Hair and Beauty non surgical facelifts.. 

Been waiting 2 weeks for my order; their website still shows it as “unfulfilled” so it clearly hasn’t been sent out. I’ve sent 4 messages via their (constantly offline) chat service and their Facebook page over the past week, all have been ignored.
I had used Gooseberry Shop a year or so ago on a few occasions and found them very good, I don’t know what has gone wrong but I find this lack of contact unacceptable.

UPDATE: 3 months on I have never received any response to my numerous messages, the items were never received and I had to contact my credit card company who refunded me after I lodged a claim against Gooseberry Shop.

It seems I have fallen prey to the scam detailed by previous reviewers and yet this company is quoting a Feefo rating of 4 stars. Silly me - didn't check this carefully enough. Looks like I'll have to claim from my credit card.

Rang the number of the hair salon and they were helpful - apparently my order had just been shipped and should arrive in 48 hours - fingers crossed!

The parcel arrived as promised - hurrah!

This company might improve its feedback to this site by responding promptly to emails in the absence of a published phone number.

Ordered items and nothing showed up. Emailed several times and no response. having to take up a claim with PayPal to try and recoup my money. Horrible company Do not use. Only wish i had checked reviews beforehand

Not happy! Ordered before xmas and still no product. No response from their so called live chat. Have now opened a dispute with PayPal

Ordered products to the tune of £50 on 13th December. Despite chasing by email and 'offline' messages they have not responded! There is no 'visible' telephone number that I could find either.
I have today contacted Barclaycard and claimed as a dispute transaction. The money has been credited back to me.
I suggest you order from alternate supplier.
Hope this helps anyone about to lose money by paying on debit card!

I ordered a new hairdryer on 18th December and paid for next day delivery. It didn't arrive. There is no phone number so I used live chat. I was told I had missed the cut off time for next day delivery. I wanted to cancel but was told it had already been despatched. Of course it hadn't already been despatched and so still didn't arrive in time. The live chat for days has said "Off line leave message" A 30 mile round trip to buy one elsewhere. I sent two emails including one specifying I am cancelling the order and want to return the product and have had no reply in over two weeks. The returns policy says print a label but you can't print a label unless it is a pre authorised return. You can't pre authorise a return if you cant contact anyone. Postal complaint now being sent. Sadly I honestly can't recommend Gooseberry shop at all.

I placed my order because Christmas was only a few weeks away and I was running out of product and wanted my hair to look good over the party season. I got email confirmation, so all seemed ok.
Then I got an email informing me that I hadn't purchased anything. I checked my paypal account, money had gone so I rang Gooseberryshop to query. The email was a mistake and they confirmed purchase.

14 days and 3 telephone calls (from me to them) later, and I still don't have my products. There was no indication when I placed the order that either item was out of stock, but I'm told there are supplier problems which are responsible for the delay. I accept that this happens, but LET ME KNOW don't just ignore me!

During the last phone call a couple of days ago, I was offered a refund, but told they'd have my products within the next few days and they would express deliver them to me. I agreed to wait on the condition that I was kept informed - mostly because I needed these products a week ago and don't have any hope of getting them elsewhere before Christmas.

It is currently a few days before Christmas and still no dispatch or other notification from Gooseberryshop. I would not recommend buying from this company.