AdGuard Reviews 9,661

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 81 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the customer service for being kind, helpful, and very responsive, often resolving issues quickly and efficiently. The apps are frequently highlighted as excellent, blocking ads flawlessly and working well across various devices, including Android and Windows. People appreciate the prompt responses from support and the overall positive user experience, noting that the software is well-designed and effective. However, some reviewers were not happy with the customer service, mentioning that inquiries went unanswered for days, or that support tickets were closed without resolution. A few other people also felt that the app could be disruptive, blocking computer screens, or had concerns about its security and origins.

What people talk about most

Customer service

Consumers generally report positive experiences with customer service, highlighting friendly, courteous, and... See more

Application

Reviewers highlight ambiguous aspects of the app, with many praising its effectiveness in blocking ads across... See more

Response time

People report positive experiences with response time, with many reviewers highlighting fast and prompt... See more

Website

Clients share ambiguous opinions on the website, with some praising its improved user experience and... See more

User experience

Users describe positive interactions with user experience, highlighting its efficacy, user-friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is amazing across devices, especially on Android. I turned on HTTP3/QUIC and not just my internet, but my PHONE itself got faster. FYI: I saw a 1/5 review on here by a user who downloaded... See more

Rated 5 out of 5 stars

I have been with ad guard for years and it's been a reliable product that's got my back with the online world, I can't stands ad's and being able to be online and not be bothered is great, Also the su... See more

Rated 5 out of 5 stars

An excellent app that blocks ads flawlessly. The technical support team is courteous and professional. In a critical situation, they patiently and accurately guided me through troubleshooting. Wishing... See more


Company details

  1. Software Company

Written by the company

AdGuard is the best way to get rid of intrusive ads and online tracking and to protect your computer from malware. Make your web surfing faster, safer and more comfortable with AdGuard!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

10K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Caused major issues with Samsung phone

Caused major issues with Samsung phone. This software acts more like a virus than legit software. My voicemail was modified. When I received a call to verify my appointment and pressed 1 on keypad, the keypad disappeared and phone went to emergency calls only and closed the phone app. When I tried to dial a number, the keypad was disabled. Virus alert.

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

UNABLE TO UNINSTALL on iOS even after…

UNABLE TO UNINSTALL on iOS even after following normal uninstall process, advanced uninstall flow provided in their help site. Still on my computer and can’t get it off. STAY AWAY FROM THIS PROGRAM. ANY PROGRAM THAT ONLY INSTALLS SUCCESSFULLY BUT WILL NOT REMOVE ITSELF EASILY AND SUCCESSFULLY SHOULD BE AVOIDED!!

March 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Product works well but Customer Service…

Product works well but Customer Service is somewhere
between abysmal and non-existent! Usual AI garbage solutions you all have come to expect from these types of organisations coupled with the usual pages and pages of "READ THIS AND SORT IT OUT FOR YOURSELVES".
Subscription cancelled and refund on the way hopefully!

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

AdGuard: A Seamless, Privacy-Focused Ad-Blocking Solution

My experience with AdGuard has been absolutely fantastic! What made it great was the seamless and reliable ad-blocking across all my devices. Whether I'm browsing on my laptop, phone, or tablet, AdGuard consistently blocks intrusive ads, pop-ups, and trackers without slowing down my internet speed. It’s incredibly user-friendly, and the setup process was straightforward, even for someone who isn’t tech-savvy.

One thing AdGuard is doing exceptionally well is its commitment to privacy. The app not only blocks ads but also protects my data from being tracked by malicious websites. The customizable filters and the ability to whitelist certain sites are also great features, giving me full control over my browsing experience.

Additionally, their customer support is top-notch. I had a question about configuring the app on my router, and their team responded quickly with clear, helpful instructions. It’s clear that AdGuard values its users and is dedicated to improving their online experience.

Overall, AdGuard has exceeded my expectations, and I highly recommend it to anyone looking for a reliable, privacy-focused ad-blocking solution. Keep up the great work!

February 25, 2025
Unprompted review
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Rated 1 out of 5 stars

Nobody Answers Email Queries

I'm on a subscription that runs out in June, but it's now worthless as the company doesn't seem to be answering emails any more (waiting for 6 days and counting). The 'guarding' has failed for the third time since this annual subscription started, so there are ads all over the place and no one to contact! They've basically taken my money and run >:( Avoid!

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

I had been using Adguard for a while

I had been using Adguard for a while. Then I started to get BSOD errors (KMODE_EXCEPTION_NOT_HANDLED. I contacted Adguard support and they quickly sent me a link to a newer version that fixed all my problems.

It has worked flawlessly ever since. Their support is great.

March 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Works great

I just used the free version on my mobile device and it works great. I know its working because I get popups from a lot of sites that tell me I'm using an ad blocker and please disable it while reading their site.

Also all the ads are blank.

March 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent products. Excellent support service.

Having wrongly thought, for a moment, that I had been "scammed" after purchasing a global Adguard subscription (Blocker, DNS, VPN) at a very attractive price on an online commercial site, I contacted Adguard's support service, somewhat skeptically.
My problem was resolved very quickly despite a few misunderstandings on my part.
Beyond the technical security qualities of the applications, it was the speed, follow-up and efficiency of this support that pleasantly surprised me.
This stands in stark contrast to my unfortunate experiences with certain sites from very large publishers who, while claiming to help you, make you do the work for them.​​​​​​​​​​​​​​​​

March 2, 2025

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