Conversation started off a bit sarcastic and impolite. Representative helped navigate adding my extension without being kicked out the system. At the rep said I would get a month free services for the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything worked well and I used evoice for several years. The only thing I did not care for was the user interface. It was challenging to say the least when I wanted to update voicemail boxes, add n... See more
Company replied
When you changed the app features I can no longer see the missed call numbers in the app and have to login online to the website to see the missed phone calls. It is very inconvenient. I called a cus... See more
Company replied
Have used the service for years and they've started to add some new features, but costs have nearly doubled. My account was suspended off once while travelling when there was a cyber attack on my numb... See more
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Company details
- #53 of 58 best companies in Telecommunications Service Provider
- #244 of 252 best companies in Business to Business Service
Written by the company
A business phone system with robust features to help grow your business, all from your personal phone. Start calling from your new number in minutes without any complicated setup or hardware. Our phone system can be customized to meet your business's specific needs, featuring scalable features that grow with your business, with no long-term contract.
30-Day Money Back Guarantee
Multiple phone numbers for your business, conference calling, custom greetings, auto attendant, SMS texting and more.
Cancel within the first 30 days of service for a full refund.
Contact info
United States
- (877) 581-5789
- www.evoice.com/contact/
- www.evoice.com
3.3
Average
237 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from eVoice
Hello Greg - Thank you for the 5-star review! Our support teams are passionate about assisting customers with their problems. We're pleased to read there was a satisfactory outcome!
Reply from eVoice
Hello Questions - We appreciate the kind word and for leaving your review!
The last phone app update removed…
The last phone app update removed answered by feature. Never a good thing when you’ve been paying for a service and they remove features you been using for some time
April 28, 2026
Reply from eVoice
Hello ARINC - We appreciate your feedback. Our team is currently working on updates that will restore the "Answered By" feature for both Android and iOS users. We appreciate your patience while these improvements are being developed and released. Thank you for your continued support.
Reply from eVoice
Hello Dr. Jensen Shirley - We reviewed the support issue referenced in your review and agree that we could have provided a higher level of service. We have addressed the matter with the support team member who assisted you and provided guidance to help ensure future customer inquiries are handled more effectively and efficiently. Thank you for your feedback, as it helps us continually improve the support experience we provide
Reply from eVoice
Hello Ruby - Thank you for the 5-star review! We're glad our support team gave you the attention you needed.
Evoice is the solution for your…
Evoice is the solution for your business! Evoice has great monthly prices and the customer service is excellent!!! They are very Hands-On. Customer Service walks you through everything and explains everything step by step. There are no hidden cost or fees. I love this plan that I have because I can forward my calls, Evoice sets up your phone extensions, Evoice offers 800 numbers, local numbers, your greetings, You can conference call, fax, I can check my messages through your phone or by website and by the app, everything is very user friendly! There are no contracts, they offer a service for small or large businesses, they don't sell phones. Thank you Evoice!!!
April 14, 2026
Reply from eVoice
Hello A. Neal - Thank you so much for your fantastic review! We’re thrilled to hear that our phone service has been such a great fit for your business. Providing hands-on, personalized customer service is a top priority for us, and we’re glad that our team could guide you every step of the way. It’s also great to know you’re making full use of the features like call forwarding, conferencing, and message checking. We are committed to helping our customers with no time constraints.
I was told the issue was fixed it was…
I was told the issue was fixed it was not. Then I received a note I would hear back in three days. Still not fixed.
April 22, 2026
Overall it was good.
April 15, 2026
Reply from eVoice
Hello Vin - Thank you for taking the time to leave your review! We value our customer's feedback.
YOUR staffer Orlando was AWESOME!
YOUR staffer Orlando has an awesome personality and even called on a Sunday when I wrote I needed something earlier than next week. That's awesome he has flexibility to meet my schedule. I hope it was good for his schedule too, but that was very nice of him. No way I would have been able to work with Orlando during hte week, but we got it done Sunday. He is awesome!
