2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I initially looked at a few reviews as, whilst my other half has leased before, this was my first time. After submitting a quote, Vik was great in communicating and running through my optio... See more
Company replied
This was my second experience of exchanging a car with icarlease and yet again the service was excellent. From my initial contact with Rebecca she could not have been any more helpful in any respect.... See more
Company replied
If you’re looking for a new lease or hire vehicle, I’d highly recommend speaking with Rebecca Phoenix, Accounts Manager at TCH – iCar Lease. Thank you, Rebecca, for all your efforts in securing my... See more
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Company details
Written by the company
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Contact info
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, United Kingdom
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
4.4
Excellent
206 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great communication from our Account…
Great communication from our Account Manager Vik Zafar. Always kept upto date with any new information. Speedy turnaround from initial contact to receiving the car
July 25, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for the review John, really appreciate you taking the time.
Glad to hear Vik looked after you and kept things moving. He takes pride in keeping customers updated so it is great to see that coming through. Speedy turnaround is always the aim so it is good to know it all went to plan.
Most of all though, enjoy your new Cupra Terramar!
Unnecessary stress and drama!
Initial contact with the sales man Vik was very promising however once I had agreed to the car lease the level of service plummeted. Firstly the car was delayed for a week costing me money as I had to take a wasted day off work. Secondly the car driver who dropped off the car was expecting me to take him to a train station, he was very eager to leave and the car handover was rushed. Thirdly the finances were all botched up. I was invoiced by Novuna 3 months after taking the lease. I had already been chasing this several weeks previously. It was discovered icarlease had not sent all the details to Novuna. Finally the invoices were incorrect and I was being charged for a month before I took possession of the car. It took a month of multiple emails and phone calls with Icarlease and Novuna to sort this. I now have had to endure 2 very large invoices in July despite having the car since April! Utter incompetence and unacceptable in the digital age. Roll on AI to replace hopeless call centres.
July 30, 2025
Unprompted review
Reply from icarlease.co.uk
Hi, Matthew, thanks for the honest feedback. We’re genuinely sorry for the delays and frustration you experienced, and we take full responsibility for the inconvenience caused.
With stock cars, we always aim to move quickly and provide accurate information, but as vehicles are built and moved globally, occasional delays can still happen. We understand that even a short delay can cause disruption, and we apologise that it cost you time and money.
Regarding the finance issue, we’ve looked into this fully and did identify an error, which was quickly corrected once it came to light. Novuna were really helpful in explaining how their system had started the agreement on the wrong date, and we’ve taken that learning onboard. We always try to stay on top of processes like this, and it’s something we’ve reviewed internally to avoid future problems.
That said, we do feel Gareth and Bex kept you well informed throughout and worked hard to get everything sorted. We know that doesn’t take away the hassle you had, but we hope it shows the effort that went in to make it right.
Once the initial frustration has passed, we hope you’re able to take some positives from the experience. We’re proud to be a business built around people, not scripts or AI and we believe that real human interaction, personality, and ownership still matter. That’s what we try to offer every customer.
We do hope you enjoy your new Volvo XC60 Black Edition and that it brings you years of trouble free motoring! Its a really great car!
Helpful and available
Helpful and available. Very happy
Huge thanks to Vik
July 28, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for the review Pam and for choosing us for your new car.
Really pleased to hear you were happy with the service and that Vik was helpful and available throughout. I will make sure he sees your feedback.
Most of all though, enjoy your new Audi Q3!
Have used various lease companies over…
Have used various lease companies over the years and have found my experience with icarlease to be faultless my dealings with Vik Zafar throughout the whole process was smooth and I was kept fully updated. I also found Gareth Wardle very helpful.
July 7, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for taking the time to leave us a review. We really do appreciate it.
Great to hear everything went smoothly and that Vik kept you fully in the loop throughout. He puts a lot into making sure things are handled properly so I know he will be pleased to get the recognition. Same goes for Gareth, good to hear he was helpful along the way.
If you need anything in the future just give us a shout.
Most of all though, enjoy your new Audi Q3!
Avoid at all costs!
Avoid at all costs…
“Forgot” to tell me about TWO recalls on the car which could have been dangerous.
Took THREE attempts to actually collect the vehicle wasting my time and annual leave - which has been taken further!
Head of brokerage is also nothing short of a rude little man who needs some lessons on customer service and communication skills. Ignored us for weeks!
Go elsewhere.
April 11, 2025
Unprompted review
Reply from icarlease.co.uk
Hi, Thanks for your review, although we strongly disagree with several parts of it.
Just to be clear: we have never leased you a car. The agreement was not in your name, and at no point did we receive the required data protection permissions to speak with you. That’s not us being awkward , that’s us following the rules. We’re bound by strict FCA regulations and data protection laws, and we take those responsibilities seriously. This includes the risk of fronting, which is classed as a serious issue by the FCA.
