Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked well and I used evoice for several years. The only thing I did not care for was the user interface. It was challenging to say the least when I wanted to update voicemail boxes, add n... See more
Company replied
When you changed the app features I can no longer see the missed call numbers in the app and have to login online to the website to see the missed phone calls. It is very inconvenient. I called a cus... See more
Company replied
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my numb... See more
Company replied
Company details
- #53 of 58 best companies in Telecommunications Service Provider
- #244 of 252 best companies in Business to Business Service
Written by the company
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Contact info
United States
- (877) 581-5789
- www.evoice.com/contact/
- www.evoice.com
3.3
Average
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve been with onebox for 20+ years
I’ve been with onebox for 20+ years, used to work flawlessly for most of those years, then they started charging for email ( I know, who pays for a email address….) really wanted to keep the address so I paid up. Now they force password changes with no notification, just stops working, no problem you would think but no. I changed the password and my email app on laptop, tablet and phone time out, can get into webmail which is really cumbersome. Opened ticket, tier 1 couldn’t resolve, they escalated to tier 2 but hey didn’t know when that tier/person would be in…. 48 hours now no resolution. This not the first, second or third time this has happened…..So I am starting to migrate all my accounts to iCloud, a tedious process…and I think what if my dial tone was down for 48 hours? Do you really want to take that chance?
July 6, 2026
Unprompted review
Excellent Customer Service
The team responded to my concern in a timely manner and resolved it immediately. The customer service is amazing.
July 3, 2026
Excellent services
July 3, 2026
Great Idea, Poor Execution
I really wanted this service to work, but unfortunately it created more headaches than solutions for my business. The biggest issue is that I can’t reliably make or receive calls, which defeats the purpose of paying for a business phone service.
Customer support was polite when I was able to reach them, but my issue was never fully resolved. As a small business owner, I need a phone system I can depend on, and that hasn’t been my experience.
I hope eVoice improves its reliability because the concept is good. Until then, I can’t recommend it based on my experience.
June 25, 2026
Excellent product and Excellent service…
Excellent product and Excellent service
Continued support that I can 100% rely on.
The best!
June 28, 2026
I have had no problems with the…
I have had no problems with the service. Its a great service.
June 6, 2026
Reply from eVoice
Hello Diana - Thank you so much for your kind words. We’re thrilled to hear you’ve had a smooth experience and that our service has been great for you. Your support means a lot to us. If you ever need anything, our team is always here to help.
Reply from eVoice
Hello Admin - We’re truly sorry for the trouble you encountered. Paul from our support team connected with you yesterday and helped resolve the issue. We understand your first support experience wasn’t ideal, and we appreciate you sharing that with us. Your feedback helps us improve, and we’re committed to providing a better experience next time.
I have had a great experience with this…
I have had a great experience with this number service. The activation process was smooth, the support team was responsive, and the service has been reliable. The pricing is reasonable, and the overall quality exceeded my expectations. I would definitely recommend this service to anyone looking for a dependable virtual number provider. Thank you for the excellent service!
May 30, 2026
Reply from eVoice
Hello rockadamgsadsem - Thank you so much for sharing your experience with us, We’re thrilled to hear that your activation went smoothly and that our support team was able to be there when you needed them. Knowing that the service has been reliable and exceeded your expectations truly means a lot to us.
Since I open my business and even…
Since I open my business and even before that the previous company that I used to work used this services and you guys are the best thank you very much for your support, understanding and professionalism.
June 5, 2026
Reply from eVoice
Hello Angel - Thank you so much for your kind words and for trusting our service over the years. It means a great deal to know that both you and your previous company have relied on us throughout your business journey. We truly appreciate your recognition of our support, understanding, and professionalism.
This company is not a reliable choice !
This company is not a reliable source , please do not trust this business to provide your phone number for your business as they will abruptly disconnect your phone line , leave you with No notification of when the bill is due but will disconnect your line to intentionally add more fees and place your account into Collections status all in the same day .
Here is a notice I received , I had no clue the due date I was left searching for a payment notification that was never sent .
Date: 6/7/2026 Due to an outstanding balance, your eVoice® account has been terminated and submitted for collections review.
June 7, 2026
Unprompted review
Reply from eVoice
Hello Kay - Thank you for taking the time to share your concerns. We’re truly sorry to hear about the frustration you experienced, and we understand how upsetting it can be to lose access to your business number unexpectedly.
We’d really like the opportunity to review your account details directly so we can confirm what happened with your billing notifications and ensure everything is resolved properly. Please reply to the Trustpilot request for more information that was sent to you with your contact details. This information will not be published online and will be sent to our support team securely.
We look forward to reviewing your case and resolving this matter for you.
Issue not addressed or resolved
May 23, 2026
Reply from eVoice
Hello Toya - We recently reviewed your support ticket and noticed that we had requested additional information to help troubleshoot your issue; however, we have not yet received a response. To better assist you and gather the necessary details, a member of our support team will attempt to reach you by phone today. Our goal is to quickly identify and resolve the issue you are experiencing with outbound calling.
They deserve a 15 out of 10
They deserve a 15 out of 10. When I say the sign up process is easy.Getting a number is easy. Getting direct contact with custom service is excellent. Getting your questions answered and getting the help that you need, phenomenal. Also, getting help to set up your phone system.If you're not used to it, they hit the nail on the head.
Out of all the big label names out there, sometimes simplicity will get you exactly what you need without all the hassle. And I really, I feel like a professional company now. I call my own number throughout the day. Just to hear how nicely the automated voice sound and the number options.
Thank you a million times over evoice! 🙏🏾
May 24, 2026
Reply from eVoice
Hello Jasmine - Thank you for the 5-star review about our product and service. It's our goal to provide a best-in-class experience for our customers. Thank you for choosing eVoice!
everything!
May 13, 2026
Reply from eVoice
Hello Paul - We're glad everything is going well! We appreciate the great review!
I had an outstanding experience with…
I had an outstanding experience with Evoice! Their communication services are top-notch, and the professionalism of their team is exceptional. Every interaction has been positive, making it clear that they prioritize customer satisfaction. I would give them the highest score without hesitation. Everything about them is just awesome!
May 10, 2026
Reply from eVoice
Hello Heaveinc - Thanks for the review and recognizing that our teams do our best to put our customers first! Supporting our customers is our top priority.
Reply from eVoice
Hello Lori - We're glad to read your review and will make sure to share your positive feedback with Paul S. who assisted you via phone.
Reply from eVoice
Hello Cedric - Thank you for the 5-star review! We're glad our support team was able to assist you.
Excellent service for a small business…
Excellent service for a small business that is growing.
November 27, 2025
Reply from eVoice
Hello Andy - Thank you for the great review!
I have been waiting 3 days on support…
I have been waiting 3 days on support to get back to me. Still waiting.
May 11, 2026
Reply from eVoice
Hello Brisko - Thank you for your feedback. Upon reviewing your support ticket, it appears that our initial email response was rejected by your email server on the day you interacted with our support team. To ensure you received assistance, the team member you were working with reached out again yesterday. If you did not receive that message or if there is anything further, we can assist you with, please don’t hesitate to let us know. We’re here to help and look forward to resolving this for you.
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