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Rated 4 out of 5 stars

We love love our Addison Ross shakers. However unfortunelty aesthetics feels like it’s where it hits the mark as we are on our third salt shaker as they keep breaking. Can’t fault customer service,... See more

Rated 5 out of 5 stars

I contacted Addison Ross several months after having received a gift of salt and pepper grinders which I loved, but unfortunately did not work. The service I received reminded of another time. That... See more

Rated 5 out of 5 stars

WOW WOW WOW!! What superb frames Addison Ross have. We bought a few silver (plated) ones and a stunning wood frame for a friend. So impressed with the speed of delivery (from UK to Australia), q... See more

Rated 1 out of 5 stars

I'm frankly shocked by how poor quality these products are. I have a much larger mill that has a metal collar for the grinder. I also have a slightly larger wooden mill that has an integrated w... See more

Company details

  1. Decoration and Interior Design Store

Written by the company

We’re a family owned English company, with a passion for design, luxury and elegance. Photo frames were where we began and what we are most well-known for however in recent years we have expanded our ranges significantly to include beautiful clocks, boxes, trays, notebooks and home fragrance. Our core focus is on beautiful affordable quality, oodles of choice, top notch service and of course gorgeous packaging!


Contact info

3.9

Great

TrustScore 4 out of 5

203 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Happy customer

I purchased the photo frame for my daughter’s wedding photo. It came extremely quickly and was beautiful. Excellent quality, gorgeous colour. The pictures on the website do not do this justice. I am definitely going to buy another.

September 5, 2024
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Rated 5 out of 5 stars

Easy to order

Easy to order, quick response and delivery next day.
This was a gift and it was warmly received and appreciated.

September 10, 2024
Unprompted review
Rated 4 out of 5 stars

The alarm clock matches my picture frames

The alarm clock matches my picture frames all in Chiffon. The clock is well made and I like the shape and is working and keeping time.
The only problem for me is the hands are a very light colour and for me I would have liked the hands to be darker and more easy to see, My previous clock had black hands and against the white face was so easy to see the hands.

September 10, 2024
Unprompted review
Rated 1 out of 5 stars

Shocked by how poor quality …

I'm frankly shocked by how poor quality these products are.

I have a much larger mill that has a metal collar for the grinder. I also have a slightly larger wooden mill that has an integrated wooden collar. However, the Addison Ross mill ––despite being the most expensive by a country mile–– has a cheap plastic collar that frayed in the first 48 hours leading to the mill no longer working properly.

They have not responded to attempts to contact them.

September 4, 2024
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Rated 1 out of 5 stars

Not functioning products, waste of money

I ordered a salt and pepper grinder because I love the aesthetic, but they are absolutely useless and the grinding mechanism does not work at all. I tried to contact the company to return them and haven’t been able to get in touch. I would not recommend this brand at all and honestly feel that it is a social media con. Totally regret wasting my money.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

Addison Ross get it right every time

Addison Ross get it right every time. I have purchased multiple frames for different people as gifts and have never been disappointed. The option to add in the photo you want makes my life so much easier and the frames come beautifully presented in gorgeous gift boxes. I recommend them to everyone!

August 30, 2024
Unprompted review
Rated 1 out of 5 stars

Poor quality and slow delivery

The website states “next day delivery on all items” but I ordered on a Saturday and received the frame on the following Thursday. There was a bank holiday but still, not close to a next day delivery. Worse still was the frame itself. It feels very cheap, light with a plastic feel. Not worth 40 pounds! I have since since found, nicer, metal Addison Ross frames in Homesense for 9 pounds. I feel completely ripped off.

August 24, 2024
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Rated 5 out of 5 stars

Good product

Good product, service and delivery, all on time and as it was a gift with an uploaded photo , all loved by recipient and was so easy .
Thank you

August 23, 2024
Unprompted review
Rated 5 out of 5 stars

I wanted to buy more of your enamel…

I wanted to buy more of your enamel frames. I could not find them on your website so I sent a message. Replay was very prompt with easy advice to follow allowing my order to be placed. The frames arrived within two days

August 20, 2024
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Rated 4 out of 5 stars

Good Service

Received the lacquer box and a small tray. The products are beautiful. However, there was a small imperfection on the box and the lid sat slightly askew. Unfortunately the box could not be replaced as out of stock, full refund provided.

August 27, 2024
Unprompted review
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Reply from Addison Ross

Hi Pamela, I am so sorry that has occurred. Would you be able to send your order number, and I will get in contact with the warehouse to try to get this resolved for you. Thank you, and I am very sorry again. I look forward to hearing back from you.

Rated 5 out of 5 stars

Excellent service

From ordering to delivery the service was very quick. Excellent packaging that was very aesthetic, so much so I wrapped it the box with the gift inside. Very pleased with the photo frame I ordered, which was a wedding present.

August 19, 2024
Unprompted review

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