April 21, 2026
Reply from eVoice
Hello John Q Public - Thank you so much for the kind words about Orlando! Like many of our team members, he truly believes in going above and beyond to assist our customers, and we’re thrilled to hear he made such an impact on your experience. We couldn’t agree more with your feedback on his level of service and care. We’ll be sure to pass along your shout-out to him! Thanks again for taking the time to share your thoughts.
Very good customer service they were…
Very good customer service they were very helpful thank you to the team you guys are the best 💯
April 13, 2026
Reply from eVoice
Hello Prestigespotlesscleaning - Thank you for the amazing review! We’re glad our team could be helpful, and we truly appreciate you taking the time to share your experience 😊
Request for Specific Findings and Documentation – Account Suspension
This is my response to your response from my first posting. Please read carefully and answer. Thank you for your preliminary response. However, your explanation remains too general to meaningfully address or evaluate. You state that my account was suspended due to “violations of your Terms of Service” and “activity associated with a major carrier,” but you have not identified any specific conduct, dates, transactions, or examples that would allow me to understand or respond to the allegation. To be clear, I am formally requesting the following: The specific provision(s) of the Terms of Service you allege were violated. A detailed description of the activity in question, including dates, times, and examples.
The nature of the complaint or communication received from the “major carrier” (including whether it was automated, reported, or escalated manually)
Whether this determination was made through automated systems or human review.
Any logs, records, or evidence relied upon in making this decision. A generalized assertion of “violations” without supporting detail does not provide a meaningful opportunity to understand, verify, or respond. Given my six-year history as a consistently paying customer with no prior warnings, this level of opacity is not reasonable. I am requesting a clear, good-faith response with specific findings. I will reserve further action pending your response. I am not satisfied with your initial response and deserve a richer more colorful concrete response that is complete. The main # listed to the Evoice account is: (608) 371-1101 and the name on the account is: SW Repair Services. I have a Ticket #1446829 in connection with this that I got from my online submission.
April 22, 2026
Unprompted review
Reply from eVoice
Hello SW Repair Services - While we strive to be as transparent as possible, we are unable to share specific details regarding the internal alerts, monitoring criteria, or third party information that contributed to this decision. These processes are part of our broader risk management, compliance, and security framework and apply consistently to all customers.
We genuinely value the time you spent with us and regret any inconvenience this may cause. Should you need assistance with transition-related matters, please let us know and we’ll do our best to help you.
I signed up for a 7-day free-trial
I signed up for a 7-day free-trial. It has not worked properly since day one. I cannot make any outbound calls. It should not take a technician 5 days to fix the error.
April 11, 2026
Reply from eVoice
Hello KiMajjs - We’re committed to ensuring your service runs smoothly. When you reached out to us, we escalated your issue to our Specialist team after standard troubleshooting steps did not resolve the problem. A member of our Specialist team attempted to contact you yesterday to continue troubleshooting, but we were unable to connect at that time. We will continue attempting to reach you today and look forward to resolving this issue as quickly as possible.
Avoid eVoice
eVoice refuses to address defects and cancels accounts without cause, leaving your businesses in a lurch. Avoid eVoice.
April 10, 2026
Unprompted review
Reply from eVoice
Hello Suite Certified - Thank you for being a long‑term customer. We truly appreciate your continued partnership.
Regarding the email delivery issues, our specialist team investigated the matter and provided detailed feedback via email explaining why this was occurring. We believe the issue has now been fully resolved. We apologize if you received duplicate emails on this topic this afternoon; this was intentional to ensure there were no delivery failures or bounce‑backs.
Regarding the temporary closure of your now‑active account, this was the result of an issue related to your credit card provider, who may have accidentally actioned a chargeback.
Please don’t hesitate to reach out if you have any additional questions or need further assistance. If an issue persists, we recommend referencing the same ticket so we can keep all communications consolidated. We’re always here to help and will be sending a follow-up email regarding your Trustpilot review.
