Foodbunker 

WHERE IS MY ORDER......SCAM SCAM SCAM...TOOK MY MONEY NO PRODCT AFTER ALMOST 1 MONTH..NO RESPONSE FROM EMAIL OR PHONE...ANOTHER TECH COMPANY SCAM..LEAVE IT TO THE CALIFORNIANS TO CLAIM TRANSPARANCY WHILE THEY RIP OFF AMERIICA

DONT NOT BUY FEOM THEM

Most comments below have said what I want to say but let me reiterate:

1. As one reviewer mentioned in his detailed explanation below: This is not a Chinese company. This is likely a US company that sells products they’ve sourced from China. I’ve bought from many similar companies before, shipping usually takes longer, but the products have been solid. Those companies typically have much better communications and customer service.

2. I don’t think the FoodBunker people set out to be scammers. They are probably just a group of ( i-word ) who have zero idea how to operate a business. Nor do they have the integrity to care when problem occurs. Now they probably realize this is a bust, so instead of actively fixing the problem, they are doing the bare minimum for damage control - which is to delete negative comments on FB and Insta and ignoring all the emails and calls.

3. I got a feeling that the product, if you’re luckily enough to eventually receive it, is solid. But at this point it’s not worth the trouble waiting for them.

The bottom line is, these people shouldn’t be allowed to continue their business. Dispute the credit card charge, report them to BBB, write reviews everywhere. Bring them down.

This is a scam! We ordered over a month ago, contacted the company three times with no answer. Although they were very quick to charge our credit card, no product received.

I ordered this product almost 2 months ago and have not received it. I asked for a refund 3 weeks ago and no response. My bank is now investigating and I am getting in touch with the Better Business Bureau as we speak. Do not order

Guys, let me shed some light on this for people who don't understand what's going on.

This isn't a "Chinese company." It's American technically, it's just that it's a dropshipping company. All this guy did was find a product on AliExpress (or similar dropshipping supplier) that he thought would sell well. He set up a brand, built a website on Shopify, and then paid to have some marketing videos made, and that's all she wrote. Next all you do is pay to advertise that on YouTube, Facebook, etc., and BAM... You got yourself a money making website with little upfront investment.

The product itself is NOT American made. They do come from China. You place your order through the site, the owner manages the order and then places an order through the dropshipper (usually some Chinese company that sells a bunch of cheap crap) on your behalf, and the Chinese company is the one that actually sends you the product. The owner of the site (supposedly someone named Sam Klein) never actually handles the product.

Not ALL websites like this are scams, but these companies are usually all borderline shady in some way. They aren't in it for the long haul usually. They just want fast cash, usually to convert to a new business venture because these site owners don't own these products, so they can usually only take them so far. The site owner can't really guarantee how quickly a product will ship, how long it will stay in stock, or whether or not it will go end of life or run out of stock completely. Often times if the website owner does a good job on marketing and finds a product to sell that seems useful to all of us then it's almost like his success becomes our downfall. He ends up taking more orders than he can process and may run in to fulfillment issues.

Businesses like this aren't illegal. And in general if you want to avoid buying Chinese junk then just learn how to identify a Shopify website and dropshipping product. If you've seen one you've seen 'em all, and 9 times out of 10 it seems that these sites will just be selling crap.

Hope this helps.

UPDATE: The "Sam Klein" that's listed on the website as a contact is probably the same Samuel Klein that was arrested in 2014 and sentenced to 5 years in prison for orchestrating a scheme to defraud immigrants. Why do I assume this? Because the ICE article that mentions his arrest says he lived in the Hancock Park area of Los Angeles. Guess where the address on the Food Bunker website is? 4 minutes away from Hancock Park. And Google Maps street view shows an address at a building that looks abandoned and/or condemned. Granted, these photos could be old but photo copyright is this year. A city as big as LA would have updated Google Maps data. Coincidence? You decide.

On FEBRUARY 28th, I ordered family packs (3 of each size container) in all colors: clear, blue, green and pink from what looked like from the website, a company in california. March 19 email saying it was on the way with details written in Chinese. April 1 I picked up the order that only contained the clear pouches. I emailed that day to ask where the rest of my order is. I also contacted my credit card company that same day. Not getting any response, I sent a second email April 4, I received their response on April 10 wherein they said my order was on the way and I would be getting it any day now. They quoted the same exact tracking number i was initially given back in March. To date, April 18, 2021, my order has not been satisfied and the dispute is ongoing through my card company. Foreign companies doing business in the United States should be required to identify where the inventory is prior to purchase. Had I known I would have been waiting on a shipment from China, I would have NEVER ordered.

Over a month ago, I ordered Food Bunkers storage bags with express international mail. I HAVE YET TO RECEIVE MY ORDER! I have emailed them and 2 days later I got an email back saying that the order had been shipped - duh? A month for express mail is ridiculous. Their customer service lacks to say the least. DO NOT BUY FROM THIS COMPANY UNLESS YOU WANT TO JUST GIVE AWAY YOUR MONEY!

Update 5/1: I also got an email from this Sam Klein. When I first ordered their set, the email with tracking I got was for the order to be sent from China. When this Sam Klein responded to one of my emails, he gave me a song and dance about shipping from Los Angeles and that one of their shipments had been held up and the next shipment was to be made May 6! Who knows when/if/where he will receive it. They should at least get their story straight! I've asked for a refund twice which they have blatantly disregarded so I'm working through my credit card company for a refund since paypal was not on offer from them (I wonder why).

DON'T BUY FROM THIS COMPANY!!!!

