Daligas 

Awful customer service. I moved into a property who was with Daligas already. I tried to change as soon as I moved in & it months. They tried to charge me huge amounts of money and caused a lot of stress. I was only able to leave after threatening to contact an ombudsman. Definitely avoid.

They are a complete frauds! Be aware when you sign up if you still want to!

At the end of your contract they do NOT inform you it is running out, that it will be renewed automatically and with the charges of nearly 100% more than you had agreed.

Their monthly invoices do NOT include rate you pay and in fact tell you that you are on a contract, whereas you have not signed a new one, especially with such prices.

They send you a VERY general e-mail shortly before renewal and nowhere in that e-mail is the information that your contract is running out and that it will be renewed and on what terms (there are only general links to their "rates").

I have complained but when eventually heard back got a very brief reply telling me I could have contacted them because it is "easy to do so" - what a drivel!

I have used in the past plenty of various energy suppliers for both personal and business use and have NEVER experienced such a complete con!

Joined years ago. Was good for a while - and cheap. The prices are no longer that competitive. The biggest issue is on leaving - I’m sure they overcharged next about £230 on my final bill but I have no way of checking this - their final leaving bills and general leaving process is terrible - and always in their favour. What am I to do - and the customer service is utterly useless.

I expected the regulator will catchup with them eventually but I’d love to join a class action against them.

I'm surprised by the number of bad reviews here. Was with them for 5 years and recently changed (because found cheaper dual tariff - Daligas only does gas so no option to go dual).

They were the most straightforward energy provider I had ever dealt with - a real person always answering the phone promptly, pdf bill by email. No fancy app etc but always worked perfectly well and it was decently priced.

Actually, my new energy provider caused me a bit of a headache because the transfer went a bit wrong due to the fault of the new provider. I called both the new provider and Daligas to fix this and although I had already left them, they were really helpful in resolving the issue and giving me really helpful advice and helping me chase it up.

Been with them for just under 5 years now, can’t wait to leave.
Would have given them 0 stars if possible. First 2 years they were the cheapest and paid only around £35 per month next year it went up to £48, the following year I was told I underpaid for 2 years and they tried taking over £700 from my account. After questioning them of this and asking how did they not realise for so long, I wanted to leave but didn’t have the funds to pay the total amount. Agreed on a 12 month instalment of £60 per month, but they also increased my month bill to now £128. So I was paying £128 + 60 =£190 per month.

Last week I received an email when I questioned it, the advisor (RAKESH) couldn’t answer the question and saying things like ‘I think’ this and that, so I said I want actual answers not what it might be to which he hang up the phone.
After receiving this sort of service from Rakesh, I had a complaint to make. I called and spoke to the manager (Nina) and putting my case through and telling them to listen to the phone conversation, but instead of any sympathy I was told Rakesh is one of the best Customer service agent and I must have been abusive. I told them to listen to the phone conversation.
It’s shocking how this was all turned into the customers fault or problem, the lack of customer service provided and now accused instead of investigating the matter. I will leave next month once the final payment is made.

At such hard times if they provide bad customer service they will not retain many customers and good luck with generating new ones.

I have used Daligas for a number of years and always found them good until now. More than £1,000 wrongly taken out of my bank account without any pre-notification.

Spoke to a customer service agent who agreed that the money should not have been taken and promised to refund immediately. It took 12 days to refund part of the money and am still awaiting the balance.

I always judge a company on how they react when something goes wrong. In this case they score 0/10 and will be moving my accounts from them asap.

AVOID

What a terrible company! Money fiddling!

This company emailed me tonight at 9:40 telling me to make a payment by 15th July (obviously this has passed) there attaching a late fee. This is disgusting behaviour and a very bad way to treat your customers and try to swindle money out of them.

Also we have already set up a direct debit with this company to pay gas monthly so how can we be overdue????

I switched to this company probably 4 or 5 years ago - they are small, and have a basic looking website and so look a bit tin-pot. But whenever I do a price comparison every year or so they always come up with good rates. No problems with billing and efficient.

No problems with Daligas. Rates competitive and deals very fair. Simple tariff, gas only. They aren't trying to be too clever! Yes, their paperwork may be a bit muddled from time to time but no unfair behaviour. They don't have oodles of different tariffs that change every five minutes to bamboozle you. Nore do they trouble you every five minutes so just make sure you agree with them a fair monthly rate to cover your likely annual consumption based on the tariff, pay by DD and sleep easily. A no hassle competitive supply company and likely not a risky one, so you'll probably not see a need to switch frequently (or be forced to) as may be the case with some suppliers.

Informed Daligas that my Mother had passed away and I wished to give a final meter reading, the bill was always paid by direct debit so it should have been quite easy for Daligas to either take last payment or refund any money that was in credit on the account. I left direct debit open for them to do this. It has taken many emails and expensive phone calls and this still has not been resolved. I sent a photo of last meter reading and yet they still estimated the reading. Turns out that the account is in credit despite them estimating the final reading, a difference of 62 units in their favour. Still not received refund into the bank account and despite giving them my name and address as I am dealing with my late Mothers estate, they are still addressing emails and letters to my Mother. Their excuse is that everything is computerised. Extremely poor customer service from Daligas, I would not recommend this company.Update, received email from Daligas to say that refund would be on 12/04/19, this did not happen.Dreadful unprofessional company.

