Hostek Reviews 1,051

Joao was my support person and he addressed the issue quickly, communicated well, and solved the issue in a short time. He also explained the issue solution, which helps in case the issue arises again. Excellent support.

Joao contacted me immediately and helped me with my problem.

Mr. Vlad and the team members is very supportive and help us to find and resolve any issues quicker

I've always had excellent service from Hostek and would highly recommend them. A special mention to Vlad who was exceptional in his assistance recently with a complex technical issue

We have been with Hostek for the last 15 years. The tech support team is great in resolving any issues that arise. Especially Vlad is a great support member who is friendly and capable. Thanks, Vlad. You saved our energy and time many times by assisting us when ever there is some trouble. Good job!

I've been with this company (from pickaweb) for almost 20 years but no more.

Can't speak with an agent or log a ticket and they put my prices up 50% with no communications. Rubbish service

Bought my domain originally from Pickaweb who have been taken over by Hostek.

Had a stroke and needed to reduce my costs, Ivan from Hostek Tech support went above and beyond to assist me with setting up my MS exchange email.

So far so good with zero downtime 24 hours later!

Thanks Vlad

Stef was very responsive and helped us with our DNS changes. Appreciate the help provided. Thanks. Marcus

Vlad did a great job helping me migrate my website!

Their amazing support is what has kept me a customer for so many years. Today is no exception! Thank you Stefan!

Vlad was great pinpointing the reason my site wasn't working properly. His response was immediately and to the point.
Thanks Vlad.

Philip was super helpful and resolved my issues vey quickly! I'm very happy with tech support I get from Hostek!

Was totally locked out of my account thru my own stupid actions. Thought my email data was lost and gone forever. Then I started a support chat with Stef - 5 minutes, no fuss and the problem was sorted. He stuck around to make sure and now he's on my Christmas card list. Great service - makes a change from the 'AI bots' which are the cause of so much frustration.

One small point to Hostek - on your website, it seems that you have to be logged in to use 'Contact Us', so if your issue is being locked out of your account, that's not so useful. As it was, I set up a new account in order to login and then get help for the original account, but that seems inefficient :)

Enjoying be part of community! Guys are always helpful and trustable for 100% Highly recommended! And amazing customer support as cherry on top of the pie )

Vlad, along with Hassan, Nivin, and Fin, worked with my webmaster to assess a complex problem and identify a solution. Vlad was friendly, polite, responsive, and experienced enough to troubleshoot my situation within two days. I am grateful for his service!
I've been using Hostek for a very long time. Their customer support has always been good, but I much regret they have cancelled their phone service. This was a valuable asset.

After trying to figure out why a certain feature was not displaying on my wordpress site, Vlad was able to figure out the issue and adapt the hosting environment to assist and allow the feature!

I had a really helpful experience with Stefan who managed to make what seemed to be an intractable problem of my own making into a solved problem. He was patient, kind and effective, everything you want in this kind of situation.

Beware. I have been unable to send E Mails for nearly a week now. The help is very limited. I started ten years ago with Pick A Web and they were fine but, since Hostek took over it has all ended up in a very poor state. Even the phone line just cuts off.

Update.........not long after posting this review, after a gap of 36 hours of no customer support communication, Vlad sent me new settings and so far, they work.

24 hours and still no response from support. Trashed website for a second time after I was left to fix it myself. Really cannot believe the lack of interest from 'support'

Stef fixed my issue very quickly and had excellent knowledge. 1st class service