iCrack® Reviews 

187
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the staff for being helpful, knowledgeable, and professional, often providing quick and efficient service. Many appreciate that repairs are completed rapidly at a reasonable cost, with some even receiving assistance without charge. However, some reviewers were not happy with product quality and repair outcomes. People reported receiving cheap or non-genuine replacement parts, leading to issues like screens breaking quickly, ghosting, or phones malfunctioning post-service. A few also noted problems with purchased items, such as ill-fitting covers or faulty headphones, and experienced price discrepancies or poor service regarding refunds.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, professionalism, and... See more

Service

Customers consistently note positive experiences with service, often praising the professionalism,... See more

Product

Clients share ambiguous opinions on product quality and service, with some reviewers having positive... See more

Price

Consumers generally express satisfaction with the pricing, often describing it as reasonable and good value... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction with repairs,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sam and Harry at the Bournemouth iCrack were both really helpful and speedy with a phone screen repair. They were able to explain what the issue was originally and how to avoid it which I really appre... See more

Rated 5 out of 5 stars

The young man in the icrack branch in Dochester was excellent. Immediate honest diagnosis as multiple screen cover cracks rather than the actual screen. Replaced in minutes. I couldn't be more pl... See more

Rated 5 out of 5 stars

I visited the store In Chantry Place Shopping Centre, Norwich this morning Saturday 29th November, to buy a second hand iphone. The two guys working there were really helpful and knowledgeable , they... See more

Rated 5 out of 5 stars

Had a problem with my wife's phone. Dropped her off outside the shop and drove round the block, she was waiting outside and the man had taken the phone apart and refitted the charging port. Would not... See more


Company details

Written by the company

iCrack® is a UK-based device repair specialist, established in 2017, providing professional repair services for smartphones, tablets, laptops, computers and other electronic devices. We offer iPhone repairs, Samsung repairs, iPad repairs, MacBook repairs, laptop repairs, screen replacements, battery replacements, charging port repairs, diagnostics and general device repair services. Our aim is to deliver reliable, convenient and high-quality repair solutions with clear pricing, helpful customer support and warranty-backed workmanship. Whether customers need a cracked phone screen repaired, a faulty battery replaced, a charging issue fixed or a device diagnosed, iCrack® helps make the repair process simple, professional and trusted. Book online at icrack.co.uk to arrange trusted phone, tablet, laptop and computer repair services nationwide, supported from our UK repair centre.


Contact info

3.5

Average

TrustScore 3.5 out of 5

187 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically replies within 2 weeks

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3.5

All reviews

(187)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

When Apple told me the repair to the…

When Apple told me the repair to the lens on an iPhone 11 would be £400, these guys said £60 and done in an hour.
Fantastic service, will certainly be back in future.
Would recommend to anyone 👍

March 6, 2022
Unprompted review
Rated 5 out of 5 stars

Would definitely use again

I recently had an iPad screen repaired by iCrack. I came across them on Google and they looked professional enough, and their website was clear with transparent pricing and details of the process involved in sending the iPad through the post. I put an order in, sent if off one day, it arrived 2 days later fully repaired and has worked beautifully since. Definitely recommended.

December 2, 2021
Unprompted review

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