Hair and Beauty non surgical facelifts.. 

AVOID!! It's been nearly 5 weeks and I still haven't received my order.

Stated shipping times are longer than most other retailers - 7 business days, but the 7 business days passed and nothing. I then received an email saying that my order had been delayed but with no expected delivery date. I phoned and they said that they are having problems with the supplier and will send when it becomes available. That said, the same product is still showing as available on the website! There is no 'out of stock' or delayed delivery message. I have received no further communication from them.

This seems to be a recurring issue having read recent reviews by other customers - please buy from other suppliers.

I ordered one single item! It took 4 weeks to get any information about where my order was!!

1st excuse was that they were closed for Christmas (order placed 17th December!!). However they said they would post out item and i would receive it next day delievery!

A week later still waiting.
2nd excuse oh sorry we are having problems with brand providing the product!
In my eyes if you don’t have the stock don’t advertise the item to sell!!
And why promise me a week before that it was coming next day delivery!!

It was like drawing blood from a stone, communicating with this appalling company!!
Hounding then on Facebook because emails to their website page wouldn’t go through and phones weren’t being answered!!

Eventually I got after a month and a bit I got a refund! But that’s not the point absolutely awful service!!

Stay well away!!
I wish I had seen the other reviews before ordering from this poor excuse of a company!!!

Unfortunately I have had the same experience as the reviewers and came here to read the reviews too late. Ordered on January 9th, now it is January 25th and I have neither received my order nor heard from them. Online it only says the order is "unfulfilled". Tried contacting them through their website - no response, tried calling them - only get to record a voice message. This is just sketchy

Completely unacceptable. I was sent the wrong product which was returned immediately. The representative stated that the correct product would be sent as a replacement. This never happened even after several 'phone calls. I eventually requested a refund but unfortunately I am still waiting. I have not even received an e-mail on the matter which I have requested several times. Poor service in the extreme!

Unfortunately for me I have just come on here AFTER making a purchase 2 weeks ago which has not yet arrived.
I complained and was given a refund for my postage and told it would be sent out again via Royal Mail. Still not received anything and fobbed off by call centre saying that they are waiting for the RM rep to call them back. Why cant they just track it?
I've paid £40 for shampoo and I just want it back.
0115 9988553

Incredibly disappointed
Paid for 1-2 day tracked delivery. 5 days later I still haven't received my package, Goosebery have not supplied a tracking order number and it is impossible to find an email address. Have been without a hairdryer for a week now. Would never use again.

Kept lying that they sent the product and it never arrived, had to chase with multiple phone calls with the same girl making different excuses each time blatently just fobbing me off, in the end never received the product or my money back - basically online thieves.

After months of wanting to leave a review and wasn’t sure how, I have finally come across them on trust pilot so thank you!!!
How are they still trading???
After waiting weeks for an order (and paying the extra for next day delivery) I called several times, just to be fobbed off....the girl always said ‘oh yeah, I am very sorry but they are due in today and we’ll dispatch them today and we’ll refund the extra delivery charge that you paid for’...BULL****!!!
3 times I heard that. Also, I sent messages on messenger, you can see they’ve been read but they never respond.
Well I did have my delivery after 3 weeks but I never received my delivery charge back. Needless to say, I will never use them again.
Can’t imagine them trading for much longer anyway...and they don’t deserve to.

Goosebury on line is absolutely the worse online company I have every dealt with.
Reading these reviews AFTER I made a purchase was the first big error on my part.
There is a common thread running through all the online complaints,they do not care about delivering a positive customer service. When you pay additional postage to get your item you expect it to happen, 11 phone calls,emails FB messages and each time you get a different story, it’s never their fault.
Promises for call backs never happened.
I too got the “sorry we made a boo boo” email. At no stage did the staff apologise for the horrendous customer service.
The lies I was told each time I managed to get through were so ridiculous as to be insulting to my intelligence.
I have been in touch with “which” consumer magazine to discuss this shambles of a company.
To cap it all I found the staff unprofessional and rude.
I was even told that Trustpilot was a scam, and only printed bad reviews.
Please please don’t buy from this company if you value your sanity

I could have a 10 minute rant about this ridiculous company but I don't want to waste anymore of my time on it than I already have. Just had to warn other unsuspecting buyers so they don't have the hassle I did.
In summary...
No communication at all. No updates weeks after they take your money and near on impossible to get hold of. This "retailer" is an utter joke and shouldn't be allowed to trade. Complete waste of time with messages ignored...pointless!

I ordered and paid (£171.31) my products 2nd of May 2018 and still haven't received the parcel (today 12.6.2018), order status hasn't progressed on the customer profile or my messages haven't been answered. Via messenger they are reading the messages indeed but not answering, via e-mail I haven't got any actions. I have also tried to call to the store several times; at a first time they answered and promised to ship my parcel "tomorrow" and after that there has been only answering machine.

There is no acceptable excuses for acting like this, very poor customer service and at the moment it seems that they just have stolen my money!

They have taken payment (£51.80) from me two week ago and i have not received anything! I have sent few messages via chat service, all have been ignored! My order number is #54692. Is there any chances i will get my items?!
AN UPDATE. Company did not send me any tracking number and my items still did not arrive.. Be aware..

Excellent price & very speedy delivery. Will definitely purchase from this company again.

My order took 17 days to arrive. The box was badly damaged. The hair dryer was not packaged properly and was rattling around in the box so I suspect was not brand new. There was no dispatch note included and the tracking number given did not work. This website is to be avoided!

The contents of item ordered had split into pacacging and box, contacted Gooseberry they didn’t respond.

Avoid, company used to trade as Gooseberry Online and now is trading as Gooseberry shop after closing

Product didn't arrive - Avoid - no response to enquiries. the rest of the reviewes are very accurate

Look at companies house and type Gooseberry Online

Like all other reviews, they’ve taken payment from me and I have not received anything. Shocking lack of customer service and I’m surprised this website hasn’t been shut down.

I would suggest not ordering from this company. I placed an order 7th of March and received notification confirming my "order was on its way". Today is the 13th of March and my order is definitely not on its way. I have sent them an email to which the response was "We have unfortunately experienced a technical issue with our internal systems. This has led to a delay in a handful of orders from being dispatched. We are pleased to confirm that the issue has now been resolved, but has caused your order to be delayed.
You should expect your order to be delivered within 3-5 working days.
We apologise for any inconvenience this may have caused. If you have any further queries or would like to cancel your order please call our customer care line on 0115 998 8553.
This was only after I had contacted them. I have received no updates and am still waiting. I expect that they've ordered the product from China and it hasn't arrived yet. The woes of drop shipping.
Will update you if it arrives in a weeks time....tick tock

Like other reviewers, I ordered goods before Christmas which never arrived. Emails chasing the order were not responded to and when I finally managed to find a phone number, the message I left was not replied to either. Luckily I'd paid by credit card so my card provider have reimbursed me and will presumably now recalim from Gooseberryshop in turn. I had used this company in the past without issue but can only assume that they're in trouble currently if they're taking money from customers without fulfilling orders or providing any customer service.

I believe this web site is a SCAM. Do not use them. They took £92 of my money before Xmas and still no goods delivered and I don't get any replies to my emails. Like another reviewer I cannot find a telephone number so here I am, out of pocket, no goods and feeling I've been scammed.

Gooseberry Shop - if you're reading this and concerned about your business my order is 45550. I would gladly modify or withdraw this if you can prove you exist!!
Ann