; or myself driving 45 min to the closest store to pick up the order this after I’ve paid the delivery fees!

Rubbish, I would advise you not waste your time with this company!!!!!

I ordered a number of items a d mistakenly ordered 2 pairs of the denim cullottes. 2 pairs supposedly the same size with the same labels - but actually completely different sizes from each other. The difference in the waist was over 7cm.
They were also described as black and they are dark indigo denim
I know that Zara sizing can vary but unacceptable for supposedly exactly the same product in the same colour with the same product code!