Excellent communication from Janet at HQ to schedule the appointment and follow-up with details. And today Andrew was at the flat, on time and straight into the installation. He did a brilliant job of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very impressed with the team who turned up to my apartment block today. Ricky, Karl, Leon and Halim took on the difficult work of installing a connection from street to ground floor and then up... See more
Company replied
Fazle came on time and point problem straight way. He was professional and efficiently sorted my issue which caused by previous engineer. We also gave some tips for better signal speed. Thanks to him... See more
Company replied
Incredible install experience with G-Network. Their engineers, Laurence, Alex and Victor, were amazing. Professional, courteous and set up our connection so quickly. Customer service team was very hel... See more
Company replied
Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
G.network broadband service misleading& mistreating a customer!!
I had a reply from G. Network from a person named Ahmed. It seems the person has not even looked at the emails/ phone calls I made to G.network, I have an email to prove that G.network totally did wrong to cancel services. I have email 17/7/26 from Cheryl billing team of G.network admitting the services should have been running appropriately till 1/10/26. Customer services are very well aware of it, yet they stopped services from 9/8/26 for 2 weeks! I hope this time they look into the matter carefully& reply to me. No broadband supplier can be paid when they disrupt services as they wish!!
August 9, 2026
Unprompted review
Reply from G. Network
Thank you for taking the time to share your feedback.
We are sorry to hear about the disruption to your service. Please do contact us directly with your account details at customerservice@g.network so we can review your case as a priority.
Kind regards, G.Network Customer Service
Amazing Installation Work
It was a very big job and Jason, Kam and German did it without any issues, they were kind and respectful, they really did an amazing job. They were here from morning until late afternoon and left everything sorted.
September 9, 2026
Unprompted review
Best service.
Hi, I recently picked g network as I just moved into a new house and actually picked a competitor hyperoptic. However they took a large amount of time for install and would even respond to me, upon deciding to go with g network the difference is light and day. As soon as I ordered service was amazing, was called straight away and then provided what needed to be done. When the engineer came to install they were, quick, professional, knowledgeable and great all round. Definitely will recommend to anyone looking for internet
September 8, 2026
Unprompted review
Karl was very polite
Karl was very polite, knew the job and kept me well informed on the process. Very happy with the service.
September 8, 2026
Unprompted review
Reply from G. Network
Thank you very much for your kind feedback!
We’re delighted to hear that Karl provided you with a polite and professional service, kept you well informed throughout the process, and was able to assist you effectively.
We’ll be sure to pass your lovely feedback on to Karl and the team. It’s great to hear that you’re very happy with the service!
Ahmed
Fazle is very efficient and discreet
Fazle is very efficient and discreet
I genuinely recommend him
September 8, 2026
Unprompted review
Reply from G. Network
Thank you so much for your kind feedback!
We’re delighted to hear that Fazle provided you with an efficient and discreet service. We really appreciate you taking the time to recommend him, and we’ll be sure to pass your lovely comments on to Fazle and the team.
Ahmed
Jamie Walford amazing engineer for set up WIFI
Today we had to recive the wifi and we got an amazing worker called Jamie Walford, out neighborhood had some problems with the router so he went and search for the other one that than worked, before that tho we also had a probelm connecting and he had no esitation to help even more that he should have.
Amazing service and amazing guy.
September 7, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your wonderful feedback!
We’re delighted to hear that Jamie went above and beyond to help you, especially when there were issues with the router and connection. It’s fantastic to know that he was able to find a solution and make sure everything was working for you.
We’ll be sure to pass your kind words on to Jamie and the team. We really appreciate your feedback and are so pleased you received such amazing service!
Ahmed
Amazing service!!!
Jason and Andrew were so friendly and speedy!!! 10/10
September 7, 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that Jason and Andrew were friendly, speedy, and provided you with a 10/10 service. We’ll be sure to pass your lovely comments on to them!
Ahmed
Finally we got it!
We live in a block away from the pavement where fibre optic is embedded and for years we had been struggling with the obsolete ADSL Internet connection. G.Network had visited our location several times and tried their best to provide us with their fibre optic connection. Thanks to their diligence and hardworking, they have successfully eliminated all the obstacles in the end. Now all the residents in the block are having the fast Internet connection with great enjoyment. A massive thank you to the G.Network!
