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Cheerstravel Reviews 

631
•
TrustScore 5 out of 5

4.9

Travel Agency
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Review summary

Created with AI, based on recent reviews

Looking at 618 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff members for being extremely helpful, patient, and professional when handling urgent travel arrangements and finding competitive prices. People strongly highlight the exceptional customer service, noting that representatives go above and beyond to provide quick, friendly, and reliable assistance throughout the entire booking process. However, some customers also noted experiencing minor booking glitches, technical difficulties, or frustrating airline schedule changes when trying to arrange their flights. Despite these initial hurdles, reviewers deeply appreciated how dedicated representatives stepped in to quickly resolve every problem and secure their trips smoothly.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as extremely helpful, patient, and... See more

Booking process

Customers had positive experiences with the booking process, describing it as easy, quick, and hassle-free.... See more

Service

Customers consistently note positive experiences with service, highlighting prompt, professional, and... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and proactive support from staff... See more

Price

Consumers express satisfaction regarding the price, highlighting cheap ticket fares and great deals secured... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Leo at Cheers Travel enough. I had to urgently arrange flights to the UK to see my mum, who is sadly dying, and Leo handled everything with genuine empathy, patience and professionalism.... See more

Rated 5 out of 5 stars

We have had quite a rough year. We decided to go away to recharge due to death in the family. My mother's transit visa was denied for some ridiculous reason and therefore couldn't continue on this fli... See more

Rated 5 out of 5 stars

I would like to share some positive feedback regarding the online booking system. The process was smooth, easy to use, and very convenient. I would also like to especially thank Sandra for her... See more

Rated 5 out of 5 stars

My husband and I are truly greatful for the way Karen managed to renegotiate our flight arrangement with the arlines. Karen went above and beyond to secure our seats at a very competitive price. She i... See more

Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

We are a company of trusted, passionate travel specialist who create customized itineraries to different destinations. Our trips are completely based around your interests and schedule—they are one-of-a-kind experiences that are as unique as you are. We are constantly circling the globe in order to provide you with cutting-edge destination knowledge and personalized, well-planned itineraries that come complete with expert guides with on-the-ground spontaneity, and the perfect place to relax at the end of the day. Cheers Travel is not only committed to providing you with an unforgettable and inspiring trip, we’re also committed to ensuring your happiness and comfort throughout. When you travel with us, you can feel confident knowing we have staff 24*7 who are available to accommodate your wishes and needs. From the moment you pick up the phone to after you return home, Cheers Travel ensures that your journey is seamless, authentic, and beyond what you had imagined.

Contact info

4.9

Excellent

TrustScore 5 out of 5

631 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(631)

533 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

Professional and trustworthy.

We were very impressed with the customer service we received from Emma. We missed our flight from Sri Lanka back to New Zealand (our fault) and Emma was able to book us on a new flight. These guys answer the phone in 10 to 20 seconds. Amazing service. Highly recommended travel agent.

July 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Great service

I spoke to Gautam in the customer service team. He was absolutely superb! Great advice, quick service and very professional. I will definitely use your service again and thanks to Gautam for his help.

June 24, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. The ticket fares were cheap compared to others. Thank you, Olivia, for your prompt and professional assistance.

June 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Mike was extremely helpful

Mike was extremely helpful throughout the booking process. He took the time to answer all my questions and made everything straightforward and stress-free. He made extra effort to provide a great deal. His professionalism and genuine willingness to help gave me confidence that I was in good hands. I will definitely book through him again in the future.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Frank was my point of contact

Frank was my point of contact. I was very extremely happy with his customer service. He eased all of my worries, and grateful that he said I could contact him if I get into any trouble. It was very reassuring!

June 4, 2026
Unprompted review

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