fixmybrokenscreen.co.uk Reviews 

794
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its speed, professionalism, and efficiency in handling repairs for various devices like MacBooks, iPads, and Apple Watches. Many people appreciate the fair and competitive pricing, often noting that the costs are significantly lower than those quoted by official stores or other repair shops, saving them considerable money. The quality of the repairs is frequently described as outstanding, with devices returned looking and functioning like new. The staff are also commended for being polite, professional, and helpful throughout the process, providing clear communication and quick turnaround times. However, some reviewers were not happy with the product quality, mentioning issues like devices returning with new scratches, non-functioning components after repair, or receiving partial repairs for the price of a full one. A few other people also felt that the service was appalling, experiencing delays, lack of communication, or receiving devices in a worse condition than when they were sent.

What people talk about most

Service

People report positive experiences with service, often highlighting the speed, efficiency, and excellent... See more

Product

Customers consistently note ambiguous experiences with product repairs, with many praising the swift service... See more

Price

Clients share positive opinions on price, with many reviewers highlighting the great value, reasonable... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with repairs... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Struggled to find somewhere to send my MacBook Air. Found this company and everything has gone like clockwork - ordered a new screen and paid on the Sunday - item collected by my postman on the monda... See more

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Phoned for an estimate to replace broken face glass.The price was much cheaper than anticipated,after getting all instructions how to pay and book the repair sent watch to them.Watch was returned in... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

794 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(794)

165 reviews in the last 12 months

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Rated 5 out of 5 stars

Repair to Apple Watch 5

Needed glass replaced on Apple Watch 5. Ordered online and next day watch was received by them and they advised LCD was burnt out. Agreed repair Friday and watch received repaired on Tuesday. Service and price very good and would recommend them.

October 2, 2025
Unprompted review
Rated 5 out of 5 stars

Simple, cost effective iPad battery replacement…

Cost effective battery replacement brought an old iPad Pro back into use. Service was simple to use and very quick with iPad returned in 4 working days including posting with plenty of communication of status which was important as a first time user. Repair seems well executed with no visible damage and price was very competitive, so happy to recommend.

September 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of replacing the entire LCD panel (panel was thankfully intact), which saved me about £60-£80. Good quality work, pencil works fine as well.

September 16, 2025
Unprompted review
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Rated 5 out of 5 stars

I honestly wasn’t sure at first if it…

I honestly wasn’t sure at first if it was going to work out, but I’m so glad I went ahead with it. The whole experience was amazing from start to finish. The service was quick, professional, and the quality of the screen replacement is outstanding. I genuinely can’t believe I have my MacBook working perfectly again — it looks and feels brand new! Highly recommend.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

They were able to replace the screen on…

They were able to replace the screen on my Macbook Pro for a pretty fair price especially compared to Apple and other competitors. Service was also pretty good. I was able to pick up my laptop the day after dropping it off. I'd highly recommend.

September 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Very pleased!

I was certain it was just a broken screen, because the iPad still worked, but slivers were coming out. Tried the iStore in Northampton, but they only offered a trade-in versus new iPad.
Paid £75 plus £14.99 postage for Royal Mail Tracked 48 to Whitechapel and Royal Mail Tracked 24 back to Northampton. Royal Mail brought the label and collected on 10th and I received my fixed iPad on 16th. Messages received for each step in the process.

September 16, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. I send a MacBook Pro back 6 months after they had fixed my flexgate issue as it had failed again and they dealt with it within a few days. Free postage both ways. Highly recommended.

September 2, 2025
Unprompted review

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