Chatly Reviews 

I wish there were a ZERO star rating. An absolute crook, misdirecting enquiries for real AI app like Claude or ChatGPT to its own site and enticing to buy a subscription, and then refusing a refund when the deceit is uncovered. Stay away!!!

Dishonest company using misleading advertising to lure people into subscribing to their service. Refuses the refund even after immediate request. Unethical policies. DO NOT BUY!

Scam ! Don't want to refund their customers

This feels less like a business and more like a trap.

I accidentally purchased a subscription and requested a refund within less than 3 hours, the same day, without ever using the service. Despite this, Chatly refused to refund the charge, hiding behind a rigid “no refunds” policy.

Let’s be clear: keeping 100% of a payment for a service that was never accessed is not about “policy”, it’s about choosing to profit from a mistake.

I escalated the issue respectfully, pointed out the timeline, and even asked for the version of the refund policy that was in effect at the time of purchase (since the one they reference appears to have been updated afterward). After that, they simply stopped responding.

No resolution. No transparency. Just silence.

This is not how legitimate, customer-focused businesses operate. Trust is built by how you handle situations like this, and in this case, Chatly failed completely.

If your business model depends on holding onto money from customers who never used your service and reported the issue immediately, that says everything.

Proceed with caution.

This Ai is a scam. They falsely advertise that they are Claude. They refuse to provide a refund even though I didn't use the platform at all and their terms say 24 hours full refund after sign up. The customer service is terrible and takes forever to respond.

u cant close the account. they're annoying

Total scam. You're not singing up for Claude - it's their own AI agent and they disguise their ad to make it look like they are selling a legitimate service. The company won't offer a refund. Be warned!

I mistakenly subscribed while trying to access Claude AI and realized the error shortly afterward. I canceled the subscription the same day and contacted support immediately requesting a refund.

The service was barely used, but the company refused the refund stating it is “not part of their policy.” This approach feels unfair and not customer-friendly.

When a user cancels within hours of subscribing and requests a refund right away, most reputable services would handle the situation differently.

Be careful before purchasing.

SCAM ALERT! Deceptive billing and dispute manipulation by Asad M.

WARNING: Do not trust this service! Chatly uses hidden subscription traps to charge large amounts without clear consent. When I initiated a chargeback through my bank, their support (specifically a representative named Asad M.) contacted me via email begging me to "withdraw the dispute" in exchange for a refund. This is a direct violation of Visa and Mastercard Merchant Rules! They are trying to trick customers into dropping legal protection so they can keep the stolen money. I have reported their Merchant ID to Stripe and filed an abuse report with Cloudflare. Total fraud. Avoid at all costs! #scam #fraud #chatly

Chatly.ai is a total subscription trap. I requested a refund within 2 hours of subscribing due to their misleading service, but they flatly refused.
After several emails, they tried to trick me into accepting a "50% partial refund" to settle the case. I refused to compromise. It was only after I issued a final ultimatum—stating I would initiate a Credit Card Chargeback with my bank—that they finally agreed to a full refund.
Advice to others: Do not accept their partial refund offers. Stand your ground and threaten a dispute/chargeback. They only pay back when they know you’re serious.

I paid 14$ for a Chatly subscription…

I was looking to subscribe to Claude.

After clicking what I believed was an ad for Claude AI, yheir logo are similar.

It was not Claude, is just a website that kink all free model on the market, kind of a simple bookmark.

When I realised my mistake, I contacted support immediately and requested a refund. I a waitig for the response, if they refund I will be back here to mention it.

If not, I will ask my bank for help.

This is not Claude. It is a separate product using similar positioning in ads.

I would not have purchased if the distinction had been clear.

Scammers. Beware of them. They are bidding for the adds that look like Claude. They positioned themselves to scam people.

Be careful with this Pakistani company, which acts fraudulently by advertising prices without taking VAT into account and sponsoring links on competitors' keywords. I wanted to subscribe to Clause and I got caught out. It's very diff

This is a scam. They are pretending to be Claude and present false refund policies. DO NOT FALL INTO THIS. I haver reported this to Barclays Fraud and they are now sorting this out. The case is very clear. All should report to their bank fraud department.

This is fraud.

appreciate that the platform is evolving; however, I’ve noticed some significant limitations. Currently, there are no project features, only chat functionalities. When working with lengthy code (for instance, over 1000 lines), it becomes cumbersome to scroll all the way up just to copy the code.Additionally, the color scheme used for user messages and AI responses is identical, making it difficult to differentiate between them while scrolling through the chat history. I've also experienced instances where some AI models stop writing the code mid-post, which can be quite frustrating.I had a premium plan prior to the introduction of credit points, and I’ve been a user for over two months. I hope these issues can be addressed to enhance the user experience.

When I purchased the account, there were no credit points available. Therefore, I believe it is unfair for them to have introduced this credit system now, as I would never have bought the points system again if this had been in place from the beginning.
When I first purchased the Premium account for €20, I was able to use it for 30 days. With the new system, based on my usage, I exhaust all the points in just 5 days.
In my opinion, the credit system should be offered to new customers but not to existing ones. This smells like a refund issue.

Not even a start. They decieved me into a refund policy as they said I did a mistake but the google advert directed me to chatly instead Claude. The policy say you can ask refund within 2 weeks but not the don’t want to refund me. Hope customer service do something

Daniela

I'm deeply challenged by this company. When I put in claude, they came up. Unbeknowst to me, this was not the legal organization for claude.ai even though for all intents and purposes it was presented that way. in retrospect, I realize it was a sponsored ad, so that should have slowed me down. It was actually only after completed the purchase did it explain what "chatly solutions" was and it was more of a conglommerate. I didn't log in. I didn't test anything. I immediately filed a complaint. It took them a week to tell me, that their refund policy doesn't allow for refunds under any ciscumstances. This is pretty extreme policy in 2026 and caused me to do some searching. It didn't take long to see that what I experienced was pretty common and similarly no refund. I'm guessing the user experience from sponsored ads to sign up, to information detailed after commitment is all designed to lure you in thinking one thing, only to learn another after you have completed your transaction. In my estimation, this is what scam-like behavior is.

I paid $90 for a Chatly subscription after clicking what I believed was an ad for Claude AI.

The branding and ad placement made it appear connected to Claude. It was not.

When I realised the mistake, I contacted support immediately and requested a refund. The response was a flat refusal. They stated that accidental purchases are not refundable under company policy.

No flexibility. No goodwill gesture. No accountability for misleading marketing.

They cancelled auto renewal but kept the full annual fee.

If you are searching for Claude AI, double check the URL before paying. This is not Claude. It is a separate product using similar positioning in ads.

I would not have purchased if the distinction had been clear.

They decieved me into poaying thinking i was acutally paying for ClaudeAI. It looked offical save for a small hidden Chatly, (i shoudl have noticed but didnt until it was too late) then they outright refused a refund.

AVOID this shameless company scamming people!!