2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... See more
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Review summary
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Reviews shaping this summary
I initially looked at a few reviews as, whilst my other half has leased before, this was my first time. After submitting a quote, Vik was great in communicating and running through my optio... See more
Company replied
This was my second experience of exchanging a car with icarlease and yet again the service was excellent. From my initial contact with Rebecca she could not have been any more helpful in any respect.... See more
Company replied
If you’re looking for a new lease or hire vehicle, I’d highly recommend speaking with Rebecca Phoenix, Accounts Manager at TCH – iCar Lease. Thank you, Rebecca, for all your efforts in securing my... See more
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Company details
Written by the company
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Contact info
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, United Kingdom
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
4.4
Excellent
206 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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If you value your time
If you value your time, be very cautious with iCarLease.
I was told the car was “in stock” and expected a quick turnaround, but the delivery kept getting pushed back with little/no clear updates every time I contact them the person he on thebphone or email he was telling me it's new car not come to the UK yet as soon I get update I will contact u , the question is if car in UK yet why u advertise car in stock . After around 4 months of delays, he avoid to reply my email and answer the call I did not have any option unless cancel the order and buy from somewhere else
The most frustrating part was the lack of proactive communication — I had to chase repeatedly, and expectations were set at the start that simply weren’t met.
Hopefully others have a smoother experience, but based on mine and other reviews I've seen I wouldn’t recommend if you need reliability and honest timelines.
October 6, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Abdul, Thanks for taking the time to leave your feedback. I am sorry for the frustration caused by the delays and the experience you had.
Delays like this can unfortunately happen at times due to factors outside of our control, but I appreciate that does not make it any less frustrating, especially when expectations are set early on.
I am sorry you felt communication was not as strong towards the end. That feedback is important to us and is something we continue to work on.
I do hope you get fixed up with a new car soon.
I recently worked with Rebecca Phoenix…
I recently worked with Rebecca Phoenix at iCarLease for the supply of my new car, and once again the whole experience was excellent from start to finish.
Having used Rebecca’s services for my previous vehicle, I’m pleased to say the same high standards of service were delivered throughout once again. The process was straightforward, well organised, and completely hassle-free. I was kept fully informed at every stage, which made everything simple and stress-free.
Rebecca’s professionalism, efficiency, and friendly approach really set her apart, and together with her colleagues she made the entire experience smooth and enjoyable.
I wouldn’t hesitate to recommend Rebecca and the team at iCarLease and look forward to working with her again in the future.
January 22, 2026
Unprompted review
Reply from icarlease.co.uk
Thanks for taking the time to leave such a great review Paul, it is really appreciated.
Great to hear everything went smoothly again and that Rebecca delivered the same high standard of service throughout. Keeping things clear, well organised and stress free is exactly what we aim for, so it is good to know that came across.
Most of all though, enjoy your new Jaecoo 7 !
Almost a 4 star or lower but Rebecca…
Almost a 4 star or lower but Rebecca Phoenix saved it.
Car was ordered far in advance and the delivery date did change a few times, after the last change was too far away Rebecca stepped in and managed to source an alternative for me which spot on.
Obviously delays are from the dealer or manufacturer of the car so cannot be wholly blamed onto the leasing company, but they kept me well informed and Rebecca was fast to respond and find a solution.
I approached Audi for a private price on the vehicle and they could not get near it! Overall a great price on a great car & would highly recommend Rebecca!
January 20, 2026
Unprompted review
Reply from icarlease.co.uk
Hi Rob, Thanks for taking the time to leave such a detailed review, it is really appreciated.
You are right on the delivery point, delays are usually down to the dealer or manufacturer. From our side, I am pleased we were able to step in when the dates moved too far out, source a suitable alternative and keep things moving for you. Rebecca did a great job leading that and keeping you well informed throughout, and thank you as well for being understanding with the situation.
Good to hear Audi could not get close on price either but most of all though, enjoy your new Audi A3!
