Zipcar Reviews 

Zipcar is very accessible when a car is needed for a quick trip. The weekend prices are too expensive though.

WHYYYYYY do you have to pay a non-refundable fee of nearly $30? I applied when my car was in the shop and then never used it. I called and they don't refund the application fee. There has got to be better options out there. Stay away.

Outrageous customer service.
My Zipcar was not parked in its dedicated bay due to scaffolding covering the bay. I spoke to customer service and asked where to pick up from. It was 20 minutes away. On return the scaffolding was still obvs there such rang again and asked where to park. They advised and agreed a spot that was free for the weekend only. As no one else booked the vehicle that weekend on the Monday it got a pcn. The spot was verbally agreed with them. However the fine was charged to me. This is contrary to their terms and conditions where it states an agreed spot becomes their responsibility if discussed in person, and they themselves should move it. They had 56 hours notice of the impending controlled hours restriction. I am outraged. I have sent multiple emails to Zipcar and they ignore me. AVOID!!

AVOID LIKE THE PLAGUE. Rented a van from zipcar for 2 hours - amounted to £35. 2 days later they took a further £95 from my account for an alleged road violation fine from TFL- when I reached out to them multiple times to get more information on this they did not respond to my emails and when I called customer service they just told me to send more emails. From my perspective I have been charged a further £95 with no evidence as to why, terrible customer service and will not be coming back to use this company and would not recommend others to

Zipcar is the best car rental service due to how they manage trips. I also love how they’re willing to work with you, rather than against you, if there’s an issue. I plan on using their services indefinitely! It’s truly a 5-star experience! Frfr!!!

At least 40% of the time I rent a Zipcar, they screw it up. Today's example is that I booked a car a block away from my house. When I checked on the app, they changed the reservation, without telling me, to a car that is 40 MINUTES AWAY FROM MY HOUSE!!!!! When I demanded cab fare back and forth, they said all they could do was offer to extend the reservation or credit my next one. F... Zipcar!!!! If only there were other options! I HATE ZIPCAR!!!!!!

No stars they took my money made me wait two days when it was misleading that I can get the car right then if I pay and put my driver's license but no they took 36 bucks and I never got the car at all it wasn't available two days later so I never used the service I put two hours y'all charged me for two hours only to say you have to be approved so why take my money then take another 9 bucks for service I'm not or never got I had to go see my kid in hospital after emergency and y'all f'ed me made me look like a father who took his time when I was mislead to believe if I pay I'll drive na could and will rather use uhaul there straight up what they say is what they do IDC about the run on sentences I'm pissed

Very Poor service. i booked a van for the morning this was confirmed on the App then i could not log in as i had changed my pghone number i call ed the support team ....finally got through to then realise i cant change my number. or use my business card to ppay for the service when ive been using that card for over a year...! wow.

what a waste of time and money! submitted my aplication on their website after being lured by their promise to book a car within minutes - a couple of days later i receive an e-mail requestung for additional documents including a photo of myself holding my passport, one of myself holding my drivers licence and a piece of paper with the word ‘zipcar’ and the date written on it plus my bank statement(!). after submitting all this personal info i received an e-mail back the following day saying that my application has bren rejected, meaning i have wasted my £15 application fee! what a rip off!

Terrible service
Charged admin fee £15
Misleading advertising
No cars for 10km radius
Someone should look into this

Long time Zipcar user. Car I booked was missing. Zipcar made me walk a mile to another car. Other car had issues leaving the lot. Eventually got out to find out there were tire pressure issues. Ended up spending the whole trip filling the tires but it kept losing air. Car was filthy too. Support offered $50 compensation for a $1000 two day booking after spending 8 hours on the phone with them.

I have been a huge fan and recommender of Zipcar. But I decided to write this review after sending repeated mails to the company with no response.

The car I was booked had overdue maintenance issues and the tire burst on my trip out of New York. This could have been terribly dangerous if it happened on the highway but fortunately, it was on a low traffic bylane. The response was speedy when I called the company and I was expressly advised to take a Uber back into the city and that it would be reimbursed as the car did not even have a spare. However, I still have not received the reimbursement or an update. So disappointed. Be careful with their lofty promises. I had never thought I’d be put through this despite all the shortcomings.

This is my second time using Zipcar and I had a great experience so far . The car was easy to locate with the app. It was located in a garage and there was a card in the visor of the car and I was able to enter and exit the garage with ease. The gas card was also easily available in the visor of the car.

They are Frauds. They commuted card fraud. I am going to put a claim to my bank. They stole my $27. I never submitted my application. They literally stole my information and processed my information without me submitting anything. Frauds. Don't trust them

Customer Service was horrible. They were rude in billing and in customer service department. Had issues with cars. Overage charged over several occasion. Will be filing a report with Massachusetts Attorney General’s Office regarding the charges on the account since I tried to resolve issue. 2x! On the phone 5 hours on one occasions ( rudely hanging up) The next day 2 hours ( same experience) Had a car accident had been renting from ZipCar for 2 months. Spent on average $4-5k monthly. No more business from me!
Demetrius Taylor

I was in a hurry to try and find a solution to an urgent need, paid the 15 GBP expecting to get at the very least some constructive information about how to proceed, but I instead got an unhelpful refusal with no specific reason given, and they kept my money even after I respectfully asked to at least refund it. It's not about the money as such, but the principle. For 15 pounds "administrative fee" I would at least expect a justification for the refusal. What kind of business practice does this reflect, apart from being money-grabbing?

This is my second rental with zipcar and all went well the car was available when i needed and gased up as well. The only complain is about the cleaning inside of the car, I have to do it by myself. Otherwise, would be max score.

There was no gas card in car so I pay for gas out of my pocket and still have not been reimbursed. Payed extra miles to New York and back great car and the price for miles okay . please reimburse me for my gas as promised.

Rented a car, while driving it I noticed it had issues with tyre pressure (was low when picked up, topped it up and it went down way faster than expected).

I reported this to them and inbetween sending me emails apologizing for the inconvenience of giving me a busted vehicle...THEY F'ING BILLED ME FOR IT!

HOW WAS I SUPPOSED TO KNOW IT HAD A LEAKY TYRE BEFORE TAKING OUT THE RENTAL!? YOU LITERALLY CAN'T!

I had a very good experience with ZipCar. This is the second time I have used the service. I've got a car for 3 hours. It was a nice small Kia, clean both inside and outside. The car was available at the indicated parking lot. It drove well. The checkout process is very efficient, but you must be thorough as you might not detect a dent or scratch if the car is dark blue or black and it's nighttime. The App works very well.