The parcel I sent to Canada was received exactly 20 days after I sent it. There was just a wrongly worded message for the suivi from France which resulted to us being confused why only after 3-4 days,... See more
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Just sent a package to Australia. Royal Mail wanted double the price that Happy Post charged. Did have a technical hitch being unable to print off labels but that was my error, due to Australian post... See more
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Confusing tracking information. Showed failed deliver when it was never even near delivery. Next entry says "available for collection" ???? Collect where?? Then showed delivery in 2 days time? Sti... See more
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I use happy post quite often for international shipments. I've had never issues. They are most of the times cheaper than standard post which makes it my first choice when shipping international. It ta... See more
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Company details
About Happy-Post
Written by the company
🇫🇷: Happy-Post a été conçu pour vous : particuliers, E-commerçants, PME et TPE.
Vous envoyez des colis à l’international mais aussi en France et choisir le bon transporteur est important ?
Happy-Post est une plateforme d’expédition en ligne, vous permettant d’accéder à la plus large variété de services dont vous avez besoin pour livrer vos colis dans le monde entier.
Avec Happy-Post, vous bénéficiez du meilleur tarif ; nous gérons la prise en charge des colis et la livraison jusqu’à votre destinataire.
🇬🇧: Happy-Post is a pick-up and delivery service that assists e-merchants, private individuals and small businesses in their parcel shipments in the UK and abroad thanks to a simple, fast, secure and cost-effective solution.
Happy-Post is a brand of the international logistics company, Landmark Global. Part of the bpostgroup, Landmark Global offers a full range of delivery services worldwide at very competitive prices thanks to a powerful network of international partnerships with transport and logistics specialists, delivery drivers and parcel carriers who are experts in the sector.
Site français
UK Website
Contact info
110 bis Avenue du Général Leclerc, 93500, Pantin, France
- serviceclient@happy-post.com
- happy-post.com
4.1
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Parcel not Delivered lost
Parcel posted to NZ 17/1/25 Parcel not arrived as yet, 17/3/2025 3 emails to customer services sent.
A unique case number has been created for you: CASE-229486 - Parcel Lost - Order 782964 - 20250221154255
Our aim is to respond to your inquiry within 24 hours.
No reply from Happy Post yet as i write very very poor
January 17, 2025
Unprompted review
Reply from Happy-Post
Dear Stephen
Hello,
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you have experienced with the delayed parcel. We understand how frustrating it can be to wait for an update, and we want to assure you that our team is actively working on resolving the situation.
As mentioned in our previous responses, we have contacted our international partner and are awaiting their reply. We will keep you informed as soon as we receive further details about your parcel's status.
We appreciate your patience and understanding, and we will do our best to resolve this matter as quickly as possible.
Kind regards,
The Happy-Post Team
Unreliable - Don't Risk Happy Post - Shambles in service and claims.
revised 24/3
o/n N°792155 - hugely delayed
o/n N°19167467 - lost
o/n N°19078371- lost
Initially found the service good, but 3 out of our last 4 orders have been lost or badly delayed. Honestly it's not worth the grief and my customers are understandably annoyed.
Tracking updates are few and far between. I would love this service to work to offer customers a budget overseas option but I can't trust them anymore. My gut feel is that they can deliver within the time stated to nearby or high volume countries, but that's if the item even makes it through the (UK) EVRI network.
BTW Happy Post, my email address below is different to the one you have (info@ten****.com) but I'm not setting up a new trustpilot account to register this review.
March 13, 2025
Unprompted review
Reply from Happy-Post
Dear Simon,
We fully understand your frustration and sincerely apologise for the inconvenience caused by delays and problems with your recent shipments. Our customer service team has received your request and is actively working to resolve the situation.
As mentioned in your correspondence with Customer Services, the processing time has been extended due to significant delays with international partners, particularly for shipments to Mauritius. We regret the impact this has had on your business and customer satisfaction. We are working diligently to provide you with an update on the status of your parcel as soon as possible, within the next 7 days.
