The process was simple and explained thoroughly, staff were friendly and professional. I would highly recommend. I will use again if I need to rather than go to my GP (who is actually an oxygen thief... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really great service, I booked to have some stubborn ear wax removed, I managed to get a next day appointment. Kim at Knutsford was superb, explained the procedure, allayed any concerns, performed a... See more
Company replied
All the staff were very approachable. Nothing was too much trouble and you were made to feel welcome and relaxed. My hearing test was conducted in a very professional manner and all aspects were exp... See more
Company replied
My 87 year old mother’s NHS hearing aid tubing broke and although this is a private ENT clinic in Morpeth, they were so helpful by providing much needed replacement tubing, where other places did not... See more
Company replied
Company details
Written by the company
Hearing well means the world. Let us help you stay connected to yours. House of Hearing is one of the UK's longest-established independent hearing care providers, offering free hearing tests, professional earwax removal, a wide range of hearing aids, and aftercare that seeks to provide lasting peace of mind.
Contact info
10 Melville Crescent, EH3 7LU, Edinburgh, United Kingdom
- 0131 220 1220
- enquiries@houseofhearing.co.uk
- houseofhearing.co.uk
4.9
Excellent
531 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from House of Hearing
Thank you for your review, John. We look forward to seeing you again soon. ^CW
Very good experience
Very good experience. The nurse, a very pleasant lady, explained everything before and during the procedure and about the necessary aftercare too.
Would recommend.
May 26, 2025
Reply from House of Hearing
Thank you for your lovely review, Catherine. I'm glad to hear that we put you at ease and that the team looked after you. We look forward to seeing you in clinic again soon! ^CW
Good professional service.
May 19, 2025
Reply from House of Hearing
Thank you for your lovely review, Jeremy! ^CW
Dysfunctional hearing aids
Unfortunately the very expensive hearing aids you have supplied simply do not work to the point where I cannot use them as the sound is so distorted that I cannot understand anything that is said. This is very disappointing and particularly so because I am now at home in Spain and do not return to Edinburgh until October. I am desperately keen to have functioning hearing aids and hope that when I return to Edinburgh you will be able to provide this service as you have promised.
June 6, 2025
Reply from House of Hearing
Thank you for your feedback, Stephen. Of course, we are always available to make complementary adjustments to your hearing aids, but we appreciate that not having direct access to the clinic at this time is upsetting. Please do book in to see us upon your return and we will be happy to adjust your hearing aids and troubleshoot any other issues you are having with them. ^CW
Reply from House of Hearing
Thank you for your kind review, Marion. ^CW
Reply from House of Hearing
Thank you for your lovely review, Michael. ^CW
Very helpful and clear explanations for…
Very helpful and clear explanations for how to use the hearing aid. Kyle has a lovely manner and is able to answer all my questions. I would highly recommend House of hearing, St Andrews
May 29, 2025
Reply from House of Hearing
Thank you for your lovely review, Louise. We'll be sure to pass your kind words on to Kyle. ^CW
Have my ears syringed at house of…
Have my ears syringed at house of hearing always good.Staff are great.
May 6, 2025
Reply from House of Hearing
Thank you for your review, Janice! ^CW
Reply from House of Hearing
Thank you for your review, Winona! ^CW
Friendly service and a quick turnaround…
Friendly service and a quick turnaround for my ear plugs
May 22, 2025
Reply from House of Hearing
Thank you for your review, Michael. I'm glad we were able to help. ^CW
I was able to get a prompt appointment…
I was able to get a prompt appointment and was provided with efficient, helpful and courteous service.
May 26, 2025
Reply from House of Hearing
Thank you for your review, Elizabeth! ^CW
Robbie the Audiologist very carefully explained.
Robbie the Audiologist very carefully explained,once more,how to change filters and why I should be wearing my hearing aids longer.
He also showed me,again,how to use my phone with them.
June 6, 2025
Reply from House of Hearing
Thank you for your lovely review, Derek! I'm glad we were able to offer you the right level of support. ^CW
The whole experience was excellent.
May 2, 2025
Reply from House of Hearing
Thank you for your kind review, David! ^CW
Couldn't be happier with my new hearing aid
Couldn't be happier with my new hearing aid!
Went through lots of settings and fittings and tried a couple brands, nothing was too much trouble.
Perfect fit, perfect settings and David really went out of his way to make sure everything was perfect for me.
April 28, 2025
Unprompted review
Reply from House of Hearing
Thank you for your lovely review, Doug. We're glad we were able to find the right hearing solution for you. We look forward to seeing you in clinic again soon. ^CW
Amazing service
Visited a local hearing centre who carried out micro suction to both ears and then sold my wife £4000 hearing aids. Her right ear was still no better so she visited her GP who said she still had earwax and recommended the hearing centre in Kersey Suffolk.
It was found to be a lot of wax pressed against her ear drum it was removed and now she doesn’t need the aids.
May 6, 2025
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave us a review. We're so glad to have helped and provide some much needed relief. Please do call again if there's anything else we can do to offer support. ^CW
Left ear was blocked
Left ear was blocked and called them to get an appointment and got an appointment that day as a cancellation. The receptionist was very nice and Mara who did my ears was very helpful and nice as well. Really helpful and got my ears done in 15 minutes which was good. I Usually go once a year. Would recommend. Keith
May 5, 2025
Unprompted review
Reply from House of Hearing
Thank you for your review, Keith. We look forward to seeing you again soon. ^CW
Very supportive and caring with helpful…
Very supportive and caring with helpful advice. I would highly recommend.
Thank you S Fenton
April 15, 2025
Unprompted review
Reply from House of Hearing
Thank you for taking the time to leave such a lovely review. We're glad you had a positive experience with us and we look forward to seeing you in clinic again soon. ^CW
The perfect audiologist!
I never used to looked forward to audiology appointments before, but I genuinely look forward to my appointments with Daniel because, as a hearing aid user himself, he totally 'gets it'. His personal experience coupled with his expert knowledge makes him the perfect audiologist!
April 11, 2025
Unprompted review
Reply from House of Hearing
Thanks for your review, Angie. I'm glad to hear that Daniel was able to offer you the right support. We look forward to seeing you again soon! ^CW
Very friendly professional staff
Very friendly professional staff.
Top of the range equipment for testing and explaining what is going on with all the hearing mechanisms.
April 4, 2025
Unprompted review
Reply from House of Hearing
Thank you for your lovely review, Cat! ^CW
Don't shout!!! I'm not deaf,yet,!!!!
So pleased to get an appointment one week earlier than given due to a cancellation, great service,my hearing was getting worse gradually, I did suspect it was ear wax build up. My consultant was brilliant,managed to get my ears cleaned and I finally got my hearing back. Left feeling great, told my husband no need to shout!!! Bless him.
April 8, 2025
Unprompted review
Reply from House of Hearing
Thank you for taking the time to share your review. We're glad to hear that we were able to offer the right support. Please don't hesitate to get in touch whenever you need. ^CW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.