AFTERSHOCK PC Reviews 417

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and the overall build of the PCs, noting that they run flawlessly and look fantastic. Many people highlight the fast and well-packaged delivery service, often arriving earlier than expected. The customer service and staff are frequently commended for being helpful, friendly, and providing excellent communication throughout the process. However, some customers also noted issues with initial setup or faulty components upon arrival, requiring support to resolve. A few people experienced miscommunication regarding delivery dates or felt that customer service responses were slow or inconsistent, particularly when not dealing with specific, highly-praised individuals.

What people talk about most

Product

People report positive experiences with product quality and performance. Many reviewers praise the great... See more

Quality

Users describe positive interactions with quality. Many customers praise the high-quality builds, noting that... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness, friendliness, and prompt... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and efficiency. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Got exactly what I ordered. Fast Delivery, delivery instructions followed correctly. Only issue, should have small note saying parts, power cable inside unit. I did discover them but nearly bought po... See more

Rated 5 out of 5 stars

The recommendation to use your company came from my computor tech who is Matt from AAA rescue. His attention to detail was massive. When I rang in the order all information required was at hand. Orde... See more

Rated 5 out of 5 stars

Great service, competitive price, prompt delivery. The staff were great to chat with - they were answering questions, informative and not trying to get away. I have only just started to set up the AMD... See more

Rated 5 out of 5 stars

I wasn’t expecting the delivery to be so quick. My pc arrived with so much protective packaging, organised bags for the extra cables and unscathed. I have received so many compliments already on how g... See more


Company details

  1. Computer Store

Written by the company

Custom PC Builder for your Gaming PC and Gaming Laptop needs. We deliver unbeatable performance and value. Our passion lies in creating the perfect computer or laptop for each users specific needs. Experience our award winning range of gaming laptops and PCs.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

417 reviews

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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Overall user experience is fantastic

Having the step by step breakdown and a direct communication line to my builder was awesome, i also appreciated the online building process, tinkering with the cost and performance.

November 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing first build

I chose Aftershock to do my first custom rig build recommended by my friend who also had good experiences with them. I found the customer service to be helpful & friendly, received regular email updates throughout the stages and the finished product looks amazing and works wonderfully. The goods are well packaged and the courier used was great. Thank you very much!

November 19, 2025
Unprompted review
Rated 3 out of 5 stars

No power cable

Delivery was very quick. However, PC arrived with no foam inside the case, and no power cable. Fortunately I was replacing an old PC, so had a spare cable. Also fortunately, there doesn’t appear to be any damage to the PC.
Looks exactly as advertised.

November 19, 2025
Unprompted review
AFTERSHOCK PC logo

Reply from AFTERSHOCK PC

Hi LD,

I’m really sorry to hear about your experience. This isn’t up to the standards we hold for our builds or our packaging.

I appreciate you taking the time to share this. We’d like to make things right and ensure everything with your system is as it should be. Could you please reach out to our team at sales@aftershockpc.com.au so we can assist you further?

Thank you again for the feedback. We’ll work to prevent this from happening again.

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Rated 5 out of 5 stars

Great Product and Great Service

Ordering the PC was an easy process, I modified an existing build. I was contacted the next day with some follow up questions and that was it. Customer service was quick and easy. The PC was built and arrived sooner than I expected and it has run like a dream ever since!

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great First PC Experience

Purchasing my PC with Aftershock was a great experience. Navigating their website was easy and picking out the parts for my custom build was fun and straightforward even though it was my first gaming PC.
Communication was faultless, I was kept in the loop throughout the building and testing period, and they reached out when they were short on stock for my case and gave me a free upgrade to keep everything on time.
Highly recommend.

November 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Support Staff were excellent

While disappointed the PC arrived and couldn't connect to my monitor. The support staff were awesome and provided simple error checking advice and solved my issue. Great how to videos which clearly demonstrated how to go through the process. Thank you

November 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

Great customer service and appreciate the updates on the status of my order. Thanks to Matt James for helping me through a variation to my PC as well.

November 14, 2025
Unprompted review
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Rated 4 out of 5 stars

Long wait but is awesome

Took a extra long while to get it but it was definitely worth the rate, I got a powerful unit on my teenager budget and they even upgraded the case for me for free, it looks beautiful and it’s runs my game beautifully right now, ps the pc is also beautiful

November 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Aftershock PC Purchase

Harry Jeong went out of his way to help me purchase the correct equipment and answered all the questions I had thoroughly.
He was willing to spend lots of personal one on one time with me as a customer, which I appreciated greatly.

November 7, 2025
Unprompted review
Rated 5 out of 5 stars

Another Satisfied Customer

While delivery was slow, my rig showed up in perfect working order.
The overall build meets my expectations and I'm very happy with it.

November 15, 2025
Unprompted review

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