Regarding compensation, we are reviewing the situation to find a fair solution. We thank you for your patience and assure you that we are committed to improving our service.
Yours sincerely
The Happy Post team
Just on time
I was not expecting to be delivered on time , but it was great experience. Thank you
March 5, 2025
Reply from Happy-Post
Dear Oumayma,
Thank you for your kind words! We're thrilled to hear that your experience was positive, and we're glad the delivery met your expectations. We look forward to serving you again in the future!
Have a nice day,
The Happy-Post Team.
Reply from Happy-Post
Bonjour Dai,
Thank you for your feedback! We're glad to hear that you're satisfied with the service so far. If you need any assistance or have any questions, feel free to reach out. We're here to help!
Bonne journée,
L'équipe Happy-Post
No movement on my package for 6 weeks
No movement on my package for 6 weeks. I contacted Happy Post several times for updates/investigations, yet nothing was done. Only when I attempted to make a claim for lost post did they investigate. This took a week, before the package was supposedly found. It still hasn't even left the country! The receiptment no longer wants the package, and I have had to refund them. I'm £70.00 out of pocket, and stressed.
Update: It's been 10 weeks, and Happy Post are still asking me to wait, despite no movement on my parcel for over a month. Their policy states that claims can be made after 2 weeks past expected deliverey date.
February 27, 2025
Unprompted review
Reply from Happy-Post
Dear Oshin,
Thank you for reaching out to us and sharing your concerns. We understand your frustration regarding the delay in your parcels and the ongoing issue with tracking.
As discussed with our customer service team, we are actively following up on your parcels. As per our previous communications, the package was still in transit within the Evri network, and updates may have been delayed due to processing times. We understand how stressful this situation must be, especially given the urgency and importance of the parcels.
We sincerely apologize for the lack of timely responses and updates. Our team has been working diligently to get your parcels moving and will ensure that the investigation is pursued if the tracking does not update within the expected timeframe.
Regarding your request to return the package, we are in the process of confirming the return details and will be reaching out with further instructions once the parcel is returned to us.
Please rest assured that we are doing everything possible to resolve this and will be in touch shortly with more information.
We appreciate your patience, and once again, we deeply regret the inconvenience caused.
Best regards,
The Happy-Post Team
UK to Australia at about 1/3 of Royal Mail
This was a brilliant service. Evri delivered the parcel to Happy Post base in the UK who then sent it on to Australia. I was able to track the parcel all the way from my local post office to my client's door viewing all the places the parcel visited en route. At about 1/3 the price of Royal Mail this was an excellent experience. I was even able to talk to a contact by phone without waiting endlessly when I had a question at the start of the process. 5*
February 26, 2025
Unprompted review
Reply from Happy-Post
Bonjour Alan,
Thank you so much for your review! We're thrilled to hear that the service met your expectations and that you were able to track your parcel all the way to its destination. We always strive to offer reliable and cost-effective solutions, and it's great to know that you had a smooth experience with both the tracking and customer service.
Bonne journée,
L'équipe Happy-Post.
Amazing
Went online to look for the cheapest post to send a parcel to Algeria and happy post came up !,
very easy to put details .
Dropped it on the 30th of January and on the 25th of February it’s been delivered to home destination
Very satisfied with the service and I will be sending more with them 
February 24, 2025
Unprompted review
Reply from Happy-Post
Bonjour Loft,
Thank you so much for your positive feedback! We're thrilled to hear that you were satisfied with our service and the delivery time to Algeria. We strive to make the shipping process as easy and efficient as possible, and it's great to know that you had a smooth experience.
Bonne journée,
L'équipe Happy-Post.
Tread very carefully with this company
Tread very carefully with this company. I returned an item to China on 15th January. To date this has not reached its destination. All attempts to get help from Happy Post have failed, nothing is happening and my latest emails are getting no response. My advice is to use more established parcel companies.
February 20, 2025
Unprompted review
Reply from Happy-Post
Good Morning,
Thank you for your feedback. We sincerely apologize for the issues you've encountered with your return shipment to China. We understand how frustrating this situation must be, especially when you’re not receiving the help you need.
