Chatly Reviews 

135
TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 117 reviews, most reviewers were let down by their experience overall. Reviewers repeatedly noted that getting money back was nearly impossible because customer support agents consistently ignored messages or flatly rejected all valid requests. Consumers expressed deep dissatisfaction with rigid refund terms that completely prevented them from recovering their funds after making accidental transactions. However, some customers also noted that unclear search engine advertisements led them to believe they were accessing official software providers. Many people explained that the confusing website design closely resembled popular tools, resulting in unintended subscriptions and ongoing challenges with unexpected charges.

What people talk about most

Refund

Users describe negative interactions with refund requests, noting that despite contacting support immediately... See more

Subscription

People report frustration with subscription processes, noting that unclear branding can lead to purchasing... See more

Service

Consumers find service to be a disappointment due to issues with advertising and branding. Reviewers... See more

Website

Reviewers highlight negative aspects of the website, expressing widespread frustration over confusing search... See more

Payment

Clients share profound dissatisfaction regarding payment processes, frequently reporting confusion about the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I subscribed to Chatly.ai and requested to cancel just 3 hours later, after using fewer than 3 messages. Their own refund policy states that users are eligible for a full refund within 24 hours as... See more

Rated 1 out of 5 stars

They decieved me into poaying thinking i was acutally paying for ClaudeAI. It looked offical save for a small hidden Chatly, (i shoudl have noticed but didnt until it was too late) then they outrigh... See more

Rated 1 out of 5 stars

Horrible. I bought it accidentally since their google campaign pops up for every search. I wrote to them 2 weeks ago requesting a refund and they never answered. Furthermore I noticed that someb... See more

Rated 1 out of 5 stars

Chatly is a scam product. Beware! Chatly is using marketing to trap users into a subscription aiming to actually buy Claude or other 'original' subscriptions. Chatly's product is very poor.... See more


Company details

  1. Appliances Customer Service

Written by the company

At Chatly Solutions, we’re dedicated to supplying you with our AI chatbot solutions to streamline communication and boost customer engagement for your business. Our bots are built to integrate seamlessly with your website, CRM, or e-commerce platform, providing 24/7 support and handling multiple queries with accuracy and speed. You can tailor each chatbot with knowledge from your documents and online content, ensuring it aligns with your brand’s voice. From lead generation to customer support, our solutions are designed to enhance your service and make interactions more efficient and effective.


Contact info

1.1

Bad

TrustScore 1 out of 5

135 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(135)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible experienc

Title: Terrible experience — do NOT buy Chatly purchased Chatly expecting a usable product and a straightforward refund policy. Instead I found a buggy app, poor customer support, and no visible way to get my money back. I’ve wasted time and money — this felt like a bait-and-switch.If you value your time or money, avoid this product. There are many better, more transparent alternatives. Don’t make the same mistake I did.
Short / Direct (for app stores)
Title: Do not buy — no refund option, poor support Bought Chatly and found it unreliable. Customer support is unhelpful and there is no clear refund option. Save your money — avoid this app.

August 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Pathetic service

Pathetic service. I had issues with the app not working, I could not use the online version as well. despite many attempts at a refund, they have not responded. I would not use this service at all.

July 1, 2025
Unprompted review
Rated 1 out of 5 stars

I would do negative stars if I could

I would do negative stars if I could. Do not subscribe to this service. Any company that won't refund you after an accidental purchase is a scam. I've emailed back and forth now with probably some AI chat bot they use and all they've told me to do now is to try their product which is trash or to read their refund policy. I was within the guidelines of a refund, told them so, and they are now not answering me anymore...

June 12, 2025
Unprompted review
Rated 1 out of 5 stars

Copying ChatGPT

Copying ChatGPT, using Google adds to lure people in, the service charges money to give you the real AI's free options. I tried to find a way to contact them. It wasn't easy at all. Not that they returned my mail yet. I spent money on nothing. Any service that immediately refuses to return your payment is a hack. I'm contacting my credit card company to deny the transaction.

May 31, 2025
Unprompted review
Rated 1 out of 5 stars

Chatly is scam

Their service is bad and I asked for a refund of $90 for a year and I have been trying with them for 3 weeks to get a refund despite the request from the first day of subscription. Then they said we will only get $60 back and they scammed $30.
It's really a scam company.

April 25, 2025
Unprompted review
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Rated 1 out of 5 stars

It is very very bad

It is very very bad. I sent files to check the coding: it does not seem to receive them. The snippets it generates are just analogies of others it knows. it start with suppositions, not real solutions.
It makes terrible errors I even wouldn't make. Want money back immediately (4 hours into subscription and regret it: the plan said 'Pro yearly', and the invoice says "chatly basic"

i hope I get my money back.

May 1, 2025
Unprompted review
Rated 1 out of 5 stars

Chatly is a scam

Chatly is a scam. They set themselves up to be similar to chat GPT. That includes using a very similar logo. They also do not issue refunds for this kind of mistake. I could not cancel the subscription so I had to close my card and make a new one.

January 14, 2025
Unprompted review
Chatly logo

Reply from Chatly

Please Robert read our replies to the other reviews.
We have nothing to do with chatlyAI.app

Our Domain is www.chatly.solutions

kindly write us on whatsapp +351 963 004

before you denounce the wrong entity kindly do your research if you're on the correct trustpilot page...

Rated 1 out of 5 stars

Show themselves as ChatGPT

while searching for ChatGPT, they show themselves on sponsored ads on Google, with the title ChatGPT.

the interface and the logo looks very similar to ChatGPT.

2 minutes after subscribing I realized that I have been misled.

I immediately send them a request to cancel and refund.
their answer was I should try it.

January 14, 2025
Unprompted review
Chatly logo

Reply from Chatly

Hello Rotem,

We are sorry to hear you have subscribed to a service you‘re not happy with.
Kindly visit our website www.chatly.solutions and no other URL to verify our services.

We believe there‘s a confusion with another entity using our Brand name Chatly as we have received multiple reviews of this kind in the last 24h. By the way: we have never run Google Ads.

We‘d be happy to answer all your questions and hope you reach a satisfactory resolution with the service you subscribed to. Please reach out via email: support@chatly.solutions or for more swift responses whatsapp: +351 963 004 998.

We kindly ask you to remove your review from here as you are not a customer of ours.

Ps. please let us know the URL of the page you subscribed to so we can report it.

Rated 5 out of 5 stars

Chatly is awesome

Since using Chatly we're able to provide assistance round the clock and assist in capturing leads as well.
It is able to answer our clients queries in no time, helping them understand what we do and securing their contact information on top. This bot is a real game changer that has enhanced our support and sales funnel as well.
Couldn't recommend it more!!

July 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Chatly Bot on website

With Chatly, we were able to effortlessly integrate a highly intelligent chatbot into our website that answers customer questions around the clock.
We spent a long time looking for a suitable solution and the guys at Chatly really made it very easy for us.
What's particularly impressive is the bot's ability to access our niche-specific data and provide accurate answers - almost like talking to a human representative!
Thanks to Chatly, our customers never have to wait long for a response, which has greatly increased our customer satisfaction.

October 30, 2024
Unprompted review
Chatly logo

Reply from Chatly

Thanks for your valuable Feedback Jasper!

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