Australian Computer Traders Reviews 

290
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and condition of refurbished products, often noting they appear almost new and perform perfectly. Many appreciate the great value and affordable prices, alongside fast, well-packaged delivery and professional service. However, some people mentioned receiving products with initial defects, such as incorrect or faulty power cables, or units that were not fully functional or had physical imperfections. A few customers also reported challenges with customer service responsiveness when attempting to resolve these issues, leading to frustration and delays.

What people talk about most

Product

People report positive experiences with product, often highlighting great value and quality, with many... See more

Quality

Customers consistently note positive experiences with quality, with many expressing satisfaction with the... See more

Delivery service

Clients share positive opinions on delivery service, with many reviewers highlighting the fast and prompt... See more

Price

Users describe positive interactions with price, consistently finding products at great, reasonable, and even... See more

Service

Reviewers highlight positive aspects of service, with many praising the excellent service, great prices, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great value, excellent specs and fast delivery. Would have given 5 stars but I got the wrong charger for the laptop I purchased - which set me back $$$ as I had to go and source an alternative correc... See more

Company replied

Rated 5 out of 5 stars

I wanted a simple laptop with win 11 and I didnt want anything fast and fancy. I browsed the internet checking for prices and found this one - refurbished, acceptable grade, priced within my budget. B... See more

Rated 5 out of 5 stars

I purchased a laptop that didn't meet my needs, and easily returned (at no cost) and purchased another one. They were very friendly and helpful, the return process was simple and efficient. The delive... See more

Rated 5 out of 5 stars

First class all the way. The laptop i ordered arrived as scheduled. Upon setting the laptop up i noticed that the battery wasn't holding any charge. Logged a complaint online with ease. I spoke to cus... See more

Company replied


Company details

  1. Used Computer Store

Written by the company

We offer a range of refurbished products and services including everything from desktop computers, tablets, LCD monitors, laptops, tough-books, projectors, servers, other network equipment, IT accessories and much more. We are well-known for our service and recognised nationally as one of Australia’s largest and most respected suppliers of Ex-Government IT equipment and excess surplus manufacturers' stock. We supply the world's leading brands including DELL, HP, MICROSOFT, LENOVO and APPLE.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

290 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 10% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(290)

137 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordering and support were great!

Shipping was a breeze and everything was packaged nicely. Unfortunately the power cable that came with the computer wasn't working,but after a quick ticket to the support team, a replacement was quickly sent out and that resolved the issue. Glad to see after sales support was so responsive.

June 19, 2026
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Rated 5 out of 5 stars

Worth Trying

Fast Delivery and the Device is working great! B Grade while not in pristine condition is amazing value for money.

June 22, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered an A grade refurbished Laptop

Ordered an A grade refurbished Laptop (Dell Latitude 7420). It arrived after ACT had sent me emails to rate my experience via Aus post. The laptop arrived well packaged - 4 layers of bubble wrap. Upon opening I discovered the rear case was not clipped in properly, there was a gap. Considering this an easy fix I unscrewed the rear case screws to clip in the rear case correctly. One screw head was broken off and two screws were spinning in their mounts. I emailed ACT with pictures over a week a go - no response. Every time I call the phones ring out. No customer service. I will not be using ACT again.

June 23, 2026
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Rated 5 out of 5 stars

Australian Computer Traders are an…

Australian Computer Traders are an amazing company. They provide high quality computers for the fraction of the cost of new items and have removed any risk from purchasing refurbished computers by providing prompt and generous responses in the rare event of any unforeseen issues.
Price is great, delivery is super quick and customer support is amazing.
I purchase computers for friends, family and clients of my company "Home Tech Helper" and the need to contact them after purchase is very rare indeed, but on all occasions when I have done so, the response was fast, hassle free and effective.
I judge the performance of companies I deal with on two levels. 1) the purchasing experience and 2) customer service in the event of complications.
Australia Computer Traders get 5 stars for both!

June 27, 2026
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Rated 5 out of 5 stars

I had somewhat grim expectations of a…

I had somewhat grim expectations of a “B grade” used laptop (having observed grandson’s machine!) but was very happily surprised. Very good value. I am used to the build quality of Apple MacBooks and the HP Elite laptop is right up there with Apple. But struggling to set up a Windows machine was not so happy. All working well however.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

overall... will use again

quick, and accurate descriptions. good prices, and quality. postage was a little slower than i wanted... but only a day or so longer... i blame autpost

June 9, 2026
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Rated 5 out of 5 stars

Your promt delivery was good

Your promt delivery was good. As it’s a B grade purchase your correct with the blemishes it has. On your next delivery I would be sending a note with it to direct the purchaser to the site for a user guide, that would probably be appreciated by most of your customers. Overall your product is fine for what it is. Wishing all at ACT well. Thanks 🙏👍D.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Love it!

Easy to order, great price. Just set up this computer and it's perfect.

June 22, 2026
Unprompted review
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