Zipcar Reviews 

TERRIBLE!! Will fee you to no end. Paid nearly $500 for 5 hours due to fees. Car was empty of gas upon pickup yet I had to stop when returning to return spot to fill up causing me to be late on return and they stalled the car leaving me stranded in a dangerous location with my daughter.

I tried joining Zipcar and accepted that the application fee was non-refundable. However, while in the process of providing requested documents to Zipcar, I got in touch with customer service, seeking clarification on the further documents they had requested I provide, I received a notification that my application had "timed out", and that I would need to apply again and pay the 15 pound application fee again. Being thoroughly dissatisfied with the responses from customer service, I declined to make a second application.
Several months later, I asked a friend to add me to her account. Without any warning to her at the time, she was automatically charged another 10 pound "application fee". It transpires that in order to use my friend's account I need to have my own account (which had already been denied). I contacted customer service again about this, someone on the phone said it would be "escalated", but I never heard back. I emailed, and after multiple emails where they did not actually address my queries about being added to my friend's account (instead trying to talk to me about my initial application), they simply reiterated that the "application fee" was nonrefundable.
The first application fee was exceptionally frustrating, but I could accept it. The second "application fee", with no prior warning, and with the process actually being automatic (absolutely no manpower required), and essentially just taking me back to my own personal account (what is the point of joining a friend's account if you require your own personal account??), I cannot accept. I fail to see how charging a fee without providing a service in return is compliant with consumer protection laws.

This company is a joke. I have not had any response from them about violation notices and just told ‘it’s all off shore so we can do nothing’. I have called and emailed nonstop for nearly a week even though I was told I’ll get a response in 48 hours. DO NOT hire from them

I just signed up and discovered that the insurance offered when signing up is not great and I would need to fork over $$$ for better coverage. I immediately went through the steps to cancel.

And I was dinged for the full year plus the application fee for a 10 minute membership.

I've cancelled my Zipcar account.... what started out as a great service has turned into an expensive nightmare... Prices have gone up while service as DECLINED tremendously!! As example... I reserved a car... arrived on time to pick-up... Previous driver had not yet returned the car... 20min later I contacted Zipcar support... I'm told no more cars available at the garage... I was told they would book me at another location... I arrive at the new location, can't access the car... Call support again... after another 20min, I get access to the car... The car is an absolute mess... I submit pictures... It's rainy out... while on trip I noticed the tires are swerving... balding... I call support to submit a claim/reimbursement... I mention that I know there is a $50 fee for returning a car late, I'd like to request that $50 be passed on to me for my over 45min delay and was extremely late to my meeting... I'm told a manager will review and get back to me... They never do... I call again a week later and I'm told they can't credit me the $50 and that apparently I refused a one hour credit (never happened), so there's nothing they can do.... case closed!! WOW

Allowed me to sign up and register with an AU number. Took 15Pounds and all my personal info.

Then the app doesn't support AU numbers. Support says get a US or UK number and there is no refund possible. Terrible customer service and clearly their tech team has no idea how to support international SMS responses. 1 STAR@

“I don’t know how they’re still in business! I applied to be a customer as soon as I passed my driving test in the UK. Even though I’ve had a Brazilian driving license for over 10 years, they told me I’m considered a new driver in the UK and can’t drive here. I wouldn’t recommend them to anyone!”

Provided misinformation and made no effort to remove a car blocking a residential driveway

worst experience ever. They close the account without giving any explanation. They steal the £15 fee when not approved. Go for enterprise. That one is really good

I wish keys were given when cars are rented. I had a recent experience where the car told me the virtual key had low battery or something like that. I feel that when I pay to rent something I should not have to worry about things like that. I also wish the prices for smaller cars was less than the price of an SUV- not just by $1-$2. I do have to say though that if there is a working gas card in the car (I have had cars without this) this makes it worth the price more. I also wish there were more cars available. Hopefully eventually there will be outside of the city as well. This is MUCH better than getting ubers though for short trips or something.

Worst car rental ever, customer service is no help at all.

They are not even able to provide a receipt.

Easy, reliable and pricing is fabulous. Couldn't ask for a more trustworthy service.

Been a great reliable experience and very convincing. Need more cars though

I was running a lil late and they changed me $65 late fee and they charge more than Turo a day on renting cars

People need to be very aware that Zipcar will fine you with absolutely no proof or evidence that you caused damage to their car. They can also take this payment without your permission. My partner was accused by zipcar of damaging their car and charged him £1000!! He did not do this and they had absolutely nothing to prove that he did. For such a large amount of money there was no fair process of establishing fault. They just decided he was at fault and that was it! I've deleted my zipper account and will never use them again.

NEVER EVER EVER USE THIS COMPANY! I literally have never used a car or had a membership with them and I was getting charged a membership fee for the past 3 months. I called multiple times and their “fraud dept” still hasn’t gotten back to me and it’s been over 30 days. They told me to wait and just get charged for an account I’ve never used. Customer service is TERRIBLE AND USELESS.

Absolute scammer. They charged me for a parking that was issued 3 days after my booking was over !!!! and they went ahead and paid the fine, but notified me over a month later. So, I did not get to pay the reduced fee, did not get to appeal, and during a time i was not even responsible for the car. Thieves.

Absolute mockery of customer service. They have charged me for application fee until only at the end of process telling me that I had an old account yet to be activated. Instead of helping either opening that, they requested to be be paid again. This is ridiculous, disrespectful and even insulting, I think any self respecting person will not give their hard earned money to this company.

I am writing to warn others about the deceptive practices of Zipcar. Their advertising claims a simple $25 application fee, but what they don't tell you is that there are hidden fees that can add up to over $200.

I was shocked and disappointed when I saw the excessive charges on my account. When I reached out to their customer service department, they were unhelpful and rude. They claimed that it would take days for the pending charge to clear, but refused to escalate the issue or provide a refund for the hidden fees.

It's clear that Zipcar is more interested in taking your money than in providing a legitimate service. Their lack of transparency and deceptive practices are unacceptable.

Do not, under any circumstance, do business with Zipcar. Their hidden fees and scamming practices will leave you feeling frustrated and ripped off.

Avoid this company at all costs!