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Rated 1 out of 5 stars

Hi, I booked ticked from them unfortunately my name spellings are wrong on my ticket and this was system error. Booking I'd 10206990. I asked them to correction but they emailed me that I have to buy... See more

Rated 3 out of 5 stars

Information on baggage was not laid out clearly. Would have been useful to be able to see flight details at all stages of booking process. Seat selection not available for some long haul legs but no i... See more

Rated 4 out of 5 stars

So I see there are a number of terrible reviews but tbh they have not been that bad. Yes the customer service is non existent, shocking infact and the the site badly designed and needs a major upheav... See more

Rated 4 out of 5 stars

Although I always feel worried by the nature of these websites - taking me from one site to another - this went quite smoothly. I won't be satisfied (breath easier) until I receive confirmation of the... See more

Company details

  1. Airline Ticket Agency

Information provided by various external sources

We will help you making your decision. We aim to supply you all the information about a flight we can get so you can decide what is important to you! So we will offer you the on time performance of our flights, information and previews on airlines and their service on board. We will show you the Seat Pitch in economy on different airlines; a nice thing to know when choosing a long haul flight. We also look for nearby airports which could result in a cheaper fare. With just one click on the map you can see how to get to the (alternative) airport. Gate1 will show you the environmental friendliest flight and give you the option to compensate your CO2 emissions. These are just a few examples on how we can make your choice easier.


Contact info

2.9

Average

TrustScore 3 out of 5

323 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Randomly Cancelled my Flight Booking

The website kept on crashing. But I finally came around to booking flights for the three of us for my brother's stag. I received confirmation of my booking and so I booked the hotel as well. About an hour or so after my booking, Gate1 decided to cancel my flight booking without an explanation. Unprofessional and don't waste your time with them.

May 18, 2023
Unprompted review
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Rated 1 out of 5 stars

Warning warning DO NOT BOOK WITH THS…

Warning warning DO NOT BOOK WITH THS COMPANY, our flight was rescheduled instead of a direct flight we were rescheduled on a flight with stopover doubling our travel time from 7 to 15.5 bourse, despite multiple emails we have no satisfactory outcome , you can’t speak to them they have a recorded message saying due to Covid restrictions they are u able to answer the phone !!!!!!!!?!

May 11, 2023
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Rated 5 out of 5 stars

Happy I could find a great deal

The all experience has been good. I did enjoy entering the data easily as I was having issues in other web sites.
I got everything I need and I hope all goes great on my flight as I am looking forward so much to be travelling with my kids to France.

May 9, 2023
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Rated 1 out of 5 stars

Easy to book…. BUT

Booked the flight. Funds were confirmed taken. 2 hours later I get email to say cancelled. The flight was not cancelled. The airline has increased the fee. So these guys were behind the curve. All the effort in booking was a total waste of time. Suggest ALWAYS book directly with the airline

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

Disgusting service

Needed to cancel 3 tickets as I could not travel tried calling the number provided on the email confirmation but no one answered the phone despite multiple attempts. Emailed multiple times no reply. Ended up loosing the £2480 and I'm still chasing them coming up to 5 months and they have not even got back to me. Absolute shambles DO NOT BOOK THOUGH THEM.I will now be going to court.

December 12, 2022
Unprompted review
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Rated 1 out of 5 stars

SCAM

SCAM - they will take your money, confirm the booking and then cancel it shortly after. Then you will find the same flight still being sold more than 24hrs later by them. Do NOT risk booking with this company.

April 12, 2023
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Rated 1 out of 5 stars

Would give zero stars if possible

Would give zero stars if possible. My advice is do not use this company regardless of the price because if something happens eg airline cancelling a flight, they will not help

I booked a flight from DUBLIN to FORT MYERS Florida for 26th DEC 2021, paid for it in March 2021. The flight was cancelled by the airline without notice. Despite numerous emails to the company I have only received an automated response that the refund will be processed in due course. it has been 15 months now and still no refund.
Travellers....Be very aware that there is no way of contacting anybody in this company if things go wrong and all you will receive is automated responses.

Note the date of my experience was 26/12/2021 but unable to use that date in the date of experience box

March 29, 2022
Unprompted review

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