Foodbunker 

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Rated 2 out of 5 stars

Like many others, I'd placed an order and received no response to two follow up emails. I went back to their website, clicked on "Orders Update" in the top bar and found a message from a Sam Klein apo... See more

Rated 1 out of 5 stars

Placed order in April, and have yet to receive the product. So, even if you give them the benefit of the doubt, considering Covid19, they have chosen not to respond and more importantly they continue... See more

Rated 1 out of 5 stars

Ordered thru website , confirmed and charged right away , more than a week no shipping info , sent 2 emails no response , site say 24/7 customer response...called 1800 number , just a recording..can... See more

Company replied

Rated 1 out of 5 stars

after assurances & promises that I'd get tracking information by now for an order I placed 24 days ago, I've had enough. I'd be patient for the product--to a point--if they just followed through on th... See more

Company details

  1. Business Services

Written by the company

Customer Satisfaction is our #1 Goal. If you are experiencing any issues please e-mail orders@foodbunker.io - and we will assure your 100% Satisfaction.


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(129)

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Rated 1 out of 5 stars

Ordered from them on Web

Ordered from them on Web. They took money but did not send confirmation email or ever deliver product. They have not responded to emails or phone messages.

March 22, 2021
Foodbunker logo

Reply from Foodbunker

Hello Valued Customer,

We apologize about the inconvenience, please email orders@foodbunker.io and we will rectify this issue for you immediately.

Thank you,

Customer Support
orders@foodbunker.io

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Rated 1 out of 5 stars

I got an email saying order was…

I got an email saying order was delivered... I hope is real .

Update: March 25 . Today I received the product. It seems to work well and still don’t try it with food inside. I will update tomorrow, thanks .

March 21, 2021
Foodbunker logo

Reply from Foodbunker

Hello Geraldine -

Your order has indeed been delivered. Please let us know if there are any issues with the products, or why the 1 star review was given?

Thank you,

Customer Support

Rated 3 out of 5 stars

I wish I had googled and found these…

I wish I had googled and found these reviews before ordering. Ordered and charged on Mar 7. It is now Mar 19 - no shipment notification, no response to emails.

Edit 3/23. The items have finally shipped and are due in a few days. Communication goes a long way toward customer satisfaction.

Edit 3/25. My order arrived today. I ordered 2 and they sent me 3. I'm not sure if that was a mistake or a bonus for the delay. I'll update again after trying them out.

Edit 3/25. Well, it wasn't a bonus food bunker. It was the wrong item. I ordered 2 large and I got a multi-pack of 3 sizes, which I don't want. Emailed the company, but I have yet to get a response to any of my other emails, so we'll see what happened here.

Edit 3/26. Per the message below, I did receive a full refund on one of my orders. Another rep said I would be shipped additional product, but that was before the refund, so I'm not sure now.

The product seems to be solid and I look forward to using it. World events happen, I think we all understand that, but you need to communicate to your customers and let them know what's going on, long before they get upset and start posting bad reviews. I have increased my rating to a 3.

March 19, 2021
Unprompted review
Foodbunker logo

Reply from Foodbunker

Hi Roger -

We are a new company and we got hit by Customs holding our goods (this is our 5th shipment). Their response has been because they are short due to COVID-19... bla bla bla.

Nonetheless, it is our fault. We never anticipated this.

We had a very bad systems issues and are doing our best to make all customer happy. We are issuing you a refund immediately. Please communicate with me via e-mail vs keep destroying us with bad rating. We are doing our best, and are here for all of our clients.

Thank you,

Sam Klein
Client Satisfaction Manager

Rated 1 out of 5 stars

It's Been Two Weeks, Where's My Order!

I ordered the large set of FoodBunker storage containers on March 3, purchased through the Shop App. It is now March 15 with no sign of my order, no reply to multiple emails sent to the company, no indication that my order has even been processed. On the Shop App, it simply shows "Order Placed". It has shown that status since the day I ordered them 12-days ago.

On their website, they promise their orders are shipped out within 24-hours. So it begs the question, where is their warehouse, on the surface of Mars?

I ordered based upon a YouTube ad I saw. I thought they were the coolest invention and wanted to do my part to reduce my carbon footprint.

With no one answering the emails, fulfilling the orders, or answering their phones I would NOT recommend ordering anything from them. I may have just been ripped off of $44, but if it saves future customers from being ripped off...it is a sacrifice I won't bemoan...much.

March 15, 2021
Unprompted review
Foodbunker logo

Reply from Foodbunker

Hello Valued Customer,

We apologize about the inconvenience, please email orders@foodbunker.io and we will rectify this issue for you immediately.

Thank you,

Customer Support
orders@foodbunker.io

Rated 1 out of 5 stars

Ordered thru website

Ordered thru website , confirmed and charged right away , more than a week no shipping info , sent 2 emails no response , site say 24/7 customer response...called 1800 number , just a recording..can give 0 star to be honest ....
Do not order looks like a scam .
Will dispute with credit card company

March 9, 2021
Unprompted review
Foodbunker logo

Reply from Foodbunker

Hello Valued Customer,

We apologize about the inconvenience, please email orders@foodbunker.io and we will rectify this issue for you immediately.

Thank you,

Customer Support
orders@foodbunker.io

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