September 3, 2026
Unprompted review
Reply from G. Network
Thank you so much for sharing such wonderful feedback!
We’re absolutely delighted to hear that, after the challenges you experienced with your previous ADSL connection, our team was able to overcome the obstacles and successfully bring fibre connectivity to your block.
It’s fantastic to know that all the residents can now enjoy a faster and more reliable internet connection. We truly appreciate your patience and kind words about the diligence and hard work of our team.
We’ll be sure to share your fantastic feedback with everyone involved. Thank you for choosing G.Network!
Ahmed
Both engineers ,german and Jermaine who…
Both engineers ,german and Jermaine who exceptionally helpful, polite and very knowledgeable a pleasurable experience, they made it seemless
September 3, 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that German and Jermaine were exceptionally helpful, polite, and knowledgeable, and that they made the whole experience seamless for you.
We’ll be sure to pass your kind comments on to both engineers. It’s wonderful to know they provided such a positive experience!
Ahmed
Two great guys Nedjat and Reece came to…
Two great guys Nedjat and Reece came to install my internet. They were considerate and extremely helpful. I highly recommend them!
September 3, 2026
Unprompted review
Reply from G. Network
Thank you so much for your lovely feedback!
We’re delighted to hear that Nedjat and Reece provided such a considerate and helpful service during your installation. It’s great to know they made the experience a positive one for you.
We’ll be sure to pass your kind words on to Nedjat and Reece — they’ll really appreciate the recognition.
Thank you again for your recommendation and for choosing us.
Ahmed
This is honestly one of the worst…
This is honestly one of the worst internet providers available. I wish I’d just stayed with BT or Virgin. The team have been on site 4 times and continue to adjust the signal strength remotely, but it is a weak provider and doesn’t have the same infrastructure, operationally, as the larger more trusted providers. I regret signing up, as 3 months on, my fibre still doesn’t work.
September 2, 2026
Unprompted review
Reply from G. Network
We’re very sorry to hear about your experience and understand how frustrating it must be, particularly after having our team attend the property several times and with your fibre service still not working after three months.
We sincerely apologise for the inconvenience and frustration this has caused you.
A member of our team will be reaching out to you directly to discuss the issues you’ve experienced and work towards getting this resolved as quickly as possible.
Thank you for your patience, and once again, we apologise for the experience you have had.
Ahmed
Installer was amazing
German Schmidt did a an amazing job, even though I was not available at the property, he took the time to communicate with me and get access through my neighbour to complete the job. After inspection everything looks immaculate, all the cable tracing, drilled holes and connections are done professionally.
August 25, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that German did an amazing job and went above and beyond to communicate with you, arrange access through your neighbour, and complete the work to such a high standard.
It’s fantastic to hear that you’re happy with the finished installation and that the cable tracing, drilled holes, and connections were all completed professionally.
We’ll be sure to pass your kind feedback on to German and recognise him for his excellent work.
Thank you again for your feedback and for choosing us.
Ahmed
Top drawer installation!
I was very impressed with the team who turned up to my apartment block today. Ricky, Karl, Leon and Halim took on the difficult work of installing a connection from street to ground floor and then up to the second floor via the dry riser. Then they installed a cable into my living room and they waited until the router was fully connected, which took a while as it was new. Excellent, professional and courteous service from beginning to end. And the new router is giving me the promised 300mbps download which is excellent. Very pleased with this service and would recommend.
August 28, 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback.
We’re delighted to hear how impressed you were with Ricky, Karl, Leon and Halim. It’s great to know that, despite the challenges of the installation, the team were able to complete the connection from the street through to your apartment and ensure everything was fully connected and working before they left.
We’re especially pleased to hear that you’re now receiving the promised 300 Mbps download speed and that you were happy with the team’s professionalism and courtesy throughout the installation.
We’ll be sure to share your kind words with Ricky, Karl, Leon and Halim. Feedback like this is greatly appreciated and helps us recognise the team for the excellent service they provide.
Thank you again for your support and recommendation. We’re delighted to have you with us!
