cinch Reviews 

Since buying my car I had 2 minor issues both times they were quickly resolved, At first it was the ac blowing out warm, I was booked into Mercedes benz chichester for the following week and the issue was sorted and today I had toby come out to reset the service meter as it hadn’t been done on the most recent service, he sorted the issue quickly and came nice and early which was good

I complained and rightly so. They did NOTHING. Avoid Cinch!

Easy process and helpful, knowledgeable staff on the phone.

This was our first time buying a car from Cinch and we changed our mind on the type of car prior to collection. This turned into a bit of a headache for us given we needed to cancel car insurance, breakdown & tax. We had a family bereavement 3 weeks ago and needed to replace a motability car asap. Courtney Harvey was awesome and helped us navigate this process. Nothing was to much trouble and she was polite and efficient. I would highly recommend to All. This was a seamless and pleasant transaction made all the better by Courtney

you can look at various cars on line - decide which one, trade in your old one and choose delivery date to suit you. can 14 days to made up your mind! our family's 4th purchase from Cinch

I've tried buying second hand cars and frankly it's such a lottery and I end up spending more on garage fees than if I'd bought a decent car. Not only do I get peace of mind with Cinch but they make the buying experience really easy and feel like it's a bit special. Lovely staff.

Everyone very helpful in pxing my car and purchasing a another car. Thanks

No issues with trade-in ,new car was as described but arrived a bit dusty outside from were it had been stored ,l would recommend service to friends & family thankyou

So far the Cinch experience has been great and effortless.

From picking a car online to it being delivered to our door. It certainly saved us a whole day from travelling to a car dealership and then sitting around for hours dealing with paperwork. I certainly am satisfied so far.

The car was as described, a few wear an tear bits on a tyre but it is a pre loved car so have to expect some wear and tear!

Great experience on time and the car was bang on. Also dealt with Ryan who delivered the car. Great person and great communication

Car delivery was faultless kept me informed what was going on the whole day

will be updated once issues dealt with

I purchased my car and exercised my right to return within 14 days. This was due to the car needing a Timing Belt which was cracked upon delivery. It also had a battery which was not secured in the engine and various other smaller faults

I found this out only due a check at my local garage who gave the car the once over.

If you buy a car from Cinch, request a check from your garage ASAP after delivery as it seems that although cars come with new MOTS not everything is checked obviously.

The return was handling swiftly so at least that was something.

I found Cinch to be very helpful and the car was delivered by Tom who was so friendly and helpful showing us the new car and explaining everything. I would definitely recommend them to my friends.

Great experience! Ricky and Rachel provided excellent customer service and resolved all my concerns quickly and professionally. I’m very happy with my car and truly appreciate their help. Highly recommend!

The best way to buy a used car, completely cut out the sales tactics at major dealers, where you never walk out paying the ticket price, because you have spent two hours being told you have to have all the extras! Part-exchange very smooth as well. Overall a really good experience. Thank you 😊

They lived up to their word, there really was no faff. The car was delivered on time and in excellent condition. Very happy with the whole process.

I have been impressed by the clear and timely communication providing clear instructions for the handover and part exchange of my car. Also got a very competitive part ex quote that was a big factor in me making the decision to go with Cinch. The delivery service was good, The young man who delivered the car was very professional and explained everything well. Overall I have been impressed with the customer service.

The swapping of the cars, how easy it was to purchase a car through the app and also when I got shown the car

The actual buying process was very simple straightforward and went without any hitch. I’ll give the company 10 out of 10 for that however your after sale service needs some work.

It is difficult to contact Cinch using the chatbot function as it has major limitations-as all chat bots do

I have read about the lack of after sales service in the trust pilot reviews so was prepared to take a risk and go ahead with the purchase based upon the 14 day return guarantee ,and I am overall happy with the vehicle.

However there is a minor fault with the headlight on the driver side that was collecting moisture and it wasn’t dissipating and I reported it via the chatbot the same day I took delivery of the vehicle .

After 48 hours with no update about repairs I contacted Cinch by telephone I had to call the Company five times because each time I got through and got connected , for some reason the phone disconnected and this happened multiple times which caused me some worry.

I managed to get through to a nice gentleman that was very helpful and received confirmation of what we had agreed within seconds of the call ending . So hopefully this will be resolved .

The car is great , it looks and drives very well so apart from this minor issue I am happy. The vehicle was delivered on time and had obviously been washed and valeted although it had not been properly dried and there were water marks all over the bumper and bonnet and door handles .

But again this is just feedback for the company to deliver the very best customer service as opposed to just good customer service . Even with this minor criticism about the customer service , I am reasonably happy with the overall customer experience .

The 14 day return guarantee is a huge benefit because you get to live with the car, drive it at night , first thing in the morning , through rush hour stop start traffic and faster speed motorways . You are able to test drive the car in real conditions as opposed to the 10 or 15 minute test drive you get at a dealership .

In summary , you can buy with a degree of confidence from Cinch and it’s just the after sales service that lets it down . So for after sales I can only give Cinch a 6 out of 10