Building detailed models requires precision, and Fanhome truly stands behind their products. Whenever a small issue or missing part popped up, their customer service team handled it quickly, professio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am building the Nissan skyline. Thers has been a few issues missing throughout the hole process. Fanhome costumer service have been absolutely brilliant. Every issue was solved and I had the parts i... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
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An amazing experience over the years I have been building with fanhome Just recently finished building the Nissan skyline r34 build looks amazing Customer service agents are great whenever... See more
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Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Phone call was fast
Phone call was fast, clearly understood and resolved quickly
August 3, 2026
Unprompted review
Reply from Fanhome
Hi mike c,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Fanhome delivers excellent customer service
Building detailed models requires precision, and Fanhome truly stands behind their products. Whenever a small issue or missing part popped up, their customer service team handled it quickly, professionally, and without any hassle. Knowing a company has your back makes taking on a big build totally stress-free. Highly recommend Fanhome to any collector or builder!
August 3, 2026
Unprompted review
Reply from Fanhome
Hi Matthew,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I started with the collection because I…
I started with the collection because I like the Ferrari. However, I didn't notice the costs and by the time I found it it was already late because I knew I wasn't going to be able to continue paying it. Now I'm going to have to get rid of the pieces I have. I would recommend to Fanhome that the visualization of costs is more accessible.
August 3, 2026
Unprompted review
Reply from Fanhome
Hello Alberto,
We’re saddened to learn about your experience.
This is certainly not the standard we aim for.
We’ve shared your comments with the relevant team, so improvements can be made to help prevent this from happening again.
Sincerely,
Fanhome
Customer Service
Having several builds with Fanhome everything is easy and straightforward, well informed and customer service has been fantastic any issues with items in packages have been dealt with fast and promptly ( Anila & Erjona are brilliant ) Will certainly be signing up for more builds.
August 3, 2026
Unprompted review
Reply from Fanhome
Hi Phill Lindsey,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Apparent unethical practices
**UPDATE – 03/08/2026**
As promised, I am continuing to update this review while the matter remains unresolved.
As of today, **03/08/2026**, I am **still awaiting the £121.80 refund** that Fanhome agreed to pay following the cancellation of my *Back to the Future* DeLorean subscription.
There has been no further progress since my last update. Despite the previous confirmation that the email stating my refund had been processed was itself inaccurate, I remain in exactly the same position: no refund, no revised timescale, and no indication of when the payment will actually be made.
At this stage, the agreed **7–10 business day** processing timeframe has long since passed. Over the course of this matter, I have raised support tickets, exchanged numerous emails, and contacted customer services repeatedly. Despite these efforts, I am still waiting for the refund that was agreed several weeks ago.
I appreciate that administrative issues can arise from time to time. However, I believe it is reasonable to expect an agreed refund to be processed within the stated timeframe or, failing that, for clear and consistent updates to be provided. Unfortunately, that has not been my experience.
At the time of writing, I remain out of pocket by **£121.80**.
As with my previous updates, I will continue to update this review regularly until the matter has been fully resolved. If Fanhome processes the refund or provides a satisfactory resolution, I will update this review accordingly so that it remains an accurate record of my experience.
August 3, 2026
Unprompted review
Reply from Fanhome
Hi SmokiestJoe,
Thank you for contacting Fanhome.
We are very sorry for the inconvenience.
We suggest you reach out to us via our email support@uk.fanhome.com so we can assist you correctly, as we need to carry out a few checks.
We always do our best to help our customers with anything they may need, and contacting us by email will allow us to review your case in the right way.
Thank you for your patience.
If you have any other questions, please let us know.
Kind regards,
Fanhome Team
Reply from Fanhome
Hi Dominic,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Derrell,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
So far I'm loving this.
July 29, 2026
Reply from Fanhome
Hi Vincenzo,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
I was able to make my order
July 31, 2026
Reply from Fanhome
Hi Kevin,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Great quality of parts and service
Great quality of parts and service, able to get help through what's app if unsure of anything very happy with my r2d2 build even started the ducati, just dont tell the misses 😀
July 28, 2026
Reply from Fanhome
Hi Luke Holland,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Poor service
Poor service, parts always on backorder not happy with the builds, just an all out bad company to go threw, wouldnt recommend this company to no one.
April 25, 2026
Reply from Fanhome
Dear Aaron,
Thank you for taking the time to share your thoughts; your feedback really helps us make things better for everyone.
We are very sorry for the situation, and we will contact you immediately via email.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
Reply from Fanhome
Hi Jack,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Fanhome has always replied quickly
Fanhome has always replied quickly, and sorts out whatever issue I'm facing. From shipping questions, to letting them know about a late payment, they are right there.
Thanks Fanhome!
July 29, 2026
Unprompted review
Reply from Fanhome
Hi Matthew Thompson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Its was easy to sign up
Its was easy to sign up. Everything was listed. What your be getting with each subscription. Very easy to make the right choice for me.
July 25, 2026
Reply from Fanhome
Hi Christopher Hancock,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Leonardo,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Hasn’t came through yet but customer…
Hasn’t came through yet but customer service is good so far😁
July 27, 2026
Reply from Fanhome
Hi Liam,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
sufferd a few times with missing isues
sufferd a few times with missing isues. most prevous problem i waited 2 months for my next isue after spending over £600 . asked for refund/discount was told {dont worry were stil dealing with your request} to then be told 2 month later your package was dileverd .. VERY POOR CUSTOMER SERVICE
May 25, 2026
Unprompted review
Reply from Fanhome
Dear James,
Thank you for taking the time to share your thoughts, your feedback really helps us make things better for everyone.
Since we can’t identify your account from the details in your review, could you please contact us through the email support@usa.fanhome.com.
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
I love the products that you guys do…
I love the products that you guys do and you send out.It's absolutely fantastic.I love it.Please send them all out.I love it
July 24, 2026
Reply from Fanhome
Hi Matt,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hello Timothy,
We’re saddened to learn that your experience with our services has not been what you had hoped for.
Please rest assured that our team is working to contact you as soon as possible to offer the help you need regarding your request.
Kind regards,
Fanhome
This is the worst collecting experience….Think twice before committing
This is the worst collecting experience of my life. I would give negative if possible. I started two subscriptions with De Agostini 2 years ago and today I still cannot complete any of my collections. Initially there were some problems with shipping, duplicates or missing parts or even broken parcels. Although all the issues were solved in a week or two. After the transition to Fanhome, what was not perfect, now is very bad. Since the beggining of this year, the shipments just stopped and the only thing I receive are excuses. Im waiting for the last 6 issues to complete my assembly for 6 months already with no given expected delivery date. It is a very frustating experience from the customer point of view. Im not even considering the $ I have invested in something i cant even complete. I’m considering look for legal advise in how to proceed from now on.
July 27, 2026
Unprompted review
Reply from Fanhome
Hi Marcelo,
We’re very sorry to hear that your experience with our services this time has not been satisfactory, and we appreciate your feedback.
Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
Kind regards,
Fanhome
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