Such a top bloke Jason
Such a top bloke Jason! The attention to detail and customer care was on point. Definitely be recommending!
Thanks,
Richard Tucker
Manager Ruffians Barbers Shoreditch
August 26, 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback!
We’re delighted to hear that Jason provided such a great service and that his attention to detail and customer care really stood out.
We’ll be sure to pass your kind words on to Jason — we know he’ll really appreciate the recognition.
Thank you again for your support and recommendation. It means a lot to us!
Ahmed
Andrew and Reece are both amazing
Andrew and Reece are both amazing! Very professional , kind and understanding. Very kindly explained the set up to ensured all working well.
August 26, 2026
Unprompted review
Reply from G. Network
Thank you so much for your lovely feedback!
We’re delighted to hear that Andrew and Reece provided such a professional, kind and understanding service. It’s great to know they took the time to explain the setup clearly and ensure everything was working properly before they left.
We’ll be sure to pass your kind words on to Andrew and Reece. They’ll really appreciate the recognition.
Thank you again for taking the time to share your experience with us.
Ahmed
They have done the installation pretty…
They have done the installation pretty seamlessly by assessing everything carefully - many thanks to Fazle & Hallim
August 26, 2026
Unprompted review
Reply from G. Network
Thank you very much for your kind feedback.
We’re delighted to hear that Fazle and Halim were able to complete the installation seamlessly and took the time to carefully assess everything to ensure the work was carried out to a high standard.
We’ll be sure to pass your thanks and positive feedback on to Fazle and Halim. They’ll really appreciate the recognition.
Thank you again for taking the time to share your experience with us.
Kind regards,
I would highly recommend G.Network as…
I would highly recommend G.Network as they have an amazing team. German Schmidt was absolutely fantastic with communication and more importantly installation specially with safe guarding the cables and the cables were discretely installed…finally Mr Schmidt made sure I was connected before he left…Jay-Dav made all this happen thank you to a super team.
August 26, 2026
Unprompted review
Reply from G. Network
Thank you so much for your fantastic feedback and for recommending G.Network.
We’re delighted to hear that German provided such an excellent service, from keeping you informed throughout the installation to ensuring the cables were safely and discreetly installed. It’s especially great to hear that he took the time to make sure you were fully connected before leaving.
We’ll also be sure to pass your kind words on to Jay-Dav for helping make this happen.
We’re very proud to have such a dedicated team, and feedback like yours means a great deal to us. We’ll make sure German and Jay-Dav receive the recognition they deserve.
Thank you again for choosing G.Network and for taking the time to share your experience.
Ahmed
Leon was great thank you so much quick…
Leon was great thank you so much quick service and very kind
August 25, 2026
Unprompted review
Reply from G. Network
Thank you so much for your kind feedback.
We’re delighted to hear that Leon provided you with quick and friendly service. We’ll be sure to pass your lovely comments on to him.
Thank you again for taking the time to let us know — it’s greatly appreciated.
Ahmed
Speedy and professional repair
We had a great support experience with Fazle. We had a broken fibre cable at home and feared that we needed to re-run the entire cable. Fortunately Fazle was able to fix this on the day we reported this issue and could repair the spot that was broken. We were truly surprised with the speed and quality of this service.
August 24, 2026
Unprompted review
Reply from G. Network
Thank you so much for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience with Fazle. It’s fantastic to know that he was able to quickly identify and repair the damaged fibre cable on the same day, saving you the hassle of having the entire cable re-run.
We’ll be sure to pass your kind words on to Fazle and the wider team. We’re very pleased that you were happy with the speed and quality of the service provided.
Thank you again for your lovely feedback!
Ahmed
Leon from G Network come over and the…
Leon from G Network come over and the install took less than 1 hour and I was up and running in no time. Great stuff. Many thanks
August 24, 2026
Unprompted review
Reply from G. Network
Thanks so much for taking the time to let us know. It’s great to hear that Leon’s installation went smoothly and that you were up and running so quickly.
I’ll be sure to pass your feedback on to Leon and the G Network team.
Many thanks, and enjoy your new service!
thanks,
Ahmed
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