Have used Daligas for two years and about to sign up for a third year.
It is a marmite company. If you want cheap gas great. If you want monthly usage bills forget. I receive a bill covering my direct debit monthly only with an annual wash up.
Yesterday I phoned up as nearing end of my contract year and the phone was answered immediately to my amazement and armed with latest meter reading told KWH usage for year was 15% below forecast so refund due. Their fixed renewal price quoted I can't beat after extensive search so will renew for another year.
They do not come up on comparison websites (even Which? or Money Saving expert) as being cheap so assume they do not pay fees to those sites, unless I have been given a special renewal price which I very much doubt.
Don't go dual fuel as for three years I have found separate gas and electric much cheaper. Less convenient but for an hour's work on the internet once a year who cares.

If i could give less than 1 star to this company I would. avoid them and don't be fooled by their initial low price. They have been supplying my property since 2016 so nearly 3 years. The first 18 months were fine. I supply meter readings every couple of months which they ignore and say the onus if upon the customer to ask for an interim bill. They take about 12 months to send you an accurate actual bill. After 12 months they did (when i tried to switch as contract coming to end) they provided a new bill more than 12 months old to highlight a £2000 shortfall. The switch was blocked, then i was put on a higher tariff with a threat to pay all in one go immediately or face disconnection. Then i provided further readings and showed i was in Credit. I made further payments then started to receive letter from debt collectors with threats of disconnection. I have referred the matter to ombudsman.

Do not bother speaking to them on the phone or even contacting their complaints dept. They do not want to know, they spout contradictory policies on the phone, they talk over you and dont even attempt at resolving any legitimate complaint. they do not provide actual bills with meter readings that are even estimated. They just make an assumption based on what you think your annual usage is then set an unrealistically low budget plan and 12 months later hit you with a higher bill. they then blame you for providing an initial low estimate of your annual killowatt usage as if you are supposed to make sense of number going round on a dial.

I thought they were good at first due to their low price but now would prefer to be with any other supplier that actually produce bills not false budget plans

These type of companies start off competitive then try and charge you what the bigger companies try and charge. They need to remember we only go with them because of price.

I like Daligas, I've saved a lot of money over the years, but what's clinched it for me is that my local housing annual service check broke my meter by mistake but legally couldn't fix it. Spoke to a lovely woman on the phone and the engineer is out as I am texting this, refitting a whole new meter, which takes about 2 hours. Very happy customer.

Nearly 4 months to sort out my final bill, now they threaten me with a £50 fee on top of the bill if it isn`t paid within 5 days, this firm is a joke, avoid like the plague!!

Honestly terrible. Their communication, when it actually occurs, is a joke. I live in a private rented property and was never aware that they were supplying the house until they contacted me two years later with a bill over £600! They then gave me two different final bill amounts, despite my providing a meter reading. I've been in contact with their complaints@daligas email address and have experienced nothing but incompetence and a lack of professionalism.

I have been a customer for 4 years now. I haven't had any problems at all. Customer services have been really helpful.

Due to countless charging errors on their part (which included charging me for next door) I told them by email 3 times really clearly that i was cancelling my direct debit and they must delete my bank details from their database, on the 3rd time i insisted that they confirmed they wouldn't DD which they did and they sent me a monthly bill stating that i should pay by bank transfer or similar which I did in full on the due date. They then made a direct debit withdrawal for the same amount. When i complained and demanded that they refund the duplicate payment they said that they would refund it "as a gesture of goodwill" and they said they had a direct debit agreement signed by me and they would fit a prepayment meter!!!

I have been with Daligas for 4 years now. During this time they have had the most competitive simple pricing structure in the market and a very simple website to understand. They send me a PDF bill each month by email, something the big suppliers have never done. My dealings with customer service have been very good during this time.
They only supply Gas but by having separate gas and electricity suppliers have a saved a significant amount compared with dual fuel.

Tips:-
Record your units used once a month if you can.
Get to know your annual consumption for a mild, mid and cold year.
Learn how to convert the units used into KWH as all quotes are in kilo watt hours.
Use the same number of KWH used when comparing quotes.
Focus on the cost of the standing charge and the price per KWH when comparing quotes and total estimated cost per year, not on how much you spend a month as we have mild and colder winters.
Don't be slow to ask your supplier to increase your monthly charge if you can see that this winter is colder than your estimate of annual KWH to save a larger bill later in the year. Also block a reduction in the monthly charge if the next year is based on the last year with a mild winter.
Get quotes a good month before your contract end date and if the smaller supplier is cheapest then go with them as it's the same gas coming out of the pipe.
Mike (Cheshire)

Avoid like the plague. They threatened debt collection proceedings without even issuing an agreed final bill! Terrible company. Please spend a few extra quid if necessary to avoid wholly unwarranted debt collection threats when you switch away!