Unfortunately, based on the details you've provided, we're unable to locate your specific case in our system. To investigate and resolve this issue promptly, we kindly ask that you provide the tracking number for the shipment in question or any other relevant information. This will allow our customer service team to look into it and offer you the necessary support.
We strive to provide the best service possible, and we understand your frustration. Please reach out to us with the additional details, and we will do our best to assist you further.
Thank you for your patience, and we look forward to resolving this matter.
Best regards,
The Happy-Post Team
no information regarding my parcel and no reply
This is now ridiculous of this company that you people are not even replying to my emails regarding my parcel. On the 23rd of January, I submitted two parcels in Evri Point, and from that time until now, there is no sign of my parcel. This is literaly making me mad and crazy do you know how much mental stress am I going through. What a bullshit company; at least let me know the status of my parcel or tell me the procedure to ask for my parcel. You guys are driving me insane right now. I can't sleep due to stress. I am extremely concerned about my parcel; it contains expensive items, and I have also paid for insurance. What does this mean? Is this a fraud company or what? Why are you guys not responding to my emails? It's been more than a month now.
Can you understand my mental health is affected and I am suffering? Can you imagine this?
January 23, 2025
Unprompted review
Reply from Happy-Post
Dear Faryal,
First and foremost, we deeply apologize for the distress and frustration this situation has caused you. We fully understand the anxiety of not knowing the whereabouts of such an important parcel, especially when it contains valuable items. Please know that we take your concerns very seriously, and your case is currently being investigated with our partner.
We sincerely regret that you haven't received timely updates, and we understand how overwhelming this experience must have been. We are actively following up on the situation and are working closely with the carrier to get to the bottom of this. We will provide you with a detailed update on the status of your parcel by the end of the week at the latest.
Please rest assured that if the parcel is confirmed lost, we will promptly follow the necessary steps to ensure compensation under your insurance coverage.
Once again, we apologize for the inconvenience, and we appreciate your continued patience and understanding. We are committed to resolving this issue and ensuring your peace of mind.
Kind regards,
The Happy-Post Team
Courier broke all our items
Courier broke all our items.
Tracking details are very sparse
Most shipments are slow
February 11, 2025
Reply from Happy-Post
Bonjour Kate,
Nous sommes sincèrement désolés d'apprendre que vos articles ont été endommagés lors du transport, et nous comprenons parfaitement votre frustration. Nous nous engageons à faire tout ce qui est possible pour résoudre cette situation.
Afin de procéder à une réclamation et bénéficier de l'assurance souscrite, nous vous recommandons de soumettre les documents demandés par le service client lors de vos échanges.
Nous vous remercions pour votre patience et restons à votre disposition pour toute question supplémentaire.
Cordialement,
L'équipe Happy-Post.
I can't give zero stars so I kept it at…
I can't give zero stars so I kept it at this. I wanted to send a parcel with newborn clothes as a gift to my sister in Lebanon. I sent the parcel on Jan 15th and Happy post work with landmark global. It took two days to reach alleged warehouse. Then it was allegedly shipped. Two weeks go by and I don't hear from them nor did the tracking progress change. Ot did it reached it s destination on Happy post tracking webpage.
I complained only to find out that the parcel did not get delivered and that it would be returned to me. Despite the disgust and dismay I said Ok,.I learned le lesson not to use them again.
Except, it had beena month now and I still haven't received my parcel back to resend it and it that it would take up to 90 days to get it back... 90 DAYS.
This company is an amateur in the business and their customer service is lacking and excruciatingly slow.
Save you money, go with literally any other service and above all AVOID landmark global and any companies that work with them.
It is not worth the stress and despair they bring you
February 12, 2025
Unprompted review
Reply from Happy-Post
Bonjour Hafez,
Merci pour votre retour. Nous comprenons parfaitement votre frustration et nous sommes sincèrement désolés pour les désagréments rencontrés avec l'envoi de votre colis.