Really difficult to setup and not user…
Really difficult to setup and not user friendly at all. Support was very active though which eased the pain but the system is not intuitive
April 8, 2026
Reply from eVoice
Hello Kristina - We’re glad to hear that our support team’s response helped you with the Default 24/7 scheduling. We’re continuously working to make our apps and products easier and more intuitive to use. If you ever need live support to walk you through setting up or using any feature of our products, we offer phone support Monday through Friday, from 8:00 a.m. to 8:00 p.m. at (877) 581-5789. We’re always happy to assist and to make the best use of your time.
I never signed up for or used EVOICE but charged month after month
I never signed up for or used EVOICE SERVICES, yet they have been charging my Bank of America credit card for a long time. I also noticed a pattern: when my card is locked, no charge appears, and when it is unlocked, the charge goes through again.
If this were a real subscription, I would expect the company to contact me when a payment failed. That never happened, not by email and not by phone.
Based on my experience, this raises serious concerns about how this company operates. I honestly wish there were a zero-star or even negative-star option, because this experience made me feel like I was being charged unfairly with no explanation. Please check your statements carefully and stay cautious.
October 9, 2025
Unprompted review
Reply from eVoice
Hello Sivashish - Thank you for your replying to our request for additional information. We're sorry to read about your experience.
Based on the details provided, the name and email address combination does not match any active subscriber in our system. As you indicated that you did not set up an account, it is possible that your credit card information was used fraudulently with a different email address. In such cases, you would not receive notifications regarding the account, including any account status updates. This information would go to the email address used during account set up. Card-Not-Present Fraud is the most prevalent form of credit card fraud, where criminals use stolen credit card details for online purchases. Given this situation, it appears that your card information has been compromised. We recommend contacting Bank of America directly to report the issue and take the necessary steps to secure your account and address any unauthorized charges.
You may certainly contact us directly via phone for further information at (877) 581-5789. We are in the office Monday through Friday between 8 am and 8 pm EST.
The rep was very polite and helpful but…
The rep was very polite and helpful but my request was not followed up on at all. I asked for an altered receipt with more information on it and they agreed that wouldn't be a problem. I never heard anything again.
April 3, 2026
Reply from eVoice
Hello Greg - We apologize for the delay in providing the invoice request. We connected with you via chat on April 1st regarding additional information needed to validate your account. Once this information is received, we’ll be able to complete your request. If you have any questions, please reply to the follow-up email that was sent. Our team is eager to get this resolved for you.
Terrible customer service
April 2, 2026
Reply from eVoice
Hello Kevin - We’re sorry to hear you were disappointed with the service. According to our records, you signed up on March 27 and requested a refund within three days, which was promptly processed and completed. While we regret that the service didn’t meet your expectations in such a short time, we did honor your request quickly and without issue.
eVoice is awesome been using eVoice for…
eVoice is awesome been using eVoice for about 10 years never had a problem good price and good service!
March 24, 2026
Reply from eVoice
Hello Gary - Thank you for being a long-term customer and for the kudos regarding our pricing and service!
EVoice is a COMPLETE WASTE!!!…
EVoice made the account process complicated, they don’t understand D/B/A & denial is guaranteed because they could care less about your business needs. They will deny your DsL, & make you take unnecessary steps which becomes a complete waste of time.
March 29, 2026
Reply from eVoice
Hello Localchaptercorp- We understand your frustration regarding the FCC‑mandated toll‑free number registration required for customers who wish to send SMS messages to their clients and contacts. These guidelines were not created by eVoice; they are federal requirements established by the FCC to maintain compliance with current text‑message regulations and to help reduce spam and fraud.
Businesses choosing to register must provide an online web presence (website, social media) for their organization, along with clear opt‑in and opt‑out messaging to ensure proper consent and transparency for all recipients.
Once you have met the requirements of the registration and are approved you will be able to communicate via sms messaging. We are always happy to help should you need assistance along the way. While this has been a speed bump for many customers those who have complied with the updates are now approved.
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