We’re glad the vehicle is now back with us. The missed collections have been reviewed, but the key point is the matter is now closed. What we won’t accept, though, is the way our team were spoken to. Abuse towards staff is not something we’ll tolerate, and there is clear evidence of how that played out during this process. Referring to a member of our team as a “little man” says more about your character than it does about theirs , and we don’t think that’s fair, nor would most people.
We fully comply with our ISO standards, and a non-conformance report was completed and reviewed by several managers across the business. While we’re confident the situation was handled properly, we always try to learn from any customer dissatisfaction and improve where we can.
We’re proud of how we operate, and we’ll always back our team when they’ve done things by the book.
Great service!
I’ve experienced excellent service from Rebecca who was very informative and efficient in answering any questions. A very good service that I would recommend.
July 21, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for the great review. Really glad you found Rebecca helpful – she’s a real asset to the team. We appreciate the recommendation. Most of all though, enjoy your new car!
This was my second experience of…
This was my second experience of exchanging a car with icarlease and yet again the service was excellent.
From my initial contact with Rebecca she could not have been any more helpful in any respect. Not only was she polite, courteous, informative and extremely professional nothing was too much trouble whatever my query. She is not only a credit to the company but more importantly a credit to herself. It was a pleasure to deal with her from start to finish. Excellent !!
July 17, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Donna,
Thanks so much for the lovely review, we are really glad to hear you had another great experience with us.
Rebecca will be made up with your feedback. She always gives her all, so to hear you describe her as polite, courteous, informative and professional really means a lot and you're absolutely right, she’s a real credit to us and herself.
Most of all though, enjoy your brand new VW Golf!!
Extremely poor experience with TCH…
Extremely poor experience with TCH Leasing ! I will never be using their services again. In the past I have had many lease cars without any problems at all and this has been stressful and definitely not worth having a lease car.
This time round TCH Leasing have tried to squeeze every last penny out of me by fabricating damages to my car when I returned it; they claimed that there was some paint damages from a repair I had done (through a reputable garage who did some work on the lease car due to a no claims fault through my insurance company). They charged me over £500 for this despite the paint damage not being visible at all!
I have had a considerable amount of anxiety because of other nonsense invoices they have sent me or letters without explaining the full content over the nearly 3 years I had the car, where I had to call them to explain the letters.
Therefore I decided this time to return the car 3 months early and buy my own (never before have I done this with any of other lease cars I have had from different companies).
Judging by the reviews other customers have put on Google reviews recently I can see that its not just me that has been affected.
PLEASE DO NOT GET YOUR LEASE VEHICLES FROM THEM - THEY WILL ROB YOU BLIND!
Thanks for reading
Sam
July 11, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Sam. Thanks for taking the time to leave your review. I’m really sorry this has caused you stress and anxiety, that’s the last thing we want any customer to go through.
I just want to be clear about what’s happened from our side. You’ve been with us for three years and had your CLA at one of the best prices in the market when you took it out. There were no issues throughout your lease until the end, when the problem came up because of the repair that was done on your car after it was damaged.
Unfortunately, the repair didn’t meet the standard required when checked. As members of the BVRLA, we have to stick to their Fair Wear and Tear Standards, which set clear guidelines for what’s acceptable when a vehicle comes back to us. We don’t take charging customers lightly, and we certainly don’t fabricate damage or try to overcharge anyone. Any costs we pass on reflect what’s needed to get the car back to the condition those standards require.
I understand you’ve had other leases without any issues, and I get why this has been so frustrating. But in this case, the charges were purely because of the repair not being up to the right standard. If that damage hadn’t happened, or if the repair had been completed properly, everything would have been as straightforward as your previous leases.
You also mentioned other customers having similar experiences. I have to be honest and say we don’t see this as a pattern in our own returns process. Many of our customers hand back their vehicles without any unexpected costs or problems. It really is a shame that this situation has overshadowed your experience with us.
Thanks again for your feedback, Sam. I’m genuinely sorry this has left you feeling so disappointed.
Kind regards
Matthew Rothwell
Head of Brokerage
Great service from Rebecca Phoenix
Great service from Rebecca Phoenix. Thank you for pushing through our slightly complex case and ensuring delivery of our brand new polestar!
April 9, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Claire, Thanks so much for your lovely review. It’s great to hear you’re happy with your new car and we are really happy Rebecca was able to help push through anything that wasn't too straightforward.
Most of all though, enjoy your new Polestar 3!
Great company to deal with and now on…
Great company to deal with and now on my second lease with them. Rebecca Phoenix was brilliant from start to finish, keeping you fully aware of timescales. Faultless service and highly recommended!
May 9, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks so much for your review Mike and for coming back to us for your second lease!! We are really pleased to hear Rebecca looked after you so well and kept you updated every step of the way. Faultless service is exactly what we aim for, so it’s great to see that reflected in your experience.
