Australian Computer Traders Reviews 

278
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often noting that items like laptops and computers arrive in excellent, almost new condition, exceeding expectations for refurbished goods. The pricing is frequently highlighted as a significant advantage, offering great value and affordability, making high-quality refurbished devices accessible. Reviewers also commend the fast delivery and efficient service, with many appreciating the prompt shipping, good communication, and well-packaged items. However, some customers experienced issues with incorrect or faulty chargers, and a few received products with physical defects like dents or loose components. There were also instances of devices not functioning correctly upon arrival, such as laptops not booting or having battery issues, and some reported difficulties with customer support responsiveness for these problems.

What people talk about most

Product

Customers had positive experiences with product, often praising the excellent condition and quality of... See more

Quality

People report positive experiences with product quality, often finding items like refurbished laptops to be... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the prompt and fast shipping... See more

Price

Clients share positive opinions on price, consistently finding it reasonable, excellent, and fantastic for... See more

Service

Consumers find service to be positive, with many reviewers praising the fast, hassle-free, and effective... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, excellent specs and fast delivery. Would have given 5 stars but I got the wrong charger for the laptop I purchased - which set me back $$$ as I had to go and source an alternative correc... See more

Company replied

Rated 5 out of 5 stars

I wanted a simple laptop with win 11 and I didnt want anything fast and fancy. I browsed the internet checking for prices and found this one - refurbished, acceptable grade, priced within my budget. B... See more

Rated 5 out of 5 stars

I purchased a laptop that didn't meet my needs, and easily returned (at no cost) and purchased another one. They were very friendly and helpful, the return process was simple and efficient. The delive... See more

Rated 5 out of 5 stars

First class all the way. The laptop i ordered arrived as scheduled. Upon setting the laptop up i noticed that the battery wasn't holding any charge. Logged a complaint online with ease. I spoke to cus... See more

Company replied


Company details

  1. Used Computer Store

Written by the company

We offer a range of refurbished products and services including everything from desktop computers, tablets, LCD monitors, laptops, tough-books, projectors, servers, other network equipment, IT accessories and much more. We are well-known for our service and recognised nationally as one of Australia’s largest and most respected suppliers of Ex-Government IT equipment and excess surplus manufacturers' stock. We supply the world's leading brands including DELL, HP, MICROSOFT, LENOVO and APPLE.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

278 reviews

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Asks customers to review

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Replied to 10% of negative reviews

Typically replies within 1 month

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4.3

All reviews

(278)

124 reviews in the last 12 months

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Rated 5 out of 5 stars

Worth it:)

They were really kind when replying my email, and the laptop was really worth to use it. I bought a second hand laptop, and it works really well. Buying a second-hand laptop here is quite trustable.

July 1, 2026
Unprompted review
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Rated 1 out of 5 stars

Not even worth a 1 star iPad was locked…

Not even worth a 1 star iPad was locked after a hour of calling finally got someone who said they would send me a return label and ever since nothing don't answer emails or calls extremely bad service don't ever buy from them

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

DIY - Genuine Battery Replacement

Been promising myself to get the battery replaced in my Dell Laptop for almost a year ! I then came across Australian Computer Traders and they were advertising genuine replacement batteries for 1/4 of the cost I had been quoted by the local guys - placed my order and received a genuine Dell battery, 5 mins on U tube and 10 mins to change it out myself !!!

June 29, 2026
Unprompted review
Rated 5 out of 5 stars

Apple TV (4th Gen)

I recently purchased a used Apple TV (4th generation) from Australia Computer Trader, and I’m very happy with my purchase.

The device arrived in great condition and was in perfect working order, exactly as described. The packaging was also excellent, very secure and well packed to ensure everything arrived safely.

Overall, it was a smooth buying experience, and I would definitely purchase from Australia Computer Trader again.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Ordering and support were great!

Shipping was a breeze and everything was packaged nicely. Unfortunately the power cable that came with the computer wasn't working,but after a quick ticket to the support team, a replacement was quickly sent out and that resolved the issue. Glad to see after sales support was so responsive.

June 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Worth Trying

Fast Delivery and the Device is working great! B Grade while not in pristine condition is amazing value for money.

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered an A grade refurbished Laptop

Ordered an A grade refurbished Laptop (Dell Latitude 7420). It arrived after ACT had sent me emails to rate my experience via Aus post. The laptop arrived well packaged - 4 layers of bubble wrap. Upon opening I discovered the rear case was not clipped in properly, there was a gap. Considering this an easy fix I unscrewed the rear case screws to clip in the rear case correctly. One screw head was broken off and two screws were spinning in their mounts. I emailed ACT with pictures over a week a go - no response. Every time I call the phones ring out. No customer service. I will not be using ACT again.

June 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Australian Computer Traders are an…

Australian Computer Traders are an amazing company. They provide high quality computers for the fraction of the cost of new items and have removed any risk from purchasing refurbished computers by providing prompt and generous responses in the rare event of any unforeseen issues.
Price is great, delivery is super quick and customer support is amazing.
I purchase computers for friends, family and clients of my company "Home Tech Helper" and the need to contact them after purchase is very rare indeed, but on all occasions when I have done so, the response was fast, hassle free and effective.
I judge the performance of companies I deal with on two levels. 1) the purchasing experience and 2) customer service in the event of complications.
Australia Computer Traders get 5 stars for both!

June 27, 2026
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Rated 5 out of 5 stars

I had somewhat grim expectations of a…

I had somewhat grim expectations of a “B grade” used laptop (having observed grandson’s machine!) but was very happily surprised. Very good value. I am used to the build quality of Apple MacBooks and the HP Elite laptop is right up there with Apple. But struggling to set up a Windows machine was not so happy. All working well however.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

overall... will use again

quick, and accurate descriptions. good prices, and quality. postage was a little slower than i wanted... but only a day or so longer... i blame autpost

June 9, 2026
Unprompted review

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