Nous avons bien pris en compte vos remarques et nous sommes conscients que ce type de situation peut être particulièrement stressant. Les circonstances actuelles, comme les restrictions spécifiques liées au Liban, ont malheureusement provoqué des retards dans la livraison de votre colis. Nous vous assurons que nous faisons de notre mieux pour récupérer le colis et vous le renvoyer dans les plus brefs délais.
Nous comprenons également que cela ait eu un impact sur votre emploi du temps et nous sommes désolés pour la perte de temps. Nous avons bien noté votre demande et nous veillerons à traiter cette situation avec la plus grande priorité. Une fois que le colis sera retourné dans nos entrepôts, nous procéderons rapidement à la solution de remboursement ou à un nouvel envoi.
Encore une fois, nous vous prions de bien vouloir nous excuser pour cette situation et vous remercions pour votre patience. Nous mettons tout en œuvre pour résoudre ce problème le plus rapidement possible.
Cordialement,
L’équipe Happy-Post
Reply from Happy-Post
Hello Petro,
Thank you for your feedback! We're glad to hear you had a great experience shipping to China. Looking forward to your next shipment.
Have a great day,
The Happy-Post team
Disgraceful treatment
They acted disgracefully. After holding onto my medical shipment for over 6 weeks (whilst misleading me that the parcel was in transit), they replied as below;
I'm unsure what compenstaion you would like? The shipping costs have already been refunded.
In regards to your package. It was not possible to send the package on the transport that was arranged. The package was held while we attempted to find an alternative route. As this was not possible we had to arrange a return for your package.
January 17, 2025
Unprompted review
Reply from Happy-Post
Dear Archi,
Thank you for your feedback. We sincerely apologize for the frustration and inconvenience caused by this situation.
After reviewing your case, it appears that an embargo affecting shipments to Ghana came into effect after your parcel was sent. This unforeseen restriction prevented us from forwarding your medical shipment through any of our usual carriers. During this time, we held onto your parcel while actively searching for an alternative route, but unfortunately, none was available.
As a result, the parcel had to be returned after 6 weeks, and we refunded the shipping costs to you as a gesture of good faith.
We understand how important this shipment was and regret that we could not meet your expectations in this instance. Should you have further questions or require assistance, please do not hesitate to reach out to our customer service team.
Kind regards,
The Happy-Post Team
Parcel from UK to Oz
Had a parcel coming from the UK to Australia. Whilst Evri managed to lose the parcel before it got to happy post. Happy Post traced it, collected it and sent it out to us. The level of service was excellent and whilst the process had issues it was not the fault of Happy Post.
January 15, 2025
Unprompted review
Reply from Happy-Post
Dear Rick,
We’re thrilled to hear that despite the challenges with the initial delivery, our team was able to trace, collect, and successfully send out your parcel to Australia. Your kind words about the level of service mean a lot to us.
Have a nice day,
The Happy-Post Team.
I do not recommend Happy Post :-(
I do not recommend Happy Post :-(
I sent a parcel to Ecuador on November 30, 2024 and till now it has not been delivered. It seems it has been lost!
The follow-up at Happy Post is very very bad, be careful if you decide to use their services.
January 14, 2025
Unprompted review
Reply from Happy-Post
Dear Olivia,
Thank you for your feedback. We are very sorry to hear of your dissatisfaction. However, despite our attempts to contact you to obtain the necessary information to review your case, we have unfortunately not received a response.
We encourage you to contact our customer service team directly. Our team is at your disposal to help you find a solution.
Best regards,
The Happy-Post team.
Evri ruins the experience
Great delivery company but they use a very ultra budget terrible delivery firm for the UK delivery which I don't know how they are managing to mess this up I sent three packages every single one seems to be delayed over a week getting to a UK warehouse and then they managed to lose the third package in the UK before even getting to the international warehouse I will not be using this company again until they use a different shipping company. Meaning that all my packages were delayed over a month getting to the recipient.
