fixmybrokenscreen.co.uk Reviews 

798
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and quick turnaround times for repairs. Many people appreciate the competitive and fair pricing, often finding it significantly cheaper than other options or manufacturers. Reviewers also commend the staff for being polite, professional, and helpful throughout the repair process. The quality of the repairs is frequently described as excellent, with devices returned looking and performing like new. However, some customers also noted issues with the product after repair, such as devices not turning on, developing new problems, or having additional cosmetic damage like scratches or residue.

What people talk about most

Service

Consumers find service to be positive, with many reviewers highlighting the speed and efficiency of repairs,... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction with repairs,... See more

Price

Customers consistently note positive experiences with price, often finding it well-priced for significant... See more

Quality

Users describe positive interactions with quality, with many customers expressing delight with the results of... See more

Staff

Clients share positive opinions on staff, with many reviewers describing them as helpful, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Struggled to find somewhere to send my MacBook Air. Found this company and everything has gone like clockwork - ordered a new screen and paid on the Sunday - item collected by my postman on the monda... See more

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Replaced the screen on my MacBook. Kept me updated during the whole process and charged a fair price for the work carried out. The premises were tidy and the staff professional. Overall, a very positi... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

798 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(798)

170 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service. I send a MacBook Pro back 6 months after they had fixed my flexgate issue as it had failed again and they dealt with it within a few days. Free postage both ways. Highly recommended.

September 2, 2025
Unprompted review
Rated 5 out of 5 stars

They take the hard work out of getting…

They take the hard work out of getting a repair done. The website is easy to navigate and arrange a repair, My iPad was picked up from home by Royal Mail and delivered to FIXMYBROKENSCREEN.CO.UK
They kept me informed of each process in the repair and it was returned to me within three days, and that was including a bank holiday.
Excellent service and one which I can heartily recommend if you have a device that needs attention. 10 out of 10

August 28, 2025
Unprompted review
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Rated 1 out of 5 stars

Macbook Repair - No Answer

I sent a Macbook in for repair. The website promises a repair within 1-3 days, but it has been over 10 days with no update. I've tried Whatsapp and calling. I'll adjust the review if I ever get a reply.

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing

What an amazing company, second to none. I sent my daughters iPad Air 5 to this company to repair a broken screen after my daughter dropped it, and 4 days after me posting it, it was back in my hands looking as good as the day we bought it.

I am always skeptical about sending things off to be repaired but I had no need to worry at all with these. I was kept in the loop the whole way through the repair and return postage.

I will be sending a 2nd iPad to these in the next few days for repair knowing I can put my full trust in their work. Thank you!

August 23, 2025
Unprompted review
Rated 5 out of 5 stars

Apple Watch Ultra 2 screen repair

After speaking to several other repair shops about what I thought was a cracked screen on my Apple Watch Ultra 2, I visited the team at Fixmybroken screen and without even taking my watch off they told me that I didn’t need a screen repair and that it was just the tempered glass protector that was cracked and replaced it within £10 minutes - saving me loads of time and several hundreds of pounds! Really quick, expert and trustworthy service! Will definitely use them again.

August 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Honoured the repair warranty

Took my macbook pro in for screen replacement, it came back and unfortunately broke again within a few days but after a bit of back and forth they fixed it again no extra charge. Laptop working fine. Good price. Good guys and I would defo use again

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

My third repair

This is the third time I’ve had to repair my screen with this company. I’ve been impressed with the repair quality, communication and speed each time.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

Super service

Super service
Very fast, excellent communication and the watch is as good as new. I definitely recommend

August 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Top professional repairs

I’ve used FMBS five times now with multiple devices. Always a top professional repair in a fast turnaround. This time was a rear glass fix to iPhone 14 Pro and it arrived back within 5 days looking as good as new.
Highly recommended.

August 9, 2025
Unprompted review
Rated 5 out of 5 stars

Expert and professional service

I received very good service. My screen was fixed really well. During the course of the process I found the team able to answer questions, solve problems, and the turn around time was excellent. The pick up and return service worked very smoothly

August 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service from Iwatch repair!!
My apple watch battery failed just before going on holiday. Apple store quoted £150 and approx 30 days for repair.

Filled in the simple form for Iwatch repair, post office collect watch next day and watch was back with me 2 days later. Fixed for £60 (inc next day delivery)

August 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Perfect service

Perfect service. Just as we hoped and at a better price than we expected. Thoroughly recommend! ..Gordon and Ange

August 7, 2025
Unprompted review

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