Beware of additional charges
Car and service was ok, but as the other reviews already state a lot of unexpected fees (airport fee not included, additional mandatory insurance etc)
November 30, 2021
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Advertisement
No trust they, decive us 201 €
Carflex tell us no charges add but they charge 201 € new insurance when I have the insurance with Rentalcars, not have sense two insurance. I believed was a deposit. I complain to Rentalcars but they tell us Carflex no aswer
November 21, 2021
Unprompted review
This guys are just thieves
This guys are just thieves! We booked a car online for 10days in Mexico and made a deposit to secure the car. We pickup the car at Carflex at Cancun airport and signed-up for an upgrade. We agreed on the new price that was stated on the rental agreement. When we check-out we received the final invoice with the same amount as showed on the rental agreement and the guy at the counter confirmed we will be debited the total amount less the initial deposit using the credit card they had on file when we did the security deposit . After few days we noticed they have debited the full amount as if we did not pay a deposit. We reach out to Carflex support team who politely told us that they will not refund the deposit and the case was closed.
Interestingly in our email exchange with Carflex, they provided to me a copy of the credit card payment with a signature that is not mine.
August 24, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.