Atlantic Money Reviews 

179
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Limit introduced to my account to transfer a maximum of €or£2000 per day at £3.00 per transfer absolutely useless, no phone contact only WhatsApp delayed response email up to 48 hours if you are lucky... See more

Rated 1 out of 5 stars

I've been with Atlantic since the beginning slowly moving the proceeds of my UK house sale to €s when the xrate was favourable. The new rules (see reviews below) suddenly make this significantly more... See more

Rated 1 out of 5 stars

Expect a copy and paste answer when you suddenly discover your daily limit has been slashed and they’re blaming it on money laundering checks !! What it actually is, so I pay £3 for every £2... See more

Rated 5 out of 5 stars

I came across Atlantic money by search for an alternative to (Transfer) Wise, as their fees became much higher compared to when I first started using them. My first attempt to use the Atlantic app... See more

Company details

  1. Money Transfer Service
  2. Alternative Financial Service
  3. Currency Exchange Service
  4. Mobile Money Agent

Written by the company

Atlantic Money is the only international money transfer provider that offers a flat fixed fee transfer at the current exchange rate. Charging only £/€3 for any transfer up to £/€1 million, Atlantic Money is up to 99% cheaper than any other providers in the market – including Wise, PayPal or Revolut.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

179 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

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2.4

All reviews

(179)

29 reviews in the last 12 months

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Rated 5 out of 5 stars

This app is a Game changer

This app is a Game changer.

The best option out there for transferring large amounts of money. I’ve saved probably over £100 using this to transfer € to £. Amazing couldn’t recommend it enough.

February 3, 2023
Unprompted review
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Rated 5 out of 5 stars

Worked well from Euro to Swedish Krona

Worked well from Euro to Swedish Krona. First transfer free of charge, next one 3€. Moved 10 000 euros each transfer. Delivery time 3 days. The app is a bit laggy sometimes, but other than that no problems.

January 31, 2023
Unprompted review
Rated 4 out of 5 stars

I recently discovered Atlantic and I’m…

I recently discovered Atlantic and I’m impressed. The fixed fee and cool interface make them an easy choice for international transfers. Only note: as for every other transfer provider: make sure you have your documents ready when transferring higher funds.

December 19, 2022
Unprompted review
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Rated 1 out of 5 stars

Scammers and not transparent company (STAY AWAY)

BE CAREFUL with this company. They are a bunch of liars! They made me lose 400€ in exchange rate because they basically lied to me. Why? Made a transaction at 8.20AM in the morning. App told me my exchange rate will be locked until 13.20PM the same day. I asked them what happens when locked period expires. I have been told they use the instant exchange in the moment they receive my transfer. Funny thing is they got the money next day at 8.13AM and when I received an email telling my exchange rate was the same as the locked one, which of course was lower than the instan one in the midmarket. I'm sure if it would have been lower they would have change the locked period in their interest making me lose money also. So be aware of this liars. Better stick with WISE (best one out there) and forget about this scammers. Atlantic Money Customer Service actually agreed that their policy in the app wasn't clear and they apologized, but didn't make anything to make me happy. So worst experience ever. Never again!

January 18, 2023
Unprompted review
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Reply from Atlantic Money

Dear Adrià, thanks for taking the time to share feedback about your experience. We understand that it's frustrating for the exchange rate to move in the wrong direction after sending money, but unfortunately we can't control that. Our support team explained to you how long quotes remain valid for and what happens if they expire, and your money arrived with us in time to receive your original quote. We offer quotes so that customers can have certainty and control, and as you mentioned, we are taking steps to improve how we present this information in our app. Finally, we can confirm that we absolutely do not accept or reject quotes in order to benefit from changes in rates at the expense of our customers. As a regulated financial institution, building trust and transparency with customers is incredibly important to us, and we focus on it every day.

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Rated 5 out of 5 stars

Best app for money transfers

First I was sceptical (they're new, small, kind of dodgy looking app). But I've done a few EUR->GBP transactions now, first small ones to try it and most recently a very large one to purchase a house. It worked like a charm and it's cheaper than all competitors incl. Wise, even if you pay for the express option. Great company!

January 17, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service! 100% recommendation

Very easy to use app, super low transaction price (just 3€ and those were even waived for the first transaction), the money reached the recipient super fast (it took one day longer than the first estimation was but that's fine), and a great conversion rate! I will definitely use it again and I would 100% recommend it.

January 12, 2023
Unprompted review
Rated 3 out of 5 stars

I am providing a 3 star rating because…

I am providing a 3 star rating because I started to perform a transaction and reconsidered - based upon the reviews.

I wish to remain impartial since I have not fulfilled a transaction - yet.

I hesitate because it is an app, rather than the security of my PC [ Personal preference ].
I use Wise and have done for at least 4 years.
What I like about Wise?
Instantaneous. I move GBP-EUR-GBP, between Ireland, Belgium & the UK. The moment I hit send, the money appears in my account.

I can hold EUR in Wise and convert to GBP when the rate reaches its peak and set a rate alert.

The rate I select is the exact rate I get.

What I don't like about Wise and Atlantic Money holds the attraction is the fee.

However, if I move EUR 10,000 with Wise it will cost me EUR 47 vs EUR 3 with Atlantic money - but for EUR 44 - I have my PC security, a guaranteed rate and currency movement in 'real time'.

I will certainly revisit Atlantic Money, at the very least, to determine if they make any changes to their business model that meets my criteria. If it does, I would be more than happy to give it a trial and revisit my review.

January 12, 2023
Unprompted review
Atlantic Money logo

Reply from Atlantic Money

Thank you for taking the time to share your thoughts. Good news first: We are working on our web app at the moment and plan to roll it out in the coming months. Further, we take our data security, as a officially FCA & NBB regulated provider, extremely seriously and you can use our apps – iOS & Android (beta version) – platforms safely and securely. Stay tuned and we will inform you here personally about the web app. Or even give our current apps a try as the first transfer is on us.

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