GetProtected Reviews 403

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and helpfulness, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting that agents are polite, patient, and take the time to clearly explain everything, ensuring a thorough understanding of options. The overall service is frequently described as first-class, with consumers appreciating the efficiency and ease of the user experience. However, some customers mentioned issues with the contact process, specifically regarding information being relayed incorrectly and feeling pressured during calls. A few people also noted that despite asking for quotes to review later, they were kept on the phone for an extended period and felt that agents were pushy, offering what they thought was best rather than what was requested.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the helpfulness,... See more

Service

Customers had positive experiences with service. Reviewers praised the helpfulness and professionalism of the... See more

User experience

Clients share positive opinions on user experience, highlighting the ease and clarity of the process. Many... See more

Customer communications

Reviewers highlight ambiguous aspects of contact. Some customers appreciated being given contact details for... See more

Based on these reviews

Rated 5 out of 5 stars

I recently had the pleasure of speaking with Ben Moss to go through my life insurance options, and I couldn’t be more grateful for his help. He took the time to clearly explain everything, an... See more

Company replied

Rated 5 out of 5 stars

I had such an exceptional experience with Keah, when purchasing life insurance. Initially, I was entirely unaware of what insurance cover I would require - but felt entirely at ease when Keah was expl... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Get Protected for your life insurance policy. I had an absolutely great experience with Mr Saif Khan who went above and beyond to get my family and I protected. He was very pol... See more

Company replied

Rated 5 out of 5 stars

The lovely lady I spoke to was so nice and patient with me, unfortunately the line seemed to cut in and out when she gave me her name, but even during some pretty difficult questions she was very pati... See more

Company replied


Company details

  1. Life Insurance Agency

Written by the company

GetProtected offers tailored life insurance designed to safeguard your family’s future. Providing financial security through flexible term cover, it ensures peace of mind when it matters most. Simple, trusted protection for life's uncertainties — your loved ones, always protected.


Contact info

4.8

Excellent

TrustScore 5 out of 5

403 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great initial service and smooth process

Great service and smooth process. Simple explanations, the questions were clear and the whole process did not take long. I was a bit cautious as it seemed too good to be true so asked for an email with their company logo and number including the number of their membership with the fca and they were very compliant. They got back to me with the go ahead from the underwriters quite quickly too, gave me a few choices and got the ball rolling immediately after I said yes. However, the proof of the pudding is in the eating, like most insurances you won’t know how good they are until they have to pay out, so I gave a 5 star for the service given to set up the policy.

November 26, 2025
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Reply from GetProtected

Hi Marguerite, thank you for your detailed 5 star review. I’m really pleased you found the service great, the process smooth, the explanations clear, and that everything moved along quickly. Thank you for sharing your experience 💛

Rated 5 out of 5 stars

Rhia was amazing talking me through my…

Rhia was amazing talking me through my life insurance policy she was kind and thoughtful right the way through the process

December 4, 2025
Unprompted review
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Reply from GetProtected

Thank you for the lovely review, I’m so glad Rhia made everything feel easy and supported you through the whole process. 💛

Rated 5 out of 5 stars

Life experiences

The representative who spoke to me about life cover was excellent in every subject he went through with me I would recommend him to anyone.

December 4, 2025
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Reply from GetProtected

Really appreciate the great feedback, I’m so pleased your adviser explained everything clearly and gave you a positive experience. Thank you for recommending us.

Rated 4 out of 5 stars

Is good to join this insurance company…

Is good to join this insurance company is like family to me

November 27, 2025
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Reply from GetProtected

Really appreciate the lovely review. I’m so glad everything was explained clearly and that you felt comfortable throughout the call. Thank you so much for taking the time to share this 💛

Rated 5 out of 5 stars

The man on the phone was very kind and…

The man on the phone was very kind and friendly

December 2, 2025
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Reply from GetProtected

Thank you for the lovely feedback, I’m really glad you found the adviser kind and friendly. Appreciate you taking the time to share this. 💛

Rated 5 out of 5 stars

Excellent

Excellent, professional and caring

November 25, 2025
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Reply from GetProtected

Thank you for the brilliant 5-star review, Danny, we’re so pleased you found the service excellent, professional and caring.