Avoid
3 years of Lexauto lease, 9 months of Arval, and in between 2.5 years of icarlease.....and those 2.5 years, with a car returned numerous times to dealers, faults not rectified, difficult correspondence with icarlease over a few issues including early termination, servicing items, non-fault parking ticket issues....and reading others who have had issues.....and a phone calls from the manager of the brokerage......wouldnt recommend.
April 8, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Jeremy, Thanks for taking the time to leave your review. I’ll be honest, it’s disappointing to read a one star review given the amount of time and effort that went into trying to support you throughout the issues you experienced.
From our side, once the problems with the vehicle became apparent, we were actively involved in liaising directly with CUPRA and the supplying dealer to help get matters investigated and resolved. We chased responses, pushed for updates, and tried to move things forward where possible rather than leaving you to deal with it alone.
We also suggested you speak with the BVRLA independently to sense check everything we were doing. Their view was that we’d acted correctly and that the level of support provided was appropriate and above board, which we felt was important for you to hear from an external body rather than just from us.
It’s also worth noting that some of the faults raised were linked by the dealer to third party devices being plugged into the vehicle. While we can’t be certain on every point, the underlying issue here appears to be the car itself and the ongoing technical problems you experienced with it. As a broker and leasing provider, there’s a limit to what we can physically control once a vehicle is on the road, particularly when manufacturer level technical faults are involved.
That said, we’ll always reflect on feedback and look at where we can improve. We genuinely try to do the right thing for customers, even in difficult situations, and we accept there’ll always be cases where the outcome isn’t what anyone would want.
We do hope your next vehicle proves to be a good one and that you have a much smoother experience going forward, with no issues at all.
Shoutout Vik and Luke
Shoutout Vik and Luke
From start to finish Vik was there with anything i need assurance on giving updates throughout the full process being as much help as you possibly could be. massive thanks to him and also Luke for ensuring a smooth delivery on the right date with all the correct details no messing around from them 2! Highly recommend
December 18, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for taking the time to leave this, we really appreciate it.
We will make sure this gets passed on to both Vik and Luke. They will be pleased to see it. Keeping things clear, straightforward and on track from start to finish is exactly how we aim to work, so it is good to hear that came across.
Thanks again for the recommendation. Most of all though, enjoy your new car!
Excellent customer service from Vik and…
Excellent customer service from Vik and Luke through out the lease process, always on hand to answer questions and a very quick delivery date, very competitive price and would highly recommend using them
December 12, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Simon, Thanks for taking the time to leave a review, really appreciate it. Glad to hear Vik and Luke looked after you throughout and got everything turned around quickly. Enjoy the A3 and thanks again for recommending us.
Most of all though, enjoy your new car!
Great value car…
Great value car compared to other leasing companies - Audi A3 Saloon. Excellent communication from the team throughout and Rebecca was great, instantly responding to any question that I had.
December 8, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for leaving the review, really appreciate it. Good to hear you found the Audi A3 great value and that the team kept everything clear for you. Rebecca will be made up with the mention too. If anything comes up just let us know.
Most of all though, enjoy your new car
This is my first time doing a car lease…
This is my first time doing a car lease so needed guided through the process & found the process easy because of the professionalism & personl dealings i had with Rebecca she made me feel as this was personl & not just dealing with a company & that made me feel I had made the right choice in choosing icarleasing.
December 5, 2025
Unprompted review
Reply from icarlease.co.uk
Hi David, Thanks for the great review. Really glad to hear Rebecca made everything feel personal and straight forward for you, especially with it being your first time leasing. That first experience makes all the difference and it is great to know you felt you made the right choice with us. Enjoy your Audi A3 and thanks again for choosing us.
Most of all though, enjoy your new car!
Three years ago
Three years ago, i took out my first lease with iCar leasing and experience was brilliant. Three years later I have just take delivery of a replacement Ford Puma. The team, especially Rebecca Phoenix was just a pleasure to deal with. No hassle and never pushing to get order completed, just take your time. Car delivered when said and old one collected when said. Also thank you to the two Luke's. Would highly recommend using iCar leasing without a doubt
December 3, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Gordon, Its really great to hear everything went to plan for you again. Glad the Puma landed when expected and the collection went to plan. Thanks as well for coming back to us after your first lease, it means a lot. The Lukes will both be very happy with the mention too and great to hear the team made it nice and easy all the way through.
