ZIPTRANSFERS Reviews 9,170

Reliable and friendly airport pick up service, really glad we went with Ziptransfers!

Always reliable. If there is any issue it is sorted immediately. I always use zip

Unbelieve service lovely clean vehicles inside and out staff are very friendly I will be definitely booking with them again

3rd time booking with this company every time I’m left standing about waiting,trying to find driver never anyone waiting on you,really poor company. Will go back to previous supplier

Could not fault them! On time and very reliable. I was thinking about changing my return pick up to a different day and when I called they could not have been more helpful - very efficient and offered to change free of charge! Great company!!

Very easy to book. Great value and on-time pick up at a very busy airport. Had to amend. Quick responses and very accommodating

3 Disabled passengers left stranded at Malaga Airport, because of delays threw no fault of ours and although one of our party went and spoke to the driver saying we were on our way out he still left without us Charged for a service we didn't get with no money returned to us Will never use this company again

Great to see driver waiting for us. My husband has mobility difficulties and sat next to driver . This probably was why the vehicle which picked us up for return trip was a mini bus , and made getting into easy and much appreciated.
We have used Zip previously and will use again .

A great transfer service from Torremolinos to Malaga airport. I have used this company 4 or 5 times now and they are always prompt, polite and smartly turned out with quality, clean cars.

It took a long time to get our luggage due to heavy rain. You called and said the driver had arrived and was waiting for us. I explained the situation, checked why the luggage was delayed, and was told it would arrive shortly. One of us went outside to speak with the driver, and I spoke with one of your representatives on the phone and said that the luggage would be arriving soon. You could not wait any longer, and the driver left. We had to take a regular taxi 10 minutes later and received no compensation for the fact that you did not wait. I will likely not be booking with you again.

We had return transfers from Prague airport. Our driver was there to meet us and our transfer to our hotel was great. Shame i can't say the same for the return journey.... our driver who picked us up 45mins earlier than originally stated at 6.25 in the morning for a 10.15 flight. He then drove like a grand prix driver using his phone and right behind the car infront. Didnt even drop us outside the terminal, instead the car park and said its very close... i think this was die to him having a pick up at the airport. Very dissapointed after using ziptransfers a number of times. Hopefully this is just a one off?

Avoid at all costs, we arrived into Tenerife South, which took us 1 hour 40 to get through passport control, the driver abandoned us and left, we had to get a taxi at an extra cost of €42.
They should monitor the situation, as it’s common news at present at Tenerife.
I explained the situation and they offered and showed zero empathy.
This was the second time in 6 weeks they had let us down, but never again.
Terrible Terrible company.

I had transfers booked for our recent trip to Dubai. The first transfer from the airport to hotel went as planned, however with the conflict going on in the Middle East, the return transfer did not.
With the uncertainty of wether my return flight would go ahead or not, I received an email from Zip Transfers telling me my flight had been cancelled. This was news to me as i had not heard anything from Emirates and there was nothing online to suggest otherwise.
I was told that without another flight number, i could not hold the transfer booking so the only option was to cancel.
This meant i would not be eligble for a refund as it was within the 48 hour period before my flight.
As it turns out, the information they provided was wrong and my flight did indeed go ahead as planned. I had to book an alternative transfer (travelling with a 5 month old boy and wife with mobility issues).
They are refusing to provide a refund, stating that it was my instruction to cancel the booking, even though i could not keep the booking open on the chance my flight went ahead.
Poor customer service all round and lack of empathy given the situation.

Had booked airport transfers nearly a year in advance. Transfers from airport was fine but the driver failed to show for the return trip. We waited the recommended 10 minutes then phoned the support line. They got in touch with their local supplier who said there was some problem with their drivers and they wouldn't be picking us up. Just what you need when you're catching a plane.

The support line were unable to offer any help whatsoever, wouldn't even call a local taxi firm for us when I told them we were staying at the top of a hill 20 minutes walk from the nearest taxi rank and with 2 suitcases, cabin bags etc. Just left us stranded and said we'd get a refund. Appalling service and the last time they see a penny from me.

If you want dirty, old, unsafe vehicles then choose Zip transfers. Also includes drivers who speed and use their mobile phones while transporting passengers. Do NOT use this company for your own safety. Had two distressing journeys, high speed, rickety old vans, drivers using mobiles while driving. Gave Zip Transfers the opportunity to deal with this, their offer was 15% off future journeys - they DO not take safety seriously.

Pick up on the way out to Hotel was okay, journey okay.
Pick up on way home driver turned up thirty minutes late.
By which time my husband and I were very stressed to say the least and we had already loaded the JET2 bus with our luggage. We then had to remove our luggage from the bus which annoyed the bus driver. The Zip trf driver was not apologetic in any way in fact he was quite annoyed that he was only picking up two passengers. He intimated that he was picking up ten people. So instead of arriving in plenty time we were having to rush and as my husband uses a walking aid this was very stressful.

A perfect pickup from Gran Canaria airport to our hotel and return a few days later!
Just what I hoped for!

excellent service Driver on time very friendly clean vehicle