The agents quickly following up on customer concerns and actually doing what they say. I've 3 small parts missing in a couple of stages and they were quickly supplied to me as they promised.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am building the Nissan skyline. Thers has been a few issues missing throughout the hole process. Fanhome costumer service have been absolutely brilliant. Every issue was solved and I had the parts i... See more
Company replied
Just worked with a gentleman named Mario to get some replacement parts, 2 that were damaged and one that I lost, and he was great in getting all the info from me that he needed in order to make sure I... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
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This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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This is the worst collecting experience….Think twice before committing
This is the worst collecting experience of my life. I would give negative if possible. I started two subscriptions with De Agostini 2 years ago and today I still cannot complete any of my collections. Initially there were some problems with shipping, duplicates or missing parts or even broken parcels. Although all the issues were solved in a week or two. After the transition to Fanhome, what was not perfect, now is very bad. Since the beggining of this year, the shipments just stopped and the only thing I receive are excuses. Im waiting for the last 6 issues to complete my assembly for 6 months already with no given expected delivery date. It is a very frustating experience from the customer point of view. Im not even considering the $ I have invested in something i cant even complete. I’m considering look for legal advise in how to proceed from now on.
July 27, 2026
Unprompted review
Reply from Fanhome
Hi Marcelo,
We’re very sorry to hear that your experience with our services this time has not been satisfactory, and we appreciate your feedback.
Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
Kind regards,
Fanhome
I have ordered from here and they are…
I have ordered from here and they are really good and delivered fast thank you
July 26, 2026
Reply from Fanhome
Hi Liam,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Excellent service as always
Excellent service as always. Kindly sent an email explaining parts missing. Sorted oout there& then. Quick response. Loyalty is a bud party for me.
July 27, 2026
Unprompted review
Reply from Fanhome
Hi sharif islam,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I am building the Nissan skyline
I am building the Nissan skyline. Thers has been a few issues missing throughout the hole process. Fanhome costumer service have been absolutely brilliant. Every issue was solved and I had the parts in no time. Thanks again for all your help and looking forward to start building the skyline its going to look amazing. 😁
July 27, 2026
Unprompted review
Reply from Fanhome
Hi Chris,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Jacob,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
It was easy but also hard to find other…
It was easy but also hard to find other peices to the vehicle your subscribed to.
July 24, 2026
Reply from Fanhome
Hi Patrick,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Ive been with them for a while doing…
Ive been with them for a while doing the star trek enterprise d model and enjoyed it soo far there has been some problems with delivery but was sorted very quickly would highly recommend them and the quality is brill
July 25, 2026
Reply from Fanhome
Hi Anthony Howes,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I have been waiting on my Ford Mustang…
I have been waiting on my Ford Mustang shipments for awhile now and my john wick ford mustang 1/8th build keeps getting blocked.
July 24, 2026
Reply from Fanhome
Hello Roy,
We’re saddened to learn that your experience with our services has not been what you had hoped for. We sincerely appreciate your comments. Please rest assured that our team is working to contact you as soon as possible to offer the help you need regarding your request.
Kind regards,
Fanhome
All good so far
July 21, 2026
Reply from Fanhome
Hi Kevin,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Joshua,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Thank u so much for my delivery can’t…
Thank u so much for my delivery can’t not wait for it to come
July 21, 2026
Reply from Fanhome
Hi Lee Vaughan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hello Michael,
We’re very sorry to hear that your experience with our services this time has not been satisfactory, and we appreciate your feedback.
Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
Kind regards,
Fanhome
Not so good I have been trying to…
Not so good I have been trying to cancel my subscription but I can't get a hold of anybody and that they're still taking money out of my personal account when I no longer have access to the atlas app
July 23, 2025
Reply from Fanhome
Hello Rickie,
We sincerely regret that your experience with our services on this occasion has not been satisfactory. We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Worst collecting experience of my life be warned!
Honestly should be able to go into the negative. Worst collecting experience of my life. Almost 3 years in an still cannot complete my kit. Due to Fanhomes business practices and fake customers service reps like BAC on facebook. Be forewarned. They will take forever to get you the product, They will lie again and again, They will blame again and again. I hope they face major legal action soon.
July 23, 2026
Unprompted review
Reply from Fanhome
Hello Adam,
We sincerely regret that this has been your experience with us. This is not what we aim to deliver. We’ve shared your comments with the relevant team to ensure your feedback is reviewed and to help prevent similar situations in the future.
Thank you for taking the time to share your experience.
Sincerely,
Fanhome
Great customer support every time
Great customer support every time I've reached out. Always get a response in less than 24 hours (unless it's the weekend).
Erjona was super helpful and resolved my issues in a couple of mails.
Battery pack on the unit I'd collected was defect. Sent in a video of the issue and I was sent the same issue with the new part. Which was shipped within 24 hours.
July 23, 2026
Unprompted review
Reply from Fanhome
Hi Dave,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Communication is great
Communication is great. Updates on the progress of my order every step of the way.
July 21, 2026
Reply from Fanhome
Hi Jeffrey,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Payment schedule cost
I emailed regarding concerns about the payment schedule, and the actual total cost, and the team provided a helpful breakout of each monthly cost and was very courteous.
Looking forward to the product build!
July 21, 2026
Reply from Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi BrianTillotson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Very confused about when I will receive…
Very confused about when I will receive this. I signed up for th Falcon subscription but was given a very nebulous answer when I asked when I would start receiving it. There do you need to wait for a certain number of subscribers before you can create the next batch?
July 21, 2026
Reply from Fanhome
Hello Todd,
We’re very sorry to hear that your experience with our services this time has not been satisfactory, and we appreciate your feedback.
Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
Kind regards,
Fanhome
Very easy
Very easy. You just have to remember to select the Country you are in so you can see what models are available (not all models are available in all Countries). Easy to order. You can subscribe to a model if you do not want to pay for it all at once or you don't want a whole kit at once.
July 20, 2026
Reply from Fanhome
Hi Robert,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
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