3CX Reviews 

I was very impressed with Theodora, as he or she could answer all the questions I'd asked.
Very good customer service.

Theodora was very helpful and provided some excellent feedback regarding 3CX chat features.
Hopefully we can begin incorporating the chat feature into our teams and see some positive results.

I chatted with Irina, and she was very helpful and patient with me. Also, it seemed like she was a native English speaker which is always great.

Received support from Irina Eleftheriou, super efficient and resolved my issue within the first response in addition gave me some great advice regarding upcoming certification testing.

5 Stars for Andreas Michailides,
He helped me and gave me excellent support.

Good support, knowledgable rep. Good product, supports a ton of SIP Trunk Providers.

Received support from Andreas Michailides, very prompt support! thank you. No issues with 3CX support at all & happy with their service.

Awful Company, changed the way you have to sale it, as a SMB having to hit targets every year is not good. Same as all these comanies want the big buck dont care about the smaller companies trying to sale their services.

Perfect Support. I had an issue due to an update (on premise) and support walked me through fast and efficiently. Thank you Andreas!

App constantly drops out and suspended because of a "hack"

As a solo and owner of 101SkinBody.com in Houston-TX. I was so frustrated when I was looking for an online chat to add to my website. EVERY SINGLE ONE I found was expensive for my budget. After reviewing over 25+ "FREE" to use which by free had nothing. 3CX by far exceeds my needs.

After the 25+ online chats, NONE(ZERO) of those was 3CX. I am not sure what's up with that!

I found 3CX by Youtubing another "open-source" online chat and luck me, 3CX pop up in the organic list with 1(ONE) video of this guy explaining "How to get online chat on your website for free"

I have the whole thing up and running in less than 15 minutes - and to my surprise, I can even get phone calls.

I see some reviews here that I don't see to be authentic. Whatever how you decide to use it - the UI is super intuitive. You just need to read with attention and follow the direction (If you don't have computer knowledge enough- call a friend that does before complaining it does not work)

After having the whole thing set up in 15 minutes, I jump into their online chat support to thank the free service for small businesses. In a matter of 1-2 minutes, someone show up asking me if I had a question - it can be better than that!

Anyway, this review start getting too long, but I couldn't be quiet about this great platform. You can't go wrong.

Amazed how quickly their customer service team responded to my live chat enquiry and any questions I asked. It was almost midnight when I reached out.

I cannot recommend 3CX hosted cloud subscriptions, because BASICS do not work! See the other ratings at Google Play Store for the 3CX app. The app is very silent, you have to talk all the time VERY LOUD, 175% is set already! Then everyone of our team gets PERMANENTLY displayed this BAD CONNECTIVITY banner in the app. We all have small interrupts and the callers report many times a bad phone quality. Even outside of any company network (fiberglass) with mobile connection 4G or 5G and high speed internet test results it stays the same. Then we tested with different smartphones and all employees report this poor performance in any network! 3CX Startup Pro is used and maybe they want you to buy a higher subscription so that you get a better performance? We will quit and take something else!

Awesome professional customer support.. well worth the time if anyone is seriously interested about what this system has to offer !

I have been using 3cx since version 3 and the service I just received within a couple minutes of having an issues was superb. I find the configurability of the phone system to be top notch and call routing, ease of phone connectivity, dect devices, and all around connectivity and communication options to be way beyond other offerings. The price point is a 1/10th of other options as well.

Very helpful, although we have to approach the company that manages are system, to obtain instruction. Wouldn't hesitate to contact again.

Excellent, professional service. Fast customer service, quality service. Tested the self hosted service when it was free a few years ago and it was interesting. This time Im trying the free tier for less than 10 users, Integration to Wordpress is a breeze for communication and I look forward to testing the service further, its great to be able to get them on chat to sort out problems.

In times of crisis, true character shines through, and 3CX has demonstrated unwavering resilience. Through their proactive approach and swift actions, 3CX has successfully addressed the challenges they faced head-on, safeguarding their operations and exceeding all expectations.

When faced with the aftermath, they displayed remarkable agility by swiftly adjusting their strategies and processes. Their proactive response to the situation enabled them to identify potential bottlenecks and address them promptly, ensuring minimal disruption to their customers and partners.

We will continue to support and resell 3CX

The online help via chat is good and the ability to call an agent or convert/combine the chat into a voice call is even more helpful. The agents seem very knowledgeable and can offer guidance and help to get things setup or make system configuration changes. I have only had to use the help a couple of times but have found this facility very helpful.