Beko Ireland Reviews 

338
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 95 reviews, reviewers had a great experience with this company, often praising the overall affordability, modern design, and dependable performance of these household appliances. Consumers frequently point out that items like washing machines and refrigerators offer great value, working quietly and efficiently with plenty of practical daily programs. However, some customers also noted frustrating issues regarding poor customer service responses and unexpected mechanical breakdowns occurring after a relatively short period of regular use. A few people experienced extreme difficulties reaching support teams and getting timely assistance when trying to arrange professional repairs for damaged parts or leaks.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of opinions. Many... See more

Quality

Consumers find quality to be ambiguous, experiencing a sharp division in their feedback. While many reviewers... See more

Service

Users describe ambiguous interactions with service, reflecting widely divided experiences. While some... See more

Price

People report positive experiences with price, highlighting reasonable and competitive costs across the... See more

Customer service

Customers had negative experiences with customer_service, consistently reporting frustration and difficulty... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Bought replacement dishwasher (mine clapped out on christmas day 2024) - replacement arrived with all instructions for setup. Instructions were almost easy to follow for a "lay person" - once we got o... See more

Rated 4 out of 5 stars

Great price, happy with everything. I would have given 5stars, but the pictures in the instructions are far to small... really irritating.

Rated 4 out of 5 stars

For know i'm satisfied. Even p5 should wash better but everything else is good! It's not noisy that's a bonus too!

Rated 4 out of 5 stars

Prompt delivery of new Beko fridge freezer & washing machine. Helpful & courteous removal of old Beko goods.


Company details

  1. Wholesaler Household Appliances

Written by the company

With more than 30 million appliances sold in the UK, Beko's reliable, award-winning appliances are designed to save you money and make your life easier.


Contact info

3.8

Great

TrustScore 4 out of 5

338 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(338)

93 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my Beko washing machine and the lack of support from their customer service team. After just three years of use, the machine's drum has developed significant rust, which is causing red and brown stains on nearly all white clothes that cannot be removed.

We’ve made several efforts to resolve the issue, including:

Using color catchers,
Trying different detergents,
Running multiple cleaning cycles, and
Cleaning the water reservoir.
Unfortunately, none of these have worked, and we are now losing nearly all of our white clothes. When I reached out to Beko customer service for help, they were unhelpful and offered no solutions or assistance.

This experience has been incredibly frustrating, and I expected much better quality and customer service from a brand like Beko. I would not recommend their products to anyone.

December 4, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid at all Costs

Avoid at all Costs. Washer/Dryer broke down and well within warranty. Every time I call, they put me on hold to call the engineer, and this call goes to voicemail. I was promised a call back from the escalation team and it never happened. Called again and advisor said they can't transfer me through to escalation team, but would remind them when they see them on the floor.

The washer/dryer is within warranty and there is effort to repair or replace the machine. The Beko warranty is worthless. I'll never purchase a product from this manufacturer again.

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Why bother offering warranty when it's near impossible to avail of🤬🤬🤬

4 hours of my life totally wasted - trying to arrange an engineer to come look at my washing machine (which is well within warranty)
Customer service agents with very broken English - no access to any systems to verify warranty - being passed from pillar to post, and gotta try all over again tomorrow..
I feel like banging my head off a pebble dashed wall!
BEKO - please sort out your customer service!!

November 21, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Good value

We received the washing machine promptly + at a good price from Cassidy electrical in Donegal Town. Instructions regarding warranty/guarantee were very easily followed. All round, a good experience.

October 28, 2024
Rated 3 out of 5 stars

The machine came with a fixed lable…

The machine came with a fixed lable with a phone no to ring for extra waranty.phone no does not work.inside the booklet theres another phone no that does not work.had to go back.to store just to get the right phone no a waste of my time

October 27, 2024
Advertisement
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look