Zensurance Reviews 2,076

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, responsiveness, and accommodating nature, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick response times and a seamless user experience. Reviewers frequently mention that the company makes a potentially complicated process much simpler. However, some customers also noted issues with billing, describing difficulties with payment processing and a lack of communication from the company to resolve these problems. A few other people also felt that the promised legal support was unhelpful, leading to wasted time and unsatisfactory outcomes.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Kevin, Alex, Jacintha Bent,... See more

Service

Reviewers mention positive feedback about service, highlighting it as reliable, fast, and efficient. Many... See more

Response time

Users describe positive interactions with response times. Many customers highlight the speed and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the stress-free process,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very satisfied with the service. My agent reached out promptly both by phone and email. She was polite, responsive and as accommodating with my needs as possible. In all honesty, I was pleasantly... See more

Company replied

Rated 5 out of 5 stars

Giving Zensurance this rating for 3 reasons. (1) It was easy. The online quote process was clear and simple, yet thorough enough to reassure me of their competence. (2) They're fast! Abdool re... See more

Company replied

Rated 5 out of 5 stars

While I was applying on-line, Mr. Mohamed Mergani contacted me and walked me through the application process. He answered all of my questions. I am extremely satisfied with the level of serv... See more

Company replied

Rated 5 out of 5 stars

I had such an easy experience using Zensurance. Eva Savelsberg was the insurance rep who assisted me and she did a great job of answering all of my questions in a timely manner, and helping me make th... See more

Company replied


Company details

  1. Business Insurance Company
  2. Commercial Insurance Company
  3. Insurance Broker

Written by the company

At Zensurance we simplify the process of getting business liability insurance so that you get the coverage you need, quick and easy. Get a free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very reliable

Very reliable, fast and good service. I got everything what I needed. Thank you.

March 16, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Serghei!

Rated 5 out of 5 stars

Easy to navigate and get the insurance…

Easy to navigate and get the insurance I was looking for
Brendan was of great help with the questions I had and service was fast with the follow up email with the changes I was looking for

March 26, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Gerry!

Rated 1 out of 5 stars

Wasted my time for almost a week…

Wasted my time for almost a week getting them information for them to reject my childcare insurance. Why advertise it if you don't offer it?? Companies should be held liable for wasting people's time and energy!

March 26, 2026
Unprompted review
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Reply from Zensurance

Thank you for sharing your feedback. At Zensurance, we pride ourselves on offering comprehensive quotes across a diverse range of industries, including daycare. We would appreciate the opportunity to review your specific situation in order to support. Please feel free to reach out to us at your earliest convenience via email at support@zensurance.com or by phone at 1-888-654-6030, so we can further assist you.

Rated 5 out of 5 stars

Very positive experience…

I had a very positive experience working with Kathleen Lewis. She is knowledgeable, responsive, and she provided support in a timely and thoughtful way. What I especially appreciated was her approach—helpful and attentive, while always allowing space to make decisions comfortably. I would gladly recommend her.

March 25, 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

Rated 5 out of 5 stars

Easy no pressure Experience for First Time Small Biz Owner

Let me open with - I didn't comparison shop on price. That said, I found Zensurance very easy to deal with. I'm a first time incorporated business, and I needed a simple, quote with a few options on coverage, that would meet my liability requirements.

I went though the online quote generator, that sent me a quote, and connected me with a real person - David Edwards - he was very patient over the three months between first quote and my purchasing the policy, and provided me the space to make my decision. He was always responsive and reissued the quote when my first had expired.

Paperwork was provided promptly within 1-2 days of payment, and process is very smooth. I have not filed a claim, but overall would recommend from a customer service perspective.

Thank you David and the Zensurance team.

March 26, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Caro!

Rated 5 out of 5 stars

It was a great experience

It was a great experience. Kevin was really helpful entire time and clearly explained me my quote according to my needs!! Totally recommend.

March 25, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Jasleen!

Rated 5 out of 5 stars

Excellent support under tight deadlines

Very positive experience with Zensurance. Kevin Pathmakanthan was especially helpful — responsive, professional, and proactive in helping me meet a tight deadline for a government contract.

He coordinated quickly to get the required Certificate of Insurance updated, including Additional Insured details, which made a big difference. Lindsay Seo also provided efficient support on the account side to ensure everything was issued smoothly.

Smooth process overall and much appreciated.

March 25, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, David!

Rated 5 out of 5 stars

follow up call

Zensurance team called me and discussed coverage I need, I was able to ask questions and they were answered with knowledge and insight to my request.
my quote was lowered competing to initial one

March 16, 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

Rated 5 out of 5 stars

I had a great experience

I had a great experience, fast and accurate process very easy and not stressful at all

March 20, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Kyle!

Rated 5 out of 5 stars

The speed at which our policy was…

The speed at which our policy was implemented was incredible
Ray was absolutely the most epic representative EVER
I will be recommending this company to every one I know

March 19, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Robert!

Rated 5 out of 5 stars

I'm very satisfied with the service

I'm very satisfied with the service. My agent reached out promptly both by phone and email. She was polite, responsive and as accommodating with my needs as possible. In all honesty, I was pleasantly surprised. Especially since I still haven't heard from the other companies I contacted.

March 19, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Irene!

Rated 5 out of 5 stars

Excellent Service and Smooth Experience

I had a very smooth and positive experience with Zensurance. The process of purchasing my policy was clear, quick, and well-organized.

A special thanks to Alex Currie, who was extremely helpful throughout the process. He explained everything clearly, answered all my questions patiently, and ensured I understood the coverage and payment options. His professionalism and responsiveness made the whole experience stress-free.

The communication was excellent, and I received my policy documents promptly as promised. Overall, I’m very satisfied with the service and would definitely recommend Zensurance to anyone looking for reliable and efficient insurance solutions.

Date of experience: March 18, 2026

March 18, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Nasir!

Rated 5 out of 5 stars

Excellent Customer Service

Stellar customer service! The agent that I spoke to was very knowledgeable, a pleasure to speak with and very helpful.

Additionally the rates and coverage is very good, so I'm very pleased.

March 17, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Nadia!

Rated 5 out of 5 stars

Best I could find

Best I could find. They helped me combine insurance for 2 operations under one policy.

March 13, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Holly!

Rated 3 out of 5 stars
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Reply from Zensurance

Thank you for taking the time to provide your feedback. We have a high standard of quality when it comes to our customer service and response times, your experience should never have been the exception.

Our team is in direct contact with you to support. Please don't hesitate to call us at 1-888-654-6030 or email support@zensurance.com if there’s anything further can do to help.

Rated 5 out of 5 stars

Consistently quick replies to all my questions!

Angela Hoang of Zensurance was amazingly helpful, always answering by the next day to all my questions. A great experience, and better coverage than I could find from others.

March 17, 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Wanda!

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