Rated 5 out of 5 stars

Rhia was fantastic!

Rhia was fantastic!

November 21, 2025
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Reply from GetProtected

Thank you for the amazing feedback, Ian, we’re really happy to hear Rhia was fantastic and that you had such a positive experience.

Rated 5 out of 5 stars

To , ( Rhia De Carlo ),

Well where do I start .
Well the lovely lady I spoke to ( Rhia De Carlo ) made it easy and quite pleasurable to talk to and put my mind at ease. In my eyes she was quite the perfectionist ,I think she an asset to your company and staff ,thank you . Regards John Knight .

November 13, 2025
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Reply from GetProtected

Hi John, thank you so much for your lovely review. It’s really nice to hear how at ease Rhia made you feel and that the whole experience felt so pleasant. She’ll be so happy to hear your kind words, especially being called a perfectionist in the best way. Thank you again for taking the time to share this — we really do appreciate it.

Rated 5 out of 5 stars

I had an absolutely great experience…

I had an absolutely great experience with Leon regarding my life insurance. This gentleman was so helpful, nice and friendly and explained everything thoroughly, made sure I felt confident every step of the way. Leon is very professional and polite person. I am very happy with GetProtected and would highly recommend them. First class service!

November 13, 2025
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Reply from GetProtected

Hi Jelena, thank you for such a thoughtful review. I’m really glad to hear how well Leon looked after you and that everything felt clear, friendly and reassuring from start to finish. It’s lovely that you felt confident every step of the way. We’re so grateful you’d recommend us — and if you ever need anything at all, we’re always here.

Rated 5 out of 5 stars

It simple and easy.

November 13, 2025
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Reply from GetProtected

Thanks, Ian! Great to hear you found everything simple and easy — we really appreciate you taking the time to share that.

Rated 5 out of 5 stars

Rhia helped me sort my life insurance…

Rhia helped me sort my life insurance out and was very helpful when I had questions regarding my policy . She explained everything to me so I understood totally . I’m very happy with the service she provided very polite and very helpful

November 11, 2025
Unprompted review
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Reply from GetProtected

Thanks so much, Shell! Lovely to hear Rhia was so helpful and made everything clear — we’ll be sure to pass on your kind words to her.

Rated 5 out of 5 stars

Agents were professionals at your job

Agents were professionals at your job, made me understand all the nitty gritty about my policy and all the benefits it offers. Thank you all for helping out.

November 10, 2025
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Reply from GetProtected

Thanks, Opas! Really glad you found our team professional and that everything was explained clearly — that means a lot to us.

Rated 5 out of 5 stars

Excellent information about policy and…

Excellent information about policy and the salesmen took his time to explain each part in polite

November 3, 2025
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Reply from GetProtected

Thanks, Sailesh! Wonderful to hear you were given all the information you needed and that everything was explained so well.

Rated 5 out of 5 stars

Friendly service he was very clear with…

Friendly service he was very clear with the information we spoke about.

November 5, 2025
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Reply from GetProtected

Thank you, Sheldon! We’re so glad you found the service friendly and clear — that’s exactly what we want every customer to experience.

Rated 5 out of 5 stars

I spoke with a wonderful lady called…

I spoke with a wonderful lady called Rhia. She was extremely helpful, understanding and a pleasure to speak with. She has sorted out my life insurance quickly and efficiently. While making the whole process seem simple. Thank you so much

October 30, 2025
Unprompted review
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Reply from GetProtected

Thank you so much, Laura — we’re thrilled to hear Rhia made everything feel simple and supportive, and we really appreciate you taking the time to share such lovely feedback.

Rated 5 out of 5 stars

Very helpful and very good at explaining

Very helpful and very good at explaining

October 23, 2025
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Reply from GetProtected

Thank you for your kind review — we’re so glad you found everything clearly explained and helpful, and we truly appreciate you choosing us.

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