Most of all though, enjoy your new car!
We turn to Rebecca at Icar Lease every…
We turn to Rebecca at Icar Lease every time we need a vehicle.
She never fails us!
Excellent service - friendly, professional, and always on point!
Thanks,
Rebecca.phoenix@Icarlease
November 25, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Gary, Thanks a lot for taking the time to leave this. Really appreciate the kind words. Rebecca will be made up with the feedback and it is great to hear you are happy with the service and thanks for using us again for your third car.
The X3 M50 is a lovely choice. Most of all though, enjoy your new car!
Fantastic Service
I initially looked at a few reviews as, whilst my other half has leased before, this was my first time.
After submitting a quote, Vik was great in communicating and running through my options and discussing which colours were available and approximate timescales.
I was told possibly early December and was delighted to receive an email offering late November delivery.
Luke was then great at communicating the available times and getting delivery arranged.
I took delivery today and I’m delighted with the car - the kids absolutely love it and can’t wait to get out in it.
Thank you Vik and Luke for your service. Great price and great service.
November 27, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Paul, thanks a lot for taking the time to leave this, we do really appreciate it. It's great to hear your first lease experience has been a good one and that Vik and Luke looked after you throughout. We can't take too much credit for the earlier arrival as that is down to Audi building them, but it is always good news for all of us when a car lands ahead of schedule.
It is also great to hear you are already enjoying the Audi A3 and that the kids love it as well. Always makes it that bit more special when the whole family is loving the new car.
Most of all though we hope you keep enjoying your new Audi A3 and thanks for using us, its very much appreciated!
Luke was very helpful all the way…
Luke was very helpful all the way through the process. There were problems with the dealership and he kept me up to date with everything to make sure any disruptions were dealt with quickly and efficiently. Highly reccommend
November 11, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Dan, Thanks for taking the time to leave the review. Really glad to hear Luke looked after you throughout. Sometimes things are beyond our control but thank you for being nice about the situation and for moving over to the Jaecoo 7. Thanks as well for the recommendation.
Most of all though, enjoy your new car!
Thank you Rebecca
If you’re looking for a new lease or hire vehicle, I’d highly recommend speaking with Rebecca Phoenix, Accounts Manager at TCH – iCar Lease.
Thank you, Rebecca, for all your efforts in securing my next order – I’m really looking forward to receiving my new Audi e-tron when it arrives next year.
November 10, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Mark, Thanks for the great review and for taking the time to mention Rebecca, she will really appreciate the shoutout. We are glad everything went smoothly and that you are happy with the service.
Most of all though, enjoy your new Audi when it arrives next year.
I've leased a number of cars in my time…
I've leased a number of cars in my time but this is the only company I've come across that wants to charge more money per month to extend a lease when it's over! Bizzarely, they think a 3 year old car which is now out of warranty and doesn't qualify for Roadside Assistance is worth more than a brand new one with all the benefits! Other companies I've dealt with have all been more than happy to extend at the same rates with 1 company simply saying " call us when you're ready and we'll collect it free of charge" . Of course all of this matters most when you're looking at a delay in your new car arriving. So, the moral of the tale is to only deal with those companies who are willing to look after you, there are plenty of them out there and avoid those who would take advantage when you are without a vehicle.
November 8, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Jim, Appreciate the review, though I know this has already been explained to you a few times.
Just to clarify again, your original monthly payments were lower because part of the total cost was covered by an upfront payment at the start of the agreement. Once that term ends and you move to an informal extension, there is no longer an upfront amount being factored in, so the monthly cost adjusts accordingly. It is not that we are charging more, it is just that the original payment structure no longer applies.
This is not us placing a higher value on the car now, and we are certainly not trying to take advantage. Informal extensions are there to help customers bridge short gaps, not to be a long term solution. And while some companies may approach things differently, this method is completely standard across the industry. It is just a case of how it is explained.
We have tried to be open and fair throughout, and I am sorry you still feel disappointed, but we stand by the process.