January 4, 2025
Unprompted review
Reply from Happy-Post
Dear Jack,
Thank you for sharing your feedback with us. We’re glad to hear that you found our delivery service great overall, but we’re sorry to learn about the delays and inconvenience you experienced with the UK delivery firm.
We understand how frustrating delays can be, especially when multiple packages are affected. While the delays you mentioned occurred with our first-mile partner, EVRi, we take full responsibility for ensuring a smooth delivery process from start to finish.
Please rest assured that we are actively working to improve our partnerships and enhance the first-mile shipping experience to avoid such issues in the future. Your feedback is invaluable in helping us identify areas for improvement, and we are committed to providing a more reliable and efficient service going forward.
If there’s anything further we can assist you with or if you have unresolved concerns, please don’t hesitate to contact our support team. We truly value your business and hope to regain your trust for future shipments.
Best regards,
The Happy-Post Team
Stay away from them.
I have attempted to contact your support team multiple times via email, but I have not received any response. The lack of communication and failure to resolve these issues is deeply frustrating. If this situation persists, I will have no choice but to reconsider using your services in the future.
January 3, 2025
Unprompted review
Reply from Happy-Post
Dear Rafael,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration caused by the lack of timely communication and the delays in your shipments.
We reviewed your case and noted that we replied to your email earlier today regarding the two parcels from November that are still in transit with EVRi. Please be assured that we are actively following up with them to resolve this issue as quickly as possible. All your other parcels, except for those dropped off last week, are already on their way and should be delivered soon.
We understand how important timely updates are and regret any inconvenience caused by this delay in our response. Your satisfaction is our priority, and we are committed to improving both our communication and delivery processes to provide you with a better experience in the future.
If you have any further concerns or need additional updates, please don’t hesitate to contact us. We truly appreciate your patience and understanding as we work to resolve this matter.
Best regards,
The Happy-Post Team
Worst delivery experience ever
PLEASE PLEASE PLEASE spend a little bit extra to go with reputable companies such as DHL/UPS etc.
Sent a parcel to New Zealand back in November (13th). Was quoted an estimated delivery time of 6-8 working days. Parcel still not delivered 7 weeks later. It didn’t even leave the UK until December the 10th. No phone number and extremely slow email responses, which then pass the blame back to their “partners”. They take no responsibility for anything and provide as little help as possible.
Awful experience and would never use again. Interested to see what the corporate template reply to this review is…
I’m hoping that at the very least they can find the parcel and make a delivery… 8 weeks late.
January 2, 2025
Unprompted review
Reply from Happy-Post
Dear Ryan,
Thank you for sharing your feedback, and we sincerely apologize for the delays and frustration you’ve experienced. We understand how disappointing it can be when expectations are not met, especially for something as important as an international delivery.
We take your concerns seriously and want to assure you that we are making efforts to improve our operations, including reviewing partnerships to avoid similar issues in the future. While we cannot change the past, we are committed to resolving your situation. If you could provide us with your order reference or tracking number, we would be happy to investigate further and provide you with the most accurate updates.
Thank you for your patience and understanding as we work to address these issues. Please don’t hesitate to reach out to our support team directly, and we will do our best to assist you.
Best regards,
The Happy-Post Team
shitty website its ask for recipie…
shitty website its ask for recipie address several time to end up waiting hours and hours till you give up te process avoid that shit
December 25, 2024
Unprompted review
Reply from Happy-Post
Hello Dali,
We are sorry to hear about your experience with our platform. It seems that the system may have encountered an issue while processing your recipient's address. To ensure smoother use of our services, we recommend double-checking the address format and trying again.
If the issue persists, we invite you to contact our customer service team, who will be happy to assist you and resolve the problem promptly.
We sincerely apologize for the inconvenience caused and hope to serve you better in the future.
Best regards,
The Happy-Post Team
Happy with this international delivery!
December 23, 2024
Reply from Happy-Post
Hello Nadira,
Thank you for your feedback! We're delighted to hear you were happy with your international delivery experience. We look forward to assisting you again soon.
Have a great day,
The Happy-Post team
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