Ordered a chain from them yesterday. Paid for next day delivery and am still waiting on proper updates. I contacted their support as well as dm’d their instagram but there was no response at all which... See more
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See what reviewers are saying
I bought a bracelet as a Christmas present. It looks expensive and comes with a lifetime guarantee I’m sure he will be delighted when he gets it. Customer service is great and they give a personal tou... See more
Absolutely stunning peace of jewllery !! Will defo purchase again for my sons bday ..I know this Xmas present he will treasure forever it’s beautiful.😍. thankyou for being part of making this Xmas p... See more
They send what they like not what you’ve ordered 3 days before Christmas sent the wrong order wrong size avoid at all cost then you can’t get hold of them absolute joke of a service .edit. Then have t... See more
Company details
Written by the company
ZENCHII is an international brand created in London City and founded in 2018. Inspired by culture, our main missions is to supply urban jewellery to those who have the confidence to rock our products. Adorn yourself with an authentic collection of hand crafted and timeless pieces.
Contact info
Unit 2 battlers wells farm, Jackets lane, UB9 6PZ, Harefield, United Kingdom
- support@zenchii.com
- zenchii.com
3.3
Average
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
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Absolutely fantastic experience
Absolutely fantastic experience. We would highly recommend this to our family and friends 👍
July 3, 2023
Unprompted review
Extremely good quality and customer…
Extremely good quality and customer service like I’ve never received before. Will definitely be back!
June 14, 2023
Unprompted review
Zenchii delivered my products on time…
Zenchii delivered my products on time and with no issues. Definitely buying again!! Highly recommended!
July 15, 2023
Unprompted review
Excellent experience
Ordering experience was excellent and the product was far better than
I expected
July 11, 2023
Unprompted review
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Quality
Really happy with the quality of the product and the delivery was super fast
July 16, 2023
Unprompted review
First time customer
First time customer, Delivery arrived early, delighted with product quality and couldn't recommend more.
July 14, 2023
Unprompted review
Really good product service
Really good product and very quick and friendly service when I had a question on shipping. Delighted with my new chain!!
July 1, 2023
Unprompted review
Absolutely in love with my 5mm Tennis…
Absolutely in love with my 5mm Tennis Bracelet, bought it for a upcoming holiday and I am obsessed with the craftsmanship and detail gone into it.
July 16, 2023
Unprompted review
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Best gift company
Zenchi have been the best customer experience I've ever had when it comes to delivery times and quality gifts
April 5, 2023
Unprompted review
Timely delivery and quick to respond to…
Timely delivery and quick to respond to queries around their products! Would highly recommend
July 16, 2023
Unprompted review
The best of the best
2nd time I’ve ordered now, I know they were recently bought by another company so I was skeptic all to place another order but my 3mm cuban arrived today and I couldn’t be happier!
July 7, 2023
Unprompted review
Misleading guarantee
I bought a Cuban chain with a lifetime warranty that lost its colour under the shower and tarnished. The support told me that they would replace it as soon as they received the stock. It is now more than a month since I sent the reclamation, and I'm still waiting. I have sent several emails that have been ignored.
April 11, 2023
Unprompted review
Reply from ZENCHII
Hi Cleison, I'm very sorry to hear you had issues with your warranty. Zenchii has come under new ownership and we are committed to resolving all of the previous issues left by the previous owners.
I have since issued you with the gift card as per our emails.
I hope you love your new piece and I apologise for the delay you had to deal with before receiving any communication!
Best,
The Zenchii Team
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Avoid fraud lier Zenchii
I have ordered a custom size neckless with my cat pic on who is my world 2 months ago and I’m still waiting . They read my message and ignore me . I send them email and they lie through their teeth to say they had new management right and replied only once 😳day light robbery
. I have been given details to go to trading standard if they didn’t get back and send my items with record delivery as they lie so much that they can say they send it which they haven’t . I will update you but please keep away from them . Disgraceful
April 1, 2023
Unprompted review
Reply from ZENCHII
Hi Zarrin, I am very sorry to hear about the ordeal you faced. Zenchii was under new management at the time and they were incapable of processing the task of producing these custom necklaces.
Zenchii has come under new management again and we inherited a list of customers that never received their products (unbeknownst to us) and we have since refunded them. If you did not receive any form of compensation for this then please contact us through our website where we will process your refund as quickly as we can: https://www.zenchii.com/pages/contact-us
Best,
The Zenchii Team
The quality of the materials is evident
I recently purchased some jewellery from Zenchii and I have to say, I am beyond thrilled with my purchase. The pieces are absolutely beautiful. The quality of the materials is evident, and I appreciate the care that was taken in creating each piece.
March 1, 2023
Unprompted review
Placed an customised order 29/11/22…
Placed an customised order 29/11/22 which their site stated 4-5 weeks. They emailed in December 22 stating 3 weeks emailed in January stating they only plated 1 item per week. Emailed in February 23 and in March. Had enough by now emailed to day and told them to refund if there was a problem. Only just advised me the items are lost, a pendant with my late Mother’s picture had the audacity to ask if l wanted them to re process the order. Just issued a PayPal dispute with these unscrupulous individuals. Companies like these need to get shut down for fraud and Shopify, PayPal and Klarna need to cease trading with them. See how long they stay in business.
March 13, 2023
Unprompted review
Reply from ZENCHII
Hi Sharon, was your PayPal dispute successful? Zenchii has come under new management and we do not have access to the previous owner's PayPal account so if you have not received your refund we will be happy to do so. I am very sorry to hear how badly your order was handled before.
We are committed to resolving all of the customer issues we have inherited from the previous owners and have since ceased selling these custom pendants as they clearly were not in a viable position to sell them in an effective manor.
You can contact us here if you have any questions or if you are still waiting for your refund: https://www.zenchii.com/pages/contact-us
Best,
The Zenchii Team
DONT ORDER ITS A SCAM ORDERED A £50…
DONT ORDER ITS A SCAM ORDERED A £50 CHAIN STILL NOT RECEIVED IGNORE YOUR EMAILS DONT NOT ORDER!!
February 18, 2023
Unprompted review
Reply from ZENCHII
Hi Jacob, I have just sent you an email. I can see on our system that it looks like you still have not received your order. Zenchii has recently come under new management and I would be happy to process your refund or fulfil your order for you, whichever you'd prefer.
Very sorry that you experienced such terrible customer service from the previous owners. We agree that it is totally unacceptable!
Best,
The Zenchii Team
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I received the product as described
I received the product as described, but the customer service could have been better.
January 17, 2023
Unprompted review
I ordered two of the necklaces and they…
I ordered two of the necklaces and they are amazing! They feel good quality and great value. In buying more now as a gift for my brothers birthday. Highly recommend Zenchii
January 31, 2023
Unprompted review
Couldn’t believe the quality for the…
Couldn’t believe the quality for the price. Very friendly team too. 5 stars from me & my go to jewellery brand for the past few months
January 31, 2023
Unprompted review
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