ZIPTRANSFERS Reviews 9,170

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 1,083 reviews, reviewers had a great experience with this company. Customers consistently praise the service, highlighting its reliability and efficiency for airport transfers. Many people appreciate the professional, friendly, and helpful drivers, often noting their punctuality and pleasant demeanor. The booking process is frequently described as easy and straightforward, contributing to an overall positive experience. However, some customers also noted issues with delivery service, including drivers not being present upon arrival or vehicles not matching what was booked. A few other people also felt that the company's response to delays or unexpected situations was unhelpful, leading to stress and the need to arrange alternative transport.

What people talk about most

Service

Customers consistently note positive experiences with service, often praising the reliability, punctuality,... See more

Staff

Customers had positive experiences with staff, frequently praising drivers for being professional, friendly,... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many reporting drivers not arriving at the... See more

Location

Reviewers mention ambiguous feedback about location, with some customers reporting positive experiences such... See more

Booking process

Clients share ambiguous opinions on the booking process, with many finding it easy and user-friendly,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used Zip Transfers for years now and always been satisfied with their service of return transfers. This year in March we arrived in Hurghada, Egypt and after booking a 6 seater mini bus for 4... See more

Rated 4 out of 5 stars

Unfortunately the driver was not there when we arrived but a quick call to the office in Las Palmas to English speaking staff sorted the matter. As it turns out there was a massive traffic jam on appr... See more

Rated 5 out of 5 stars

We were a party of 6 adults and we booked zip transfers for airport pickup to villa in Puerto Del Carmen and return pickup 2 weeks later. Everything happened as it should with great communication and... See more

Rated 5 out of 5 stars

Can't imagine there's a better company than Zip for all matters concerning airport transfers.Reliable,good vehicles and really pleasant and knowledgeable drivers.We've used them for years and have nev... See more


Company details

  1. Taxi Service

Information provided by various external sources

Ziptransfers provides you, your family and group of friends with low-cost transfers from the airport to your final accommodation, resort, hotel, apartment or villa. Let us arrange a safe, reliable and hassle-free airport transfer for any group size and start your holidays smiling!


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Such a brilliant service

Such a brilliant service. Super punctual and very accommodating and responsive with a last minute change I needed to make. Highly recommend.

March 1, 2026
Unprompted review
Rated 4 out of 5 stars

Pleasant staff

Pleasant staff . Transport was nice . Collected on time .
Would like a members site to offer discount for loyalty .

January 13, 2026
Unprompted review
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Rated 5 out of 5 stars

I've used zip transfers for 5 years…

I've used zip transfers for 5 years now,Great freindly service meet me at airport with my name on card, take our suitcases and drop us at hotel and when you book it tells you what time you'll be picked up, never been let down,would highly recommend and great prices

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

No Hassle Transfer Service

Driver was waiting for us at the airport on arrival, very helpful and took us straight to our hotel. On return the driver arrived at the agreed time and returned us to the airport. Great service, competitive pricing. Will use again on futures visits.

January 5, 2026
Unprompted review
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Rated 1 out of 5 stars

On arrival at Arrecife Airport no one…

On arrival at Arrecife Airport no one there to greet us. Called help line who said they would call back but failed to do so. I phoned them again and said it would be 5 mins but still no one turned up. Spoke to a travel rep from another company that was there who contacted the driver and said another 15 minutes, overall delayed by 40 mins waiting for the driver to arrive at the airport.

January 8, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service.

Simple booking process. Excellent communication regarding pick up point on arrival. Friendly and safe driver. Over all great service.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

They canselled and kept our money

We booked transfer from the airport in Gran Canaria to Puerto Rico and return. When We arrived to the airport there wasn’t any taxa to pick is up. We called and they said it was there. Still no taxa. We called again - same answer. We waited and called 3rd time, and they said it was canselled. They promised we would get a full refund. It 16 days ago. They don’t reply when we write to them and still no refund.

February 6, 2026
Unprompted review

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