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Rated 4 out of 5 stars

We love love our Addison Ross shakers. However unfortunelty aesthetics feels like it’s where it hits the mark as we are on our third salt shaker as they keep breaking. Can’t fault customer service,... See more

Rated 5 out of 5 stars

I contacted Addison Ross several months after having received a gift of salt and pepper grinders which I loved, but unfortunately did not work. The service I received reminded of another time. That... See more

Rated 5 out of 5 stars

WOW WOW WOW!! What superb frames Addison Ross have. We bought a few silver (plated) ones and a stunning wood frame for a friend. So impressed with the speed of delivery (from UK to Australia), q... See more

Rated 1 out of 5 stars

I'm frankly shocked by how poor quality these products are. I have a much larger mill that has a metal collar for the grinder. I also have a slightly larger wooden mill that has an integrated w... See more

Company details

  1. Decoration and Interior Design Store

Written by the company

We’re a family owned English company, with a passion for design, luxury and elegance. Photo frames were where we began and what we are most well-known for however in recent years we have expanded our ranges significantly to include beautiful clocks, boxes, trays, notebooks and home fragrance. Our core focus is on beautiful affordable quality, oodles of choice, top notch service and of course gorgeous packaging!


Contact info

3.9

Great

TrustScore 4 out of 5

203 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

What service

What service! My silver photo frame came well wrapped in a stylish box and looked marvellous. To add to it all the company had inserted a copy of the photo I wanted framed before sending so saving me the bother….many thanks for a great service. Will recommend….

April 21, 2024
Unprompted review
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Rated 1 out of 5 stars

Bobbin Pepper Grinders

Got a pepper grinder for Christmas - I had wanted it for ages so was super excited. However within a month the exterior had split from the wood and began to peel off. Absolutely not worth £55! I sent a couple of messages and pictures to Addison Ross to see if they could do anything but had one reply saying they would send me a new one but subsequent messages were ignored and no new grinder! They look cool for the first 5 mins but absolutely not worth the price tag.

March 29, 2024
Unprompted review
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Reply from Addison Ross

Hi Lucy, we are so sorry about the issue you have had with your order. Unfortunately, wit the information provided I cannot find your order. Please can you provide your order number and we will be sure to get back to you right away.

Rated 5 out of 5 stars

What a wonderful service

What a wonderful service. My bedside clock arrived within a few days and is beautiful, a lovely addition to the bedroom. I really appreciate the silent tick and softly glowing hands to read the time overnight. The enamel and gold are very elegant. I am planning to get both daughters one for their birthdays.

March 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Beautiful product

Beautiful product. Love the quality of this clock ⏰ and its design. It’s heavy, made of silver and the back is velvet. Comes in a beautiful box which itself comes in another pretty box. Great opening experience. Highly recommend this clock, they don’t make many of this quality on the market.

March 14, 2024
Unprompted review
Rated 5 out of 5 stars

Lovely experience

Easy to browse, order and delivery was timely, well communicated, products very well packaged.
All items were lovely, exactly as I expected or better. Happy customer.

March 11, 2024
Unprompted review
Rated 1 out of 5 stars

Wrong item

The wrong came, I wrote an email 3 days ago, still no answer. What a waste of time, efforts and energy… they will probably ask me to shop it back- go to post office etc…. If they ever contact me back!

March 8, 2024
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Rated 5 out of 5 stars

Quick delivery

Quick delivery. Lovely product. Great that they also print the picture for their frames.

March 8, 2024
Unprompted review

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