Chatly Reviews 92

Chatly.ai is a total subscription trap. I requested a refund within 2 hours of subscribing due to their misleading service, but they flatly refused.
After several emails, they tried to trick me into accepting a "50% partial refund" to settle the case. I refused to compromise. It was only after I issued a final ultimatum—stating I would initiate a Credit Card Chargeback with my bank—that they finally agreed to a full refund.
Advice to others: Do not accept their partial refund offers. Stand your ground and threaten a dispute/chargeback. They only pay back when they know you’re serious.

I paid 14$ for a Chatly subscription…

I was looking to subscribe to Claude.

After clicking what I believed was an ad for Claude AI, yheir logo are similar.

It was not Claude, is just a website that kink all free model on the market, kind of a simple bookmark.

When I realised my mistake, I contacted support immediately and requested a refund. I a waitig for the response, if they refund I will be back here to mention it.

If not, I will ask my bank for help.

This is not Claude. It is a separate product using similar positioning in ads.

I would not have purchased if the distinction had been clear.

Scammers. Beware of them. They are bidding for the adds that look like Claude. They positioned themselves to scam people.

Be careful with this Pakistani company, which acts fraudulently by advertising prices without taking VAT into account and sponsoring links on competitors' keywords. I wanted to subscribe to Clause and I got caught out. It's very diff

This is a scam. They are pretending to be Claude and present false refund policies. DO NOT FALL INTO THIS. I haver reported this to Barclays Fraud and they are now sorting this out. The case is very clear. All should report to their bank fraud department.

This is fraud.

appreciate that the platform is evolving; however, I’ve noticed some significant limitations. Currently, there are no project features, only chat functionalities. When working with lengthy code (for instance, over 1000 lines), it becomes cumbersome to scroll all the way up just to copy the code.Additionally, the color scheme used for user messages and AI responses is identical, making it difficult to differentiate between them while scrolling through the chat history. I've also experienced instances where some AI models stop writing the code mid-post, which can be quite frustrating.I had a premium plan prior to the introduction of credit points, and I’ve been a user for over two months. I hope these issues can be addressed to enhance the user experience.

When I purchased the account, there were no credit points available. Therefore, I believe it is unfair for them to have introduced this credit system now, as I would never have bought the points system again if this had been in place from the beginning.
When I first purchased the Premium account for €20, I was able to use it for 30 days. With the new system, based on my usage, I exhaust all the points in just 5 days.
In my opinion, the credit system should be offered to new customers but not to existing ones. This smells like a refund issue.

Not even a start. They decieved me into a refund policy as they said I did a mistake but the google advert directed me to chatly instead Claude. The policy say you can ask refund within 2 weeks but not the don’t want to refund me. Hope customer service do something

Daniela

I'm deeply challenged by this company. When I put in claude, they came up. Unbeknowst to me, this was not the legal organization for claude.ai even though for all intents and purposes it was presented that way. in retrospect, I realize it was a sponsored ad, so that should have slowed me down. It was actually only after completed the purchase did it explain what "chatly solutions" was and it was more of a conglommerate. I didn't log in. I didn't test anything. I immediately filed a complaint. It took them a week to tell me, that their refund policy doesn't allow for refunds under any ciscumstances. This is pretty extreme policy in 2026 and caused me to do some searching. It didn't take long to see that what I experienced was pretty common and similarly no refund. I'm guessing the user experience from sponsored ads to sign up, to information detailed after commitment is all designed to lure you in thinking one thing, only to learn another after you have completed your transaction. In my estimation, this is what scam-like behavior is.

I paid $90 for a Chatly subscription after clicking what I believed was an ad for Claude AI.

The branding and ad placement made it appear connected to Claude. It was not.

When I realised the mistake, I contacted support immediately and requested a refund. The response was a flat refusal. They stated that accidental purchases are not refundable under company policy.

No flexibility. No goodwill gesture. No accountability for misleading marketing.

They cancelled auto renewal but kept the full annual fee.

If you are searching for Claude AI, double check the URL before paying. This is not Claude. It is a separate product using similar positioning in ads.

I would not have purchased if the distinction had been clear.

They decieved me into poaying thinking i was acutally paying for ClaudeAI. It looked offical save for a small hidden Chatly, (i shoudl have noticed but didnt until it was too late) then they outright refused a refund.

AVOID this shameless company scamming people!!

This is pointless because the only people that end up here looking at it are the ones that have also subscribed by accident. But what it says there in the AI is 100% true so stuff these guys

Review summary
Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the company's refund practices. People report difficulties in obtaining refunds, even when meeting the stated policy conditions. Many describe the refund process as unfair and misleading, with support teams often unresponsive or unhelpful. Several reviewers mention accidental or mistaken subscriptions, further complicating refund requests.

Consumers also report issues with the subscription and the service itself. A number of reviewers say they were misled by the website's appearance in search results, mistaking it for an official page of another service. The customer service is described as poor, with delayed responses and unhelpful support.

They falsely advertise as Claude AI but you are NOT getting the paid service of Claude AI, only a link to the free version. Luckily I was able to get my money back for the 1 year subscription by making a claim with Mastercard as they are a known scam company committing fraud. I did not use a single token or make a single inquiry in their platform before cancelling my subscription and fulfilled thier requirements listed in their cancellation policy but they still refused a refund. You basically get an AI generated email back after about a week that gives you some BS excuse for not getting a refund. My reason was that they do not give refunds because I was the one who made the mistake. I sent this email to Mastercard to prove I had tried to get my money back through them first so make sure you have a good email record that clearly explains that you have fulfilled the cancellation requirements. Good luck out there!

scammers
they dont respect europe law

I accidentally subscribed thinking I was subscribing to something else.

Although I never used the product and requested a refund on compliance with their policy they refused forcing me to get the refund from my credit card provider.

I would give 0 stars if I could. They modelled their software to look like Claude, and then sponsored their google ads so that when you search Claude it comes up first. I accidentally purchased their pro version instead of Claude and immediately cancelled and requested a refund and they denied it.

This is a scam. Do not get this product.

This is a scam.

I subscribed to Chatly (chatly.solutions) after finding it via Google while searching for Claude/Claude.ai. The way it appeared in search results made it feel like a direct route to Claude, but it’s actually a third-party “multi-model” portal.
Within a few hours I realised it wasn’t the service I needed and asked to cancel and request a refund. I had not meaningfully used the service. Support refused the refund, citing “misunderstanding”, without clearly applying their own published refund criteria for UK/EU customers (time window + minimal usage limits).
My takeaway: if you want a specific service (e.g., Claude), you’re better off subscribing directly with the provider rather than paying for an intermediary portal that may be difficult to unwind if you change your mind quickly. After several emails and requests they finally refunded.

Chatly practices deceptive marketing by masking search results as other companies, such as Claude. It then disregards the EU Consumer Rights Directive and its own published refund policy, which requires that consumers are eligible to request a refund if they cancel their subscription within 14 days of purchase.

I cancelled within minutes, as soon as I realized it wasn't Claude I had purchased. I have been trying to get a refund for 3 weeks and it seems my only option now is to report them to the European Consumer Centre.

I have little hope of that working, since they seem to be hiding behind an EU registration and based elsewhere.