Most of all though, enjoy your new Kia Sportage!
Ease of doing business
It’s been a simple, straightforward and well explained process working with these guys. I would definitely recommend their services to others
July 2, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks a lot for the review, Cliff. Great to hear the process was simple, straightforward and well explained. We are always aiming to make things as easy as possible, so it’s good to know the service hit the mark. Really appreciate you recommending us to others.
Most of all though, enjoy your new Qashqai!
Top quality service definitely…
Top quality service definitely recommend.
June 26, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks a lot for the review, Aziz. Great to hear you found the service top quality. We are always aiming to deliver the best experience possible, so it’s much appreciated that you’d recommend us.
Most of all though, enjoy your new XC60 Black Edition!
Extremely smooth process
I had to return my work vehicle due to a change in employment and did not fancy purchasing a used vehicle. I searched leasing companies online snd came across icarlease and also read some of the reviews here. I must say that Vik was exceptional and handled my concerns with extreme kindness and patience as I was quite worried about the credit check. Rest assured everything went perfectly and 2 weeks after my initial enquiry I had a new skoda octavia delivered. A special shootout to colin from Listers who delivered the vehicle. He was very knowledgeable and showed every feature of the vehicle. All round fantastic service and highly recommended.
April 9, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Diljit, Thanks for taking the time to leave this.
Really pleased to hear everything went smoothly from start to finish, and that Vik was able to put your mind at ease and guide you through the process. We know it can feel a bit daunting at times, especially with things like credit checks, so it’s great to know you felt looked after.
Big thanks as well for the shoutout to Colin – sounds like he did a great job on handover.
Most of all though, enjoy your new Octavia!
Great service from Vik at iCarLease
Vik at icarlease demonstrated outstanding professionalism, dedication, and efficiency throughout the process of assisting me with the acquisition of a leased vehicle. He has deep knowledge of the leasing process, and combined with his proactive communication style, made the experience seamless and stress free.
From the beginning I found Vik was responsive, detail oriented, and exceptionally thorough. He clearly explained the steps, answered all my questions with clarity and patience, and provided timely updates.
What sets Vik apart is not just his technical knowledge, but his genuine commitment to customer satisfaction. He went above and beyond to ensure things were completed smoothly, even anticipating potential issues before they arose and resolving them with professionalism and care.
Vik is a true asset to icarlease, and his exceptional service deserves the highest recognition. He made what could have been a tedious process feel completely effortless.
April 10, 2025
Unprompted review
Reply from icarlease.co.uk
Really appreciate you taking the time to leave such a detailed review. Vik’s commitment to doing things properly and making sure the process is smooth really shines through here, and it’s great to see that recognised. Thanks again for choosing us — we’ll be here when you’re ready for the next one. Most of all though, enjoy your new XC60 when it arrives on the 25th!
First time leasing with icar and have…
First time leasing with icar and have now taken delivery of Volvo xc60 Black Edition. Many thanks to the wonderful Rebecca Phoenix who guided me through the process and kept me updated throughout. Will definitely be using this company again in future.
March 27, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks so much for the great review and for choosing us for your first lease – what a car to start with! The XC60 Black Edition is a stunning choice. I’ll be sure to pass your kind words on to Rebecca – she’ll be made up. Always here when you’re ready for the next one. Most of all though, enjoy your new car!
Great experience
Great car, leasing experience made easy by the team who answered and queries raised. Would certainly recommend
March 11, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks Mat for your fantastic review! We’re so pleased to hear the team made the leasing process easy and answered all your queries. We really appreciate the recommendation!
Most of all though, enjoy your new Kia Sportage. It’s a great car!
Looking to lease,fantastic and responsive Customer Care
Fantastic and responsive Customer Care.
Informative and well organised.
February 5, 2025
Unprompted review
Reply from icarlease.co.uk
Hi Karen, Thanks for your review! Great to hear you found our customer care fantastic and responsive. We always aim to keep things informative and well organised, so it’s great to know we delivered.
Most of all though, enjoy your new Volvo XC60!
Great car
Great car, fabulous experience from the team. Would highly recommend.
March 4, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for your review! It’s great to hear you had a fabulous experience with the team and are loving your new car. We really appreciate the recommendation!
Most of all though, enjoy your new car!
A great experience would trust this…
A great experience would trust this company with every vehicle I buy
March 4, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for your review! It’s brilliant to hear you had a great experience and would trust us with every vehicle you buy. That really means a lot!
Most of all though, enjoy your new car!
Great car and experience from the team
Great car and experience from the team, would definitely recommend.
March 4, 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for your review! It’s great to hear you had a great experience with the team and are happy with your new car. We really appreciate the recommendation!
Most of all though, enjoy your new car!
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