Amazing Customer Service
Vik and the team at iCarLease have been great to work with. Although I didn’t have the opportunity to progress with the order due to manufacture delays, Vik ensured me that this wouldn’t be a problem and cancelled my order for free! Highly recommend and you can definitely lease with confidence!
November 4, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks Sumit, sometimes things just don’t work out beyond our control. Vik said you were a pleasure to deal with, and it’s really nice of you to leave a review. Most of all though, we hope you get fixed up with a car soon!
Icarlease -Excellent Customer Service Highly Recommended
I did extensive research on leasing companies and brokers prior to contacting I carlease.
I was first drawn to their really competitive pricing. I contacted them via email initially to ask a few questions regarding waiting times on factory orders. I wasn’t expecting any kind of assistance today.
How wrong was I.
Vik Zafar Account Manager was my contact and was brilliant from the start. He was very knowledgeable friendly and professional. He ensured that he had all the details regarding my requirements for a new car. Vik came back to me very quickly with a tonne of different options and took me through each proposal matching my wish list.He talked me through the proposals and it was refreshing to feel that I was able to make a decision without any pressure. Vik sent me the relevant paperwork and it was processed quickly and efficiently.
I placed an order today. Thank you .
Vik Zafar and the company are highly recommended.
October 24, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks so much for taking the time to leave such a detailed review Lee. It’s great to hear you did your research and chose us for your new Cupra Terramar. Vik will be really pleased to know how much you appreciated his help and the effort he put in to finding the right options for you.
Most of all though, enjoy your new car!
Rebecca Phoenix was excellent
Rebecca Phoenix was excellent, great communication with quick responses to our questions. Kept us informed right up to the delivery date.
October 21, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for the lovely review Paul / Sarah and for choosing to renew your car with us again. Great to hear Rebecca looked after you again and kept everything running smoothly right up to delivery. It’s always nice when customers come back, and we really appreciate your continued trust in us.
Most of all though, enjoy your new Volvo XC60!
Great experience from order to delivery
I have found Icarlease, in particular Vik and Luke to be nothing but helpful professional and continuously providing updates throughout the order process. This continued right through to delivery. They even managed to re-negotiate the monthly fee to bring it down after the order had been received. I personally feel that both went above and beyond.
Thank you both
Mike Smart
October 20, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for the brilliant review, Mike. It’s great to hear you had such a positive experience from start to finish. Vik and Luke will be really pleased to know their efforts made a difference, keeping you updated throughout and even managing to get the monthly cost reduced after the order was placed. We always aim to go that extra mile, so it’s nice to see that recognised.
Most of all though, enjoy your new Cupra Terramar!
Highly recommend - Rebecca's customer service was outstanding !
This is the second time I've leased my car through icarlease. From start to finish, everything was smooth and professional.
Rebecca once again has been incredibly helpful and attentive throughout the entire process.
I would highly recommend icarlease!
October 20, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Fiona, Thanks so much for your review and for coming back to lease another car with us! Really glad to hear Rebecca looked after you so well again and that everything ran smoothly from start to finish.
Most of all though, enjoy your new Kia Picanto!
Best company and customer service
Following comparing prices- icar leasing not only came up as the most affordable monthly payment- they also came up to be the only leasing provider who did not charge a admin fee. In addition icar leasing were able to offer us our chosen car quicker due to them having stock where other companies had a longer wait.
To top it off, Rebecca who our personal advisor was a fantastic, she fully supported us through the whole process keeping us updated.in addition when Rebecca was not available- there were other dedicated staff who answered any questions
i have used other car leasing company’s in the past however due to the high standards of service and personal one to one support and great customer services with lowest prices- I will definitely consider using this company again.
September 5, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Nicola, Thanks so much for taking the time to leave such a detailed review. It’s great to hear you found us the most affordable and appreciated that we don’t charge any admin fees.
I’m really pleased we could get you into your chosen car quicker than expected too. Rebecca will be made up with your comments, and it’s good to know the rest of the team kept things running smoothly when she wasn’t available.
We really appreciate your feedback and the fact you’d consider using us again means a lot. Most of all though, enjoy your new VW Tiguan !
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