The food bunker team has had their struggles. I know, I experienced it. My order was delayed and I had trouble reaching someone there.

That said, their product is pretty awesome and works well. Once I did get ahold of their team, they worked hard to correct their mistakes.

They have some growing to do, but I suggest showing a small business some patience.

Don't waste your money! This is a SCAM. I left three phone messages and 2 emails. They never replied. They charged my credit card immediately and never sent the product. I have been waiting over a month.

Another victim of Foodbunker. A rip-off company. Does not deliver product and will not respond to emails. Hope the Federal Trade Commission gets involved soon.

This has got to be a scam.

First, there have been NO replies to any of my 4 emails concerning my order placed on March 23.

Second, they posted a note about order updates:

"4/7/2021 We have been receiving e-mails that the tracking numbers or products have not been received by some of our valued clients. We sincerely apologize about the inconvenience, if this is your case. Please e-mail us at orders@foodbunkerxxx and we will assure your 100% Satisfaction.

Thank you for your continued support.

Sam Klein
Client Satisfaction Manager"

Of course then they never DO answer the emails you send. This is a stall tactic.

Their Facebook page hides complaint messages and does not accept Inbox messages.

My credit card company tells me I can’t contest the charge until after 30 has passed since the order was placed.

Apr 11, after 4 emails and nearly a month I received a response from from someone named Vernon V apologizing for the “inconvenience” of how my order is being handled. While a response was welcomed I still have major issues with this company’s lack of transparency and business ethics. First, no response after 2 business days should mean no business. I don’t care how small your operation, if you are so busy you can’t communicate with your customers then hire more people. Second, nowhere on their site do they give, even remotely, an indication that this product ships from China and nowhere is there an indicator that it will be a full MONTH+ before it arrives. I know we are all spoiled with Amazon’s “here in a day” shopping but 4 weeks is absolutely ridiculous.

*****. UPDATE *****

My credit card company successfully reversed the charges after 30 days. Whether this is fraudulent or legit, this company has horrible customer service. Those very few who state they received their orders are suspect as I placed my orders long beefier they stated they placed theirs and my order kept getting “ pushed back”. Glad to be done with this awful experience.

DO NOT BUY FROM THIS COMPANY . . . Read a few of the reviews and you will see why.

Hmmm. The things they don't tell you. This product is from China.

Like many in this review page, the order was placed and many weeks pass without any sign of product or the email they promised stating that the order was shipped has never been received. Close to $100 in products ordered (they had no problem removing the money from my account) and still nothing. Order placed 03/14/2021 . . . silence past the first email that says Thank you your account has been charged.

I hate online shopping. Give me a retail store over this madness.

They have my $60 and I have nothing !! Please do not do business with them !!

I placed an order two weeks ago and they haven't sent me my order. My recommendation is to treat this like a scam and save yourself the headache.

Wish I could leave zero stars. This is a SCAM. The company is in Asia somewhere. No phone number/customer service. Never shipped product. They don’t respond to emails. I have called my credit card company and received a provisional credit. It will be interesting to see if my credit card company can find them.

SCAM!!!!
I HAVE REPORTED TO THE LA BBB & TO THE FTC-WHO IS GOING TO STOP THIS ILLEGAL ACTIVITY???
On March 18, 2021 I ordered product (order 7309)
and paid $95.99. The product was NEVER shipped & I never received the product. I have sent numerous emails and made many calls. The website has a Orders Update tab that changes that state that many have not received their product and to email them-which I did many many times. It is obvious this is a scam and I want my money refunded immediately and this company needs to be stopped and consumers warned about their fraud.

Product never delivered. I do not believe this is a legitimate business. My credit card was charged a month ago. No communication, no confirmation email, no shipping details. Absolutely no communication. Have to put in fraudulent charge now on credit card.
I have no understanding why the company would fabricate such a seeming useful & environmentally positive product for scam. Baffles me.

I ordered bags on march 17 2021 got a thanks for ordering but no tracking or delivery...I email them got no reply! They took the money on march 18 th! The ads for foodbunker are everywhere! Not happy...

I purchased two sets on March 4th. I got an email thanking me for using the website. I did not get an order confirmation or any other communication.

I went to the website on March 11, to look for a way to contact the company. The only way to contact them is through a webform. I described my situation. I received an email thanking me for using the website. I haven't been contacted about my order.

I went back to the website and complained again on March 17th. I still have not heard back from them.

Now, it is March 28th and I have not received an order confirmation, receipt, shipping notice, or the product.

Food Bunker is a scam.

EDIT: I forgot to say they took my money immediately, when I placed my order on March 4th.

EDIT: I see where the company is asking someone not to ruin their reputation, with bad reviews. They probably could prevent bad reviews, by just communicating with their customers. Send an email acknowledging their order. Send an email explaining any delay. People would be more understanding if they would just communicate. Instead, the company takes your money and you don't hear anything from them.

EDIT: I sent a letter to the email address Foodbunker posted in response to other posts here. I sent it at 5:58 AM US Eastern Time on March 30, 2021. I received a response at 11:10 AM US Eastern time, stating that my order had been shipped. I used the tracking number to look it up. It had been issued a shipping label at 6:53 PM Shenzen time (6:53 AM US Eastern), almost one full hour AFTER I sent my email.

The shipping company says it will take another week to arrive. We will see. In the mean time, I will keep my review at 1 star.

EDIT: It is now April 10. The package is still "in transit." As an American, I'm used to shipping companies listing the current city a package is in. This company doesn't do that. It just says in transit.

Placed my order on Febrary 28. I haven't received the product, nor have I been given any updates. I did send one email, but didn't get a response.