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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and robust construction, often highlighting their aesthetic appeal and functionality. Many consumers found the items to be well-made, sturdy, and effective for their intended use, with some even reordering for family or work. The delivery service is frequently noted as fast, efficient, and on time, with packages arriving in great condition. However, some customers were not happy with the order process, particularly regarding receiving review requests before their products had arrived. A few people also mentioned issues with tracking parcels or delays in shipping, and in some cases, products were not received as expected due to courier errors. Additionally, a small number of users found that certain products, like laptop stands, were not suitable for larger or heavier models.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as sturdy, elegant, and... See more

Quality

Customers consistently note positive experiences with quality. Reviewers describe products as sturdy,... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the speedy... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy and were... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Robust, simple and very reasonably priced laptop stand. However, note that whilst it may work with some of the latest 17.3" laptops, it isn't suitable for larger/heavier models like mine because too... See more

Rated 5 out of 5 stars

This portable laptop stand was so good that I immediately ordered two more for family members. The stands are exceptionally well made and will be easy to stow away in the bag that is supplied wit... See more


Company details

  1. Computer Accessories Store
  2. Cell Phone Accessory Store

Information provided by various external sources

We are a new, innovative consumer electronics brand with a very simple premise: Basic human needs. Applying the concept of desire and human motivation across consumer electronics gives our extensive range a unique twist through purposefully calling ...


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

91 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

A superb product

The Desire2 360° device holder is a superb product. Sturdy, elegant, and does everything I want it to. I would pay twice as much for this item and really think that the price is an absolute steal! Came quickly and well packaged.

April 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Ordered over a week ago and still had…

Ordered over a week ago and still had no information on the order or when it will be shipped

April 1, 2026
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Reply from Desire2

Hi Ashley,

Apologies for this. It looks like our system mails may not have made it through to you.

Your Order is Ready for Collection at your DPD pickup point.

Please let me know if you need any further help with this.

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Rated 5 out of 5 stars

Great stand for an Apple Studio Display…

Great stand for an Apple Studio Display with vesa mount. Assembly with clear instructions should be easy for most people.

The height is easy to adjust without fuss. Tilt and pan on the other hand have to be set and then tightened with an Alan key supplied, which neatly stores in the cable tie a the back.

Since I rarely re-adjust my monitor's position this all I need and the price is very good. Solid build in satin like black metal.

February 2, 2026
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Rated 1 out of 5 stars

Poor Communication, missing items and no resolution

Extremely poor service. My order arrived with items missing. I was told to wait 14 days for an investigation, which has now passed with no response whatsoever. I returned the remaining items as instructed and have since been met with complete silence — no updates, no refund, no accountability. This is unacceptable and deeply unprofessional. I would strongly advise others to avoid this company. I am currently out of pocket by £179.37

January 2, 2026
Desire2 logo

Reply from Desire2

Hi Gerald,

We are sorry that your shipment was short of two products and that subsequently you also want to return the other three products. As mentioned for us to be able to claim on the logistics company we need to give them 14 days to review the case before a claim can be made and also review the CCTV at the packing stage to try and see where the shortage may have happened.

A full refund was provided for your order for the items you have sent back and also the missing items, We will continue to claim on the logistics company. A refund through shopify can take a few days which is why it may not have shown yet, but it is on its way.

Kind Regards
Desire2

Rated 5 out of 5 stars

a simple and effective solution

The item came very speedily. It was well packed and came with clear instructions. The phone cradle is well made and sturdy and easy to fit onto the bars. It holds the phone well and is easily adjusted. The anti shock system looks as though it should be effective. A good value item.

January 6, 2026
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Rated 5 out of 5 stars

It came right in the end

Originally I was very disappointed because I received a review request before I received my product.
However, Justin from Desire saw my review here (one star) and reached out. Proactive! I admire that.
It turns out that Royal Mail had delivered to a neighbour in a different section of the apartment building and not even bothered to put a notice in my mailbox. I don't know anyone from that part of the building. This evening I tried doorbells until someone opened. The guy had not received the package but it was sitting in the hallway - opened! But intact. Yay!
My new laptop desk is take-out-of-the-box useable, easy to adjust and it makes me happy just standing here typing. It seems more solid in lightly tilted mode than in fully horizontal state, but I'd put my breakfast plate on it in bed in a heartbeat. My laptop is feeling quite at home here and there's room for my mouse. If I want to stand and read a book, or some papers, there's a little ridge to make sure nothing falls off. Full stars with a plus for customer service!

December 1, 2025
Desire2 logo

Reply from Desire2

HI Eva,

Sorry to hear that you have not recived your package.

I have pinged you tracking details by email. It was delivered on the 5th to your safe place. We will get this sorted for you